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June 2024 by Jason Tucker
I have EECU and tried to withdraw cash from this Golden 1 ATM and it said “transaction not allowed”. Weird, because every other credit union gives me no trouble. And yes, I had plenty of funds.
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May 2024 by Michael Blackwell
I’ve used Golden One for over 20 years. They have always treated me fare. I walked in to Paso Robles to add my wife to the Golden One Account. They had one person call in and another left early. We then called the call center and they scheduled me in Atascadero. When we got there a person left early and the staff said the call center never let them know when they schedule appointments in the Atascadero office. I work 7 days on 12 hours shifts in Atascadero and we have lived in Vegas for the last 5 years on my days off. It’s sad, but I need to change banks that can work around my schedule.
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March 2024 by Brett Keegan
All the Golden1 Teams on the Central Coast are Great !!!
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December 2023 by Niners Fan
Older lady with white hair complaining about her job and making you feel like you are in the wrong for requesting help on banking services. Very unprofessional. She kept making comments that customers don't need to hear. Sorry they dont put more help, maybe the staff would be less stressed with additional help. But usually going there the tellers are talking amongst themselves and customers left ignored.
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December 2023 by E L
Older lady with white hair complaining about her job and making you feel like you are in the wrong for requesting help on banking services. Very unprofessional. She kept making comments that customers don't need to hear. Sorry they dont put more help, maybe the staff would be less stressed with additional help. But usually going there the tellers are talking amongst themselves and customers left ignored.
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May 2023 by Daniel Solum
had an account for 6 months then i closed it since i did not use it then they put a report on my chex system and lied about it being a charge off even though they sent me my 200$ in a check once i closed it......lies and fraud at this bank be careful.....now im fighting with there fraud department about them lying on my chex system report.....really bad bank and they never have anyone in the fraud department since they are doing all the fraud and making up lies.....might have to hire a lawyer to fight them in court over there fraud.(Name - Daniel Solum)
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March 2023 by Brandon K.
The team is amazing. I was in town to help my brother move his finances to the area. Gaby was able to fit us in her schedule and get us taken care of. Diana helped us get our cards and documents. Overall a great experience.
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March 2023 by La Donna Johnson
Golden 1 has exceptional customer service. Those who might complain may not realize the staffing shortages and the complexity of banking.Golden 1 is my go to Credit Union/Bank
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October 2022 by Imagine
I'm not sure why the gals & guys who serve this branch are always grumpy. What happened to the days when the bank staff made you feel welcome and invited. I feel like I'm at the D.M.V. when inside my local Atascadero Golden 1 branch. Bummer!:UPDATE: Golden 1 covered all cost to have all the sticks surgically removed from the Atascadero Golden 1 branch associates arses. The procedure was successful!!! Now, we are left with helpful, youthful, jovial, happy banking associates.
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September 2022 by Mike B1986
They canceled my direct payment and said we have a signed form with my signature on it. Said if I don’t come in and do another form, it will affect my credit. I NEVER singned any form.
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April 2022 by Jamie Ganster
I came to take care of some business for a family member who passed and was not in a good mood having to do it. Rita Leon handled my off balanced attitude with kid gloves. When the account matters were handled Rita helped me order new checks and reset my password for online banking. Thank you.
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December 2021 by Ashley M
Sarah a worker here is incredibly, incredibly rude. She had a terrible attitude and way of talking to a customer. I do not recommend you deal with her at all and her boss and supervisor should look into her recorded call and listen to how disrespectful and unprofessional she was.
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November 2021 by Farmgurl S.
You can't EVER reach this place by phone. Even their toll free number won't go to a live person EVER. I've done the call back option also and 25+ minutes later it calls back and hangs up when you answer and they dot call back.
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August 2021 by Allison Crawford
If you a credit union member who’s nearest branch is outside of the central coast and you are hoping to do your banking. Steer clear. This branch is rude and unhelpful and will not give you the help you need. They will make you feel less than.
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August 2021 by Allison C.
If you a credit union member who's nearest branch is outside of the central coast and you are hoping to do your banking locally. Steer clear. This branch is rude, unhelpful and will not give you the time of day or even basic service you need. They will make you feel like you do not belong and will refuse service regardless of whether or not your credit union is a part of their partner network. Unbelievably rude, dismissive and disrespectful. Don't waste your time. Management ought to be ashamed.
