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March 2023 by Bee Jay
Went on a Monday, not many people and very clean .
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December 2022 by laura
Rating is for management or for whoever is in charge of staffing. Went in today and found very good deals on kids' shorts. There was a wait time to pay(2 associates). I ended up going back in before I left to get more kids' shorts for the summer and found out Adrian was the ONLY store associate in the building. I'm giving FIVE STARS to Adrian because he was truly doing his best and holding it down. He was polite and kept apologizing to the long line of customers trying to pay. Give him a raise or at least help! Customers needed clothes pulled down from top racks. A lady asked me if the price was correct, but I couldn't find anyone to ask because he was the only one. How in the world is he supposed to become an octopus and help everyone when he's the only store associate. Management this is unacceptable. You have an amazing person with a lot of patience and a great attitude with excellent customer service that could definitely help with your current rating if he had the support he needed. Thank you, Adrian!!!
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July 2022 by i. howard
Good deals for tiny sizes. Had some cool 90's artists clothes (TLC, Aaliyah) in children's size shirts and dresses.
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June 2022 by julian lopez
They say sheap, not so!!
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June 2022 by Sylvia Factor
This place is horrible. Yeah the clothes are cheap but the customer service is terrible and the store is always trashed. They have boxes of merchandise all over the store With items that are my size but if I open them to try to shop I am getting yelled at. They tried to tell me whatever merchandise is on the floor is all that they have but I can’t go through the merchandise that’s on the floor in a box? Instead of being polite and asking if I need help they just tell me I can’t shop. A after that incident the associate and manager were talking about me and my friend. It was so unprofessional and the staff is always rude they are also constantly not pricing the merchandise correctly and get an attitude whenever they need to adjust it. I also work retail and understand how hard it is to keep the customers happy and keep the store clean but this is just ridiculous and we always have customers coming from their store with terrible stories about their experiences to. Overall do not recommend unless they get a new team that know how to run a store.
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May 2022 by Maribel Montelongo
(Translated by Google) Friendly staff. Lots of nice things to find.Located at tejon outlet. Nice place to visit every time.The store is always full of good things at good prices.(Original)Friendly staff. Lots of nice things to find.Located at tejon outlet. Nice place to visit every time.La tienda siempre está llena de buenas cosas a buen precio.
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April 2022 by 101lexa
clothes are always good, but the service sucked terribly. it took an hour just to get to the front of the line which doesn't make sense, until i get there and find all the store staff casually chatting with each other with no rush... finally a 3rd cashier opens.i had a lot to buy so i stayed in line, but not worth it for 1 or 2 pieces. and then i see that the items scanned aren't all $5 like advertised. so i ask the cashier, samantha, to confirm it's $5. she lied to my face and said that it was, but clearly my receipt says otherwise... i get it's retail, but not lying about the price should be obvious. looking at other reviews, this didn't happen just to me, so make sure you check what you're charged.
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May 2021 by Harold
Shopping there is truly awesome because of the deals they have. The only reason I'm giving this place one star is because I was there yesterday shopping for FIVE DOLLAR T-shirts placed on a rack with a huge sign that reads "5$". When I was paying for my items the dimwit behind the counter (didn't bother getting her name) made a "mistake" with her addition, as she mentioned, and proceeded to ring up a higher price than was advertised on the rack.Ok fine, maybe she didn't show up that day in school which explains the miscalculated charges. Fine, I get it. However I was also with family that had purchased items at that very store 30 minutes earlier. When I told them about the "miscalculated charges" they then told me that the very same thing happened to them.Honestly in my opinion the apology for the "mistaken addition" seemed very vague. Almost as if she was upset that I had noted the incident.Perhaps corporate should figure out how to hire employees with basic addition skills. Actually I don't even know how that's required to begin with if all you'd really need to do it scan a bar code.Idk I could be wrong. That's just my experience. K bye.
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April 2021 by Mae Mara
I love this place! Cute, trendy pieces for cheap!
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November 2020 by Fernando Navarro
(Translated by Google) Excellent articles(Original)Articulos excelentes
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July 2020 by Adriel R.
I came In spur of the moment looking around honestly, didn't expect to find much. I found a few things I liked and the prices were ok. Honestly the only thing that really stood out was the service of an employee named esmeralda, she really was a delight and attended all my needs. She was so polite and courteous and in times like these it's so important especially with everyone wearing a mask and the anonymity factor. Thank you esmeralda for being so helpful.
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April 2019 by Dylan Fluckey
Affordable modern clothing. Fast fashion.
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February 2019 by Monica R.
This store is the WORST!!! Sale items aren't clearly marked and you have non-sale items on the same rack as sale items which doesn't make sense. Aside from that the customer service is far below acceptable. No one greeted me when i entered the store or when we approached the register. I was beyond disappointed. On top of that there was an employee (Hispanic Lady with shorter dark hair clearly older than the other girls) on the phone talking negatively about other employees while multiple customers were in the store. I have no idea how this store stays in business. I will not be back!
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October 2018 by Gabriela H.
I keep seeing this stores, so I thought I stopped by while I was walking around the outside mall. I walked in and walked right back out. The place was un organized, no one acknowledged me the entire time and it just look like cheap clothes.
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June 2018 by Lauryn T.
Just like people, stores can change and definitely improve. Having said that, these previous reviews are inaccurate since the store is now under new management! Erica, the store manager was exceptional, professional, friendly and helpful toward me and my cousin. We basically tried on everything in the store (as we always do at Cotton On) and Erica was patient and attentive to us both-- in and out of the fitting rooms, helping us with sizes and suggesting other styles. It was such a pleasant shopping experience, it really doesn't get any better. As a die hard Cotton On fan, I've visited the majority of Cotton On (+ Kids) retail stores and outlets in the Bay Area and this store ranks as one of my personal favorites because of 1.) the staff 2.) the selection and size availability!!! And 3.) the prices! We were both super happy shoppers and were very satisfied with our purchases (which were 3 bags full!) and our interaction with Erica!!! Thanks girl you rock! Keep up the good work at this Cotton On location and I hope you receive the credit you deserve!
