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February 2024 by Alina Scovell
The AT&T rep that sold me my phone made this as painless as possible and I walked away a new phone holder!!
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February 2024 by Martin b
My wife and I went to the store to buy her the new Iphone for her birthday. The lady that helped us and convinced us to upgrade our plan and to add a line. We did it because she told us if we signed up for the AARP card that we would get a discount. We ended up getting the AARP card. later on we got billed extra and we called AT&T. AT&T said that she is not the account holder so we wont be getting the discount. When asked to revert her account to the old one AT&T would not let us because it is no longer available. AT&T said if the store admitted the mistake we would get a the discounted price. Surprise they didn't. They also knew that my wife was not the main account holder. When we went to the store to complain they said if we have what they said in writing and we didn't. Long story short do not trust them and make sure you get everything in writing.
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February 2024 by Laura Javine
Shawn was very patient, thorough & helpful with my questions to decide the best phone for me. I returned after my phone arrived to get help with a bad Sim card. I don't recall the young lady's name, but she also provided prompt & helpful service with a smile. A great experience all around! Experiences like this have kept me as a customer for 25+ years.
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January 2024 by Ella M.
So I am so very disappointed with my customer service here and will never be coming back. I came in to pick up my new iPhone 15 pro max (which is $1300) and had an employee (Sean T) help me. Basically he had to do an update on my old iPhone that I brought in in order to transfer the data from the phone onto the new iPhone. Without even letting me look at my new iPhone he quickly took the iPhone from the box and set it directly on the table cross from me to start the transfer. He then proceeded to take it to the back of the store since the internet connection was better in the back. This took about 25-30 minutes to complete. Once he brought it back to me I had it for a very brief second and didn't even place it on the table, I wanted to put on a protector for my cameras since they stuck out quite bit. He offered to help put it on so I said yes and put my phone screen directly face down to apply it. Then when we were just about to leave I noticed a very large scratch on my front screen right in the front camera. I proceeded to tell the employee that has been helping us, and he immediately went to blaming me for doing it, even though he was the one that had my phone the entire time. He claimed that I had scratched it by rubbing it on the table when I applied the cover on my camera which was not true, and that there was lint on the table that could have scratched it. I was utterly shocked, because there is no way that that deep of a scratch would be caused by rubbing it on a table which I absolutely did not do. He was the only person to have handled my phone that way. The fact that he and the manager Dystany were on defense and accusing me of damaging my phone was very suspicious. I asked them if the phones could come damaged and they said absolutely not and that they are brand new, so that definitely means that they damaged it in the store which by the way we never left the store. Basically, Sean told me that I could cover the scratch with a screen protector but I didn't want a damaged phone. I paid for brand new phone and they basically gave me a damaged phone and tried to pass it off as if I did it. then the manager gave us two alternatives to what we could do to handle the situation, which was so unprofessional and disrespectful. As Dystany was giving me these ultimatums, the employee Sean went to the back room to call his higher up (boss) and didn't let me hear a word of the conversation so I assumed he completely lied about the situation that had just happened. Then I tried asking to see if I could talk to the boss and Dystany quickly made an excuse and said i couldn't, very weird! Then she basically told me that the only other options were to order another iPhone and pay a restocking fee of $55 or to get my phone screen fixed by assurian which is not an apple company so basically I'm getting a screen protector that is a fake. I am honestly so disappointed again and can't believe the unprofessional team that works at this location. They made me feel extremely uncomfortable, and like I had no other options. It is honestly sad that they would put a customer in that position and not take responsibility for damaging my property and trying to gaslight me into thinking that I was the one that did it. Super unprofessional I would never recommend anyone coming to this location ever. Manager is Dystany and employee is Sean T. Please be aware before coming here..... will be posting a picture below, does anyone think that this is from lint???
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December 2023 by Robert C.
I appreciate Sal's professionalism and patience. He helped upgrade our service while lowering my monthly payment. He is very good at explaining your options without pressuring you. Great experienc.
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November 2023 by Warren Stephenson
Sal And Sean were excellent!
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September 2023 by Alex Kemp
Alexis the district manager is yet to help with our issues. It’s been since may.
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September 2023 by Ryan Kemp
First, Sal and Sean have been very helpful and the only reason ATT is getting a star. However, there is nothing they can do sadly because my issue is with the District Manager Alexis that has yet to return any of my messages I have left with his staff. In May my husband and I signed up for a business Elite plan on "special" that involved us getting a $250 in store credit. So, we picked out a pair of wireless headphones each ONLY because we were told it was a credit. We would have never purchased these if not. Alexis made a mistake in our plan and we were charged overages of data. We were refunded for the overage charges however we are still paying a monthly charge for our accessories that we were told were a credit! I have been to the Paso Robles store, I have been to the Atascadero store and I was told that he is the only one that can make this right. In fact, when I was in the Atascadero store there was a woman in front of me also complaining about him. Sal said that he would call Alexis and see the status of my situation because Alexis is the only person that can resolve this issue and put us back on the Elite business plan special that came with the $250 credit. After the data overage charges and charging us for accessories we were told by him were a credit I would think that Alexis could finally respond to me or the his employees that are trying to help me. It is very sad that he has his employees dealing with his mistakes for him. All I ask is for him to respond to me and see how we can figure this out once and for all since we have been dealing with this since May. Please.
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August 2023 by Casey Faulkner
DO NOT GO TO THIS STORE. SAL WILL LIE TO YOU AND YOU WILL BE LEFT HOLDING THE BAG. I ORDERED A PHONE ONLINE AT AT&T. THE LINK TO VERIFY MY ID DIDN'T WORK AND I WAS TOLD TO GO TO YOUR NEAREST STORE TO HAVE THEM VERIFY YOUR ID. SAL TOLD ME HE COULDN'T VERIFY MY ID BUT COULD MAKE THE ORDER HAPPEN. 10 MINS LATER MY PHONE IS ON IT'S WAY. UNFORTURATELY, HE REORDERED MY PHONE AND AT A DIFFERENT PRICE WITHOUT TELLING ME. INSTEAD OF PAYING THE ONLINE PRICE OF $2.00 A MONTH I'M PAYING $17.00. ATT SAID THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE IT WAS A STORE PURCHASE EVEN THOUGH I HAVE PROOF THAT WHAT HE DID. SAL ALSO TOLD ME I NEEDED TO CHANGE MY PHONE PLAN. WHEN I INQUIRED ABOUT THE COST DIFFERENCE, HE SAID IT WOULD GO DOWN. WHEN I GOT MY BILL IT WENT UP $50.00 A MONTH. AFTER CONTACTING ATT THEY SAID MY OLD PLAN WASN'T AVAILABLE AND THERE WAS NOTHING THEY COULD DO. DO NOT GO TO THIS BRANCH. THEY WILL SCREW YOU HARD OUT OF YOUR MONEY.
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July 2023 by Cory Johnston
Sean was amazing! Very knowledgeable, attentive, and prioritized my experience. Thank you Sean!
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July 2023 by George Wong
We first met Sean in the Paso location when we were looking for ways to reduce our ATT bill.Sean gave us some options to consider.We next met Sean in our local ATT store and he and Sal came up with some great ideas.We both have new phones for just about the same price but we are now working on the DirectTV part to lower our monthly bill.Thanks for all your efforts.
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May 2023 by Cherie Nelson
Update: Apparently, the keys to open were unavailable. Sal finally opened up at 10:30 and took care of my issue. Thanks!Original review: I’m sure the service would be fine & dandy - if there was anyone here. Opens at 10am? Nope. I’m right outside at 10:15 and the place is locked up tight. How disappointing.
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May 2023 by Kathy Stephens
Just wanted to give a shout out about Sal. Worked with him today to get a new phone and he was awesome. He had three customers he was working with at once, so impressed with his customer service while he was the only one in the store, give this guy a raise!
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April 2023 by Leo S.
Salva Guerrieo at the AT&T store in Atascadero, California is the best employee I have ever had help me from AT&T. Sal goes out of his way, even staying after work to be sure he gets a positive resolve for all my issues. I have been an AT&T customer for 20 years +. Thank you Sal for your hard work and customer service.
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January 2023 by Margaret B.
I stopped by this store day yesterday. I needed a new phone. There were four people waiting and only one sales person. I walked around and there was no product on display, so I decided to come back the next day. The sign on the door said they opened at 10:00. I got there at 10:07. The door was locked but someone was inside. He finally came to the door and said he would open at 11:00. I pointed at the sign but he said 11:00. So I ran my other errands, got back at 10:45, and waited. At 11:02, I got out of my car. Four people came and went. I knocked on the door and rattled it to get his attention. I couldn't see anyone. So I called the number to find out when he would open. No answer. I called A T & T and finally got someone who couldn't figure it out either. Then I started thinking that maybe he was injured or something. He finally came to the door and explained that he'd cut his hand and was trying to stop the bleeding. He told me if I wasn't rude, he would help me. I was agitated, but I calmed down enough to see a young man who was injured, had no help and was in a corridor of town frequented by people wondering around littering and talking to themselves. Hence all the cameras and warnings about safes with delayed locks. Alex looked at my phone and gave me some hints about how to fix my problems and said I could come back tomorrow if I still needed a new phone. He said he might have help tomorrow. I'm giving Alex 5 stars for putting up with my irritation but A T & T needs to get him help!!!