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July 2024 by jerry casada
6/11/24 PART 2 OF 3 FROM AHNONI_MUSS 5446
So, I was forced to leave EMPTY HANDED & WITHOUT THE VITAL MEDICATION I NEED. It was now the weekend, after 5:00pm, & my drs office was closed until ... Mon 6/10. So that left me royally screwed & w/o my vital medication! THIS PIG ABRUPTLY DENIED ME MEDICATION I NEED TO FUNCTION & TAKE CARE OF MYSELF & WORSE, W/O SAFELY WEANING OR TAPERING! Very dangerous!
Dominoes. The immature, racist & mysogynistic behavior of that rude PIG then involved my dr in this unnecessary fiasco & nightmare. On Mon 6/10, she had to take time out of her busy, busy day & send over a NEW RX to ... WALGREEN'S - your competitor!! So, that monster made you lose business & revenue, RA! You want someone like THAT working for you in a managerial capacity?
Dominoes. Walgreen's did not have enough in stock, so my VITAL med that was due LAST Fri 6/7 or Sat 6/8 may not be available until ... Wed 6/12!
"Luckily," the Rx was filled late at night Tue 6/11 by your competition - Walgreen's. However, as a result of having NO MEDICATION - I have been UNNECESSARILY & VIOLENTLY ILL & 100% BEDRIDDEN for 4 long miserable days. All bc of the immature behavior of that misogynist idiot, Hani Ayad, "PharmD", who FORCED me to go w/o a VITAL med that helps keep me somewhat vertical! [Insert EVERY known swear word in Spanish & English here!]
FINAL PART OF REVIEW - PART 3 - UNDER DIFFERENT EMAIL DUE TO GOOGLE CHARACTER & EMAIL ADDRESS LIMITATIONS
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July 2024 by S R
I had my prescription transferred here because on the good RX app it was the cheapest in town. After going through the trouble to transfer it at the GoodRX price they wouldn’t honor the price and it was raised to the second most expensive in town. What’s the most frustrating is at the beginning I showed them the app price they took down all the information and then they still insisted they would not honor the price when I went to pick it up.
While it says “prices may change without notice”, 1) it had not changed in the app since the date I had it transferred and 2) in what other business can you raise a price by almost 50% and get away with it.
The Rite-Aid response from the owner is not adequate. It shows how the customer continues to get misled and screwed by large corporations. Especially in healthcare. I’m not going to reach out to The corporate level this is an in-house issue the owner is exploiting.
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May 2024 by Alison Rummel
People Be Nice
Customers of pharmacy
They are doing their job
Quit being so demanding.
Front end customers..... They aren't Servants.... They are there too server you .... You can respect the job ..or go somewhere else... You'll be back
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May 2024 by caron karen ray fay baker
RITE AID DOES EXACTLY THAT!
great when you need them.
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May 2024 by U A
If I had a choice, I'd not left the 1 star due 2 the fact that I had no choice, ... I'm disgusted by the person working here she's got the worst attitude and people skills is worst she's a deterrent for sure I hadn't been to this store in a long time and well i guess she'd be 1 of the reasons... her names Abby I asked for a price check and she looked at me and said that the store was closing it was 9:40 and wouldn't give me a price check I'd originally come in 2 get a money order as well, all I'm saying is that if the stores looking 2 keep people away she's what you defently got N hate to state this but she has RACIST COMING OUT OF HER PORES WE'VE GOT SO MUCH GOING ON IN THIS WORLD ALREADY WE DON'T NEED 2 ADD any more hate especially rite in our back yard's... this is not something we need here we've got more then enough. I think if anything she shouldn't be working with the public if she' can't at least play off the fact she's not ok with others .
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May 2024 by ml bzy
Very poor customer service , me being a shorter younger looking 21 year old always seems to get followed around as soon as I approach any sort of alcohol, if i’m buying it or not. I was going to the snack isle but had stumbled down the alcohol isle by accident see an elderly employee rush toward me thinking i’m going to steal alcohol and follow me out of the isle until proceed to the snack isle? I have no absolute reason why ? maybe because kids these days steal it I don’t know. Every time i come into this place it’s not welcoming , i think this specific store location needs a refresher on customer service , overall i think the people who work here hate their job and are miserable, every encounter i have here is negative and I never feel welcomed , another time i had walked in 20 minutes before closing and they didn’t fail to remind me 5+ times the store was closing if i could leave 0 stars i would
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April 2024 by Jeanie A.
Have been coming here for years and appreciate the good service I get from this pharmacy. The employees work diligently with many orders and in a small space. I use the drive-through option often and have never had a bad experience. Many times the employee has gone the extra mile in helping with insurance issues, and the pharmacists are always available with helpful information. I couldn't ask for more in a pharmacy.
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March 2024 by cynthia perez
Clean,great place, friendly helpful staff and the mangers have been very approachable.
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March 2024 by Nanette Moreno
The pharmacy used to be pretty good! They need to step it up. The ER sent over my prescriptions last night before 6pm.. it's almost 10:30am the next day & I'm told I now have to wait another 30 min for my meds to be ready. It's another 40 min drive home, being told to elevate my ankle & stay off of it doesn't help when you have to wait for your antibiotics. I've gotta find a new pharmacy!
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February 2024 by Joseph Daly
Abby was very rude, and it was uncalled for. I entered the store 10 minutes before closing to grab 1 item and she treated me like I'm some sort of jerk, trying to be very stern about how they are about to close and i need to hustle, i still smile and thank her for her concern. Not even 5 minutes later she's hounding me to hurry up and get out. It's retail Abby, I did it for 7 years, sometimes people come in before closing, you can hold the attitude for 10 minutes. 9:58 I check out, and she needs to escort me out because she's already locked the door. I'm switching pharmacies I rather drive across town than be treated like some nuisance.
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February 2024 by Mike M
I don't use the pharmacy on a regular basis for refills. I only go when I or a family member need a RX filled, maybe 6-7 times a year. It is a rarity to actually find my RX ready at Rite Aid. It even got to the point where I would wait an extra day just to give them plenty of time and it was still almost always the same answer, "Come back in 20 minutes". Then you have to wait in line again which is almost always at least 10-15 minutes. The final straw was my last trip when, after calling and being told it would be ready on Wednesday, I went in on Thursday just to be safe. I got the "come back in 20 minutes" response. I got a little frustrated with the clerk and she got very patronizing and rude. When I got home I called in to voice a complaint and was told the manager would call me back. I never heard from anyone. They do have some nice people working there but overall this Rite Aid pharmacy is unprofessional and incompetent. Luckily we have a CVS and Walgreens nearby.UPDATE: After leaving my review (3 weeks after my visit and not receiving a call back from the pharmacy manger) I filed an online complaint with Rite Aid’s web site. A few days later the local Pharmacy manager finally called. He said he was calling in response to my online complaint. When I asked why he had not returned my call 3 weeks earlier, he said he had called in sick during that time. I pointed out it had been 3 weeks. He then said the original message I left for him must have “gotten lost”. I have even less respect for Rite Aid now. When I tried to handle it with the local pharmacy manager at the beginning, he ignored me and wouldn’t return my call. After his corporate office made him call, he was obviously being dishonest with me. This shows me Rite Aid has no desire to improve its customer service, they are only trying to appease the folks who have bad experiences. Very disappointing.
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February 2024 by Dameon Locklear
Just an incredibly awful interface with 'Tammy', general manager... of what? Profiled me from moment of entry. I greeted, yet, she didn't greet me. Demanded me to leave my bag behind the counter. Followed me around the store. Never offered checkout assistance. Never said, 'Thank you'. I felt like a convict on parole. I know times are challenging for all, but, dang...sometimes a customer is only that; a customer. Never again, Rite Aid. No wonder you're closing stores nationwide. Too many Tammys. I definitely will not go back.
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January 2024 by M. L
I don't use the pharmacy on a regular basis for refills. I only go when I or a family member need a RX filled, maybe 6-7 times a year. It is a rarity to actually find my RX ready at Rite Aid. It even got to the point where I would wait an extra day just to give them plenty of time and it was still almost always the same answer, "Come back in 20 minutes". Then you have to wait in line again which is almost always at least 10-15 minutes. The final straw was my last trip when, after calling and being told it would be ready on Wednesday, I went in on Thursday just to be safe. I got the "come back in 20 minutes" response. I got a little frustrated with the clerk and she got very patronizing and rude. When I got home I called in to voice a complaint and was told the manager would call me back. I never heard from anyone. They do have some nice people working there but overall this Rite Aid pharmacy is unprofessional and incompetent. Luckily we have a CVS and Walgreens nearby.
UPDATE: After leaving my review (3 weeks after my visit and not receiving a call back from the pharmacy manger) I filed an online complaint with Rite Aid’s web site. A few days later the local Pharmacy manager finally called. He said he was calling in response to my online complaint. When I asked why he had not returned my call 3 weeks earlier, he said he had called in sick during that time. I pointed out it had been 3 weeks. He then said the original message I left for him must have “gotten lost”. I have even less respect for Rite Aid now. When I tried to handle it with the local pharmacy manager at the beginning, he ignored me and wouldn’t return my call. After his corporate office made him call, he was obviously being dishonest with me. This shows me Rite Aid has no desire to improve its customer service, they are only trying to appease the folks who have bad experiences. Very disappointing.
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January 2024 by T G.
I'm not sure what exactly is going on with the pharmacy section of this store, but they do NOT seem very organized. Not only that, but the clerks who work with the customers don't seem very friendly or helpful. On several occasions when I've ordered refills of prescriptions, they'll fill the wrong prescription, or they won't fill it at all. They often wait several days to notify me that the medication I'm requesting is not in stock. A few times I've been notified a prescription is ready to pick up even though I've already told them I do not need it.
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December 2023 by M L
The pharmacy does not answer the phone. Then once you finally get through, they are so rude about how it takes roughly an hour to get through to them. Better to just use a different pharmacy all together.
