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April 2024 by Jeanie A.
Have been coming here for years and appreciate the good service I get from this pharmacy. The employees work diligently with many orders and in a small space. I use the drive-through option often and have never had a bad experience. Many times the employee has gone the extra mile in helping with insurance issues, and the pharmacists are always available with helpful information. I couldn't ask for more in a pharmacy.
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February 2024 by Joseph Daly
Abby was very rude, and it was uncalled for. I entered the store 10 minutes before closing to grab 1 item and she treated me like I'm some sort of jerk, trying to be very stern about how they are about to close and i need to hustle, i still smile and thank her for her concern. Not even 5 minutes later she's hounding me to hurry up and get out. It's retail Abby, I did it for 7 years, sometimes people come in before closing, you can hold the attitude for 10 minutes. 9:58 I check out, and she needs to escort me out because she's already locked the door. I'm switching pharmacies I rather drive across town than be treated like some nuisance.
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February 2024 by Mike M
I don't use the pharmacy on a regular basis for refills. I only go when I or a family member need a RX filled, maybe 6-7 times a year. It is a rarity to actually find my RX ready at Rite Aid. It even got to the point where I would wait an extra day just to give them plenty of time and it was still almost always the same answer, "Come back in 20 minutes". Then you have to wait in line again which is almost always at least 10-15 minutes. The final straw was my last trip when, after calling and being told it would be ready on Wednesday, I went in on Thursday just to be safe. I got the "come back in 20 minutes" response. I got a little frustrated with the clerk and she got very patronizing and rude. When I got home I called in to voice a complaint and was told the manager would call me back. I never heard from anyone. They do have some nice people working there but overall this Rite Aid pharmacy is unprofessional and incompetent. Luckily we have a CVS and Walgreens nearby.UPDATE: After leaving my review (3 weeks after my visit and not receiving a call back from the pharmacy manger) I filed an online complaint with Rite Aid’s web site. A few days later the local Pharmacy manager finally called. He said he was calling in response to my online complaint. When I asked why he had not returned my call 3 weeks earlier, he said he had called in sick during that time. I pointed out it had been 3 weeks. He then said the original message I left for him must have “gotten lost”. I have even less respect for Rite Aid now. When I tried to handle it with the local pharmacy manager at the beginning, he ignored me and wouldn’t return my call. After his corporate office made him call, he was obviously being dishonest with me. This shows me Rite Aid has no desire to improve its customer service, they are only trying to appease the folks who have bad experiences. Very disappointing.
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February 2024 by Dameon Locklear
Just an incredibly awful interface with 'Tammy', general manager... of what? Profiled me from moment of entry. I greeted, yet, she didn't greet me. Demanded me to leave my bag behind the counter. Followed me around the store. Never offered checkout assistance. Never said, 'Thank you'. I felt like a convict on parole. I know times are challenging for all, but, dang...sometimes a customer is only that; a customer. Never again, Rite Aid. No wonder you're closing stores nationwide. Too many Tammys. I definitely will not go back.
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January 2024 by T G.
I'm not sure what exactly is going on with the pharmacy section of this store, but they do NOT seem very organized. Not only that, but the clerks who work with the customers don't seem very friendly or helpful. On several occasions when I've ordered refills of prescriptions, they'll fill the wrong prescription, or they won't fill it at all. They often wait several days to notify me that the medication I'm requesting is not in stock. A few times I've been notified a prescription is ready to pick up even though I've already told them I do not need it.
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December 2023 by M L
The pharmacy does not answer the phone. Then once you finally get through, they are so rude about how it takes roughly an hour to get through to them. Better to just use a different pharmacy all together.
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December 2023 by Sylvia Willis
We really have to bring back customer service. Badly treated by someone running 2 registers this morning at 9:30. It wasn't a miss understand. It was deliberate. I've been with rite aid along time, but I will move my prescriptions somewhere else.
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December 2023 by Rachel Romo
They should drug test their employees. I’m getting better at handling “managers” on duty and won’t ask another employee for help. It’s tiring when that person could be a self check line. It’s like taking a deep breath and waiting for them to be really rude on camera and everyone around to make it your fault. Today, I am still thinking about going in the store (yesterday) and buying an energy drink and the lady calling me “ma’am” to placate me. Also “miss” is appropriate because we may be age challenged but maam should be a sign of respect, not a default term because she never asked my name. This person, at Rite Aid Atascadero’s name was Tami. This happened noon 12/02/23 I’m not sure if this is an Atascadero Rite Aid trend where they are so absorbed in that they think they can tell me they know my card isn’t working or think to ask if I want to pay cash(?) I leave and waste the extra time to go to 99 cent store and not go into the store, to never go to Rite Aid unless I’m not in Atascadero and waste my time/sanity; the people other stores know how to do all the things they need to be trained to do. It really shouldn’t be in any company policy to tell someone they are the problem because it’s also anti-Christian for them to do that.
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December 2023 by Madmoiselle Romo
Tami the “manager” didn’t know how use to her register and was WAY rude.
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October 2023 by SLO G.
Holy cow, is there a "0 star" rating? I watched the scene at the prescription counter and from a business standpoint it was a perfect model of abject incompetence on management's part. There was a very long line of people waiting on October 24, and one very slow cashier who couldn't seem to figure out the system. She was rude, but I'm sure she'd heard from every person in the line how long the wait was. This was after 7pm when things are supposed to slow down, but maybe this was the 3pm crowd still waiting to get their poor service. What the hell is management thinking in any of this? Looks like they are out to lunch. If I owned stock in Rite Aid, I'd sell immediately based on what I just saw. I'm going to switch my prescriptions elsewhere from now on.
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October 2023 by Matthew Munoz
This is a good store to go to for decorations. They also have good deals on hygene. I have only had one bad experiance but every other time has been satisfactory!
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September 2023 by Erik Franco
The woman at the counter was very rude. She is a middle aged white woman with a horrible attitude. My family and I waited about 15 min for ice cream while she attended other customers who came in after us. She kept telling us to hold on and we finally hopped in line and pretty much forced her to get us the ice cream.And wait it doesn't end there. She obviously needed training on serving the ice cream because the moment she handed me my double scoop the scoops fell right off the cone because they were just sitting on the rim and not pushed into the cone. She just watched and turned her back on me and ignored my call for another scoop and attended the line once more. Won't be coming back ever
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September 2023 by Kelsey R.
Perhaps the WORST pharmacy I have ever been to in my life. I'm cash pay so we don't have to deal with insurance issues. What I do deal with is these incompetent people trying to run a pharmacy when they clearly don't know how. When you transfer a med, you can't just transfer it. You literally have to have your original pharmacist call rite aid, which I did. It still took 15 days for my antipsychotic and I'm on day 16 without my sleeping meds. They refuse to take responsibility for anything. God forbid they communicate. I came out here because my grandma had a series of strokes. I'm not living here permanently yet. My doctors and my original pharmacy have been great. The second it touches rite aid's hands they pretend it was never transferred despite me having a date and time stamp from the transfer. They're a lazy pharmacy that doesn't like to do their jobs. If you have a transfer or any other issue, got to cvs. They're always lovely and don't judge unlike rite aid. That store is only good for their ice cream.
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August 2023 by Kelli P.
I just wanted to give a quick shout out to Dani who works in the pharmacy at Rite Aid. She is always friendly and professional without going over the top or trying too hard. She's just good at what she does and I appreciate her. Also Ali is really sweet and helpful with unique knowledge. Finally pharmacist Vixen- smiling and professional. Thank you!
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July 2023 by david hartshorn
These people are beyond rude they're actually cruel. If I was asking them to rebuild a helicopter I would understand why they would be having trouble with it but when I asked for prescriptions and they just can't figure it out I just don't understand it.