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November 2023 by Sun Sur
kind andFriendly place?
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September 2021 by Bryan K.
I visited Sunset Cellular with my mother in law to replace her old iphone 7. The store is quite small, but the employee there by the name David assisted us from the beginning until the end kindly and professionally. I've been to many many different cellular stores, and by far, David was an exceptional employee who provided the best customer service and results for myself and my mother in law. David kindly helped me find a current promotional deal at Verizon for trading in Iphone 7 for $460.... Where can you get $460 for selling iphone 7?! No where~ Unfortunately I wasn't able to reset the iphone 7 because the phone wasn't mine and I completely didn't have access to resetting the Apple ID and password. Luckily, David gave me some suggestions and advised me to contact the Apple contact support, and after doing that, i was able to completely erase the old iphone and reset it! After resetting the iphone 7, i dropped off the phone to David, and he processed the trade in process for me and shortly after a week, I received a confirmation email from Verizon that they received our old iphone 7 and they are processing the trade in value as $460! Yessss! this old iphone 7 is worth $460?! Thanks Verizon :) I'm glad I was able to search and find David at this Sunset Cellular. They are Korean based small business, and majority of the customers are Koreans who do not speak English. So if you have parents or family members who are Koreans and needs help regarding any Verizon mobile services concerns, I highly recommend Sunset Cellular. Also for heads up for the owner at Sunset Cellular! I hope you are paying Mr. David well. He is an exceptional employee! I honestly thought he was the owner since he had such knowledge and provided exceptional customer service :) Thank you David for all your awesome help and I'm happy to be getting $460 trade in credit for that old iphone 7! :)
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October 2020 by Ye Eun Hong
(Translated by Google) I came here at 3:50, and there was only one customer and one employee. After I have waited for 50 minutes, he told me that he's sorry, but it might take longer. So, I had to leave at 4:40 because I know that they close at 5 pm on Saturday. I totally understand it's first come and first serve. But he should've told me earlier that I probably should wait for quiet long.Hello, I am a college student who came with my mom on Saturday, August 8. After hearing that I was sorry that it would take longer, I should have told the above content in person. You might think that you can't speak up in front and leave a message like this in the back, but I'm timid. However, thanks for letting me know that I have to say something to say, not to endure it unconditionally in the future. Also, I would like to tell you one more thing, my mom was tired at that time, so I went back to the car, and I was waiting alone. He would have apologized.(Original)I came here at 3:50, and there was only one customer and one employee. After I have waited for 50 minutes, he told me that he's sorry, but it might take longer. So, I had to leave at 4:40 because I know that they close at 5 pm on Saturday. I totally understand it's first come and first serve. But he should've told me earlier that I probably should wait for quiet long.안녕하세요, 8월 8일 토요일에 엄마와 같이 왔던 대학생입니다. 더 오래 걸릴거같다고 미안하다고 하신 말 듣고 위에 올렸던 내용을 직접 말씀드렸어야했는데 그럼 다음에 다시 오겠다라는 말밖에 하지못한 제가 안쓰러워 리뷰 남겼습니다. 앞에선 말도 못하고 뒤에선 이런 글을 남기는구나 라고 생각하실 수 있지만 제가 소심해 그렇습니다. 그렇지만 이번 일을 계기로 앞으론 무조건 참고 넘어가는게 아니라 할 말은 하고 가야 한다는걸 알려주셔 감사합니다. 또한 한가지 더 말씀드리고 싶은건 그 때 저희 엄만 피곤하셔서 차에 돌아갔고, 저 혼자 기다리고 있었는데 제가 그 때 저희 엄마와 같이 있었어도 "미안한데 더 오래 걸릴것같아요." 라며 사과해주셨을지요.
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December 2019 by Lia K.
We just got our new iPhones here today and the whole experience was so good. They are soooo nice and patient. They go above and beyond for their customers and I am just so appreciative. Thank you sunset cellular!!
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July 2019 by Irene Jongrye Yi
Good service
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April 2019 by Sooil Kim
Friendly and detailed owner
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February 2019 by Jiyoung Yu
16년 단골입니다.
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March 2018 by Danny G.
They were really nice throughout the whole process! Unlike other stores, I never felt I was being scammed. Every process they explained in detail, thus I was able to know everything that I needed to know! Very friendly!
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November 2017 by Jason L.
I would definitely recommend coming here. It was my first time going to a store other than Verizon wireless so I was a bit hesitant, but the staff here are very friendly and helpful. They helped me upgrade from my Samsung Galaxy S7 Edge to a Samsung Galaxy Note 8 with a great deal! Also the staff was quick in aiding me in transferring all my data onto the new phone which was great. Definitely come here if you are looking into upgrading your phone if you are with Verizon! I felt it is way better than the big Verizon Wireless stores because they are able to focus on helping you quickly and efficiently. Thank You!
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August 2015 by Lisa Lee
This place has amazing customer service! We have been coming here for many years for our Verizon wireless account and will continue to do so. They have always been very patient with you and are willing to offer you very good and affordable plans! Highly recommend!! :)
