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March 2024 by Megan P.
This is the shadiest establishment that I have ever conducted business at. Our shifty customer service representative fraudulently talked us into buying a home internet box claiming it was eligible for a promotion. We came in to clear this up and access our promotion when he SUDDENLY realized that the promotion had expired when he sold the first box to us and that we would need to purchase another internet box and service line to get the promotion. I wouldn't normally write a review this long but I have been in the store for my sixth time trying to fix this and the rep who is trying to help resolve this has hidden in the back room to avoid us until a manager returns his call.
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March 2024 by HA A.
Arroyo Grande Verizon retail store (on commission) salesman tried to sell me a new $1000+ phone to replace the one that crashed, after just two years. Didn't seem right. So I went to the "real" Verizon store just above downtown SLO. Found out quickly that I was due a free, new, replacement phone, which I got right there and which the retailer had failed to tell me about, hoping to get a commission, I guess, on a new, unnecessary sale! Made a return visit to the retail store to complain about the potential ripoff. They didn't want to hear about it. Stay away!!
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February 2024 by Robert Savluk
Calvin helped my wife with her new iPhone and was amazingly helpful and extremely patient. The experience ranks near the top of any purchase of technical equipment we have had. He even synced the phone with her car and worked through some of the glitches she was having with Apple car play.
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February 2024 by Kathy Flower
Great experience Calvin was very helpful!
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February 2024 by Michael Klingler
I can't say enough good things about my experience with Calvin at Verizon Store in Arroyo Grande.. He spent considerable time Updating my phone and my wife's phone with no expectation of compensation. I recommend him highly
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February 2024 by Kim San Jule
Jahi and Kyle provided excellent service when I came in with a technical difficulty. They were very patient and pursued a number of options, and would not give up until they had. My problem solved. Really appreciate the local Verizon store! Highly recommend.
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February 2024 by Kimberly Icard
Very helpful. Marcus saved my aunt a trip to slo He was able to reset her phone. I highly recommend him Great customer service
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January 2024 by Traci H.
I want to give a big high 5 to Jay @ The Verizon store in AG & Atascadero. He was so very professional and patient with me. He talked to my daughters during the sales process, as we are on a family plan. Jay is a superstar!
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January 2024 by Haylie M.
I walked in with 3 people ahead of me. Waiting patiently. A couple walk in AFTER me and got helped right away, while me and 3 others wait. The guy was in a dark blue shirt. Going back and forth to 2 different customers and then dropped 1 of his and took the couple. Making those 2 customers wait 30 mins or more and then he asked for someone else to take on 1 customer he had waiting forever. She clearly was upset and annoyed. I was pissed but I know if I let my anger out y'all will fucking regret it. Learn do to do your job and help one customer at a time and get them out as quickly as possible. I literally had one question and still waited patiently. Whoever dark blue shirt guy was, I hope you're nowhere near management. And, your mom's a hoe.
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January 2024 by Judith Odom
Eric was very helpful, fast & efficient in answering my questions. Highly recommend.
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December 2023 by Sheila Gibilisco
I had Ivan Valles was very helpful. He was kind and patient and knowledgeable.
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November 2023 by Susan Epp
I've had Verizon for around ten years and today was the 1st time I've dealt with exceptionally poor service. Please, teach the man with the curly hair proper interpersonal social skills and proper customer service skill.
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November 2023 by Phyllis McKown
Wonderful help from Jacob! If you’re phone/computer challenged Jacob is your go-to person! I left with a new phone that is fun to use! Thank you.
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October 2023 by daniel
Great experience went in to switch over to Verizon for my cell phone from boost. Marcus E. was very helpful and very informative. Got me set up with a new phone and the plan that was right for me. Definitely recommend ?
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October 2023 by Louis Salseda
Busy place. Schedule an appointment otherwise be prepared to wait. The staff is efficent and professional. Lots of sales and cell plans. Review everthing before giving them your card to ensure you get what you need and can afford.
