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January 2024 by Missy E
I have nothing but good things to say about Hybernation stoves and spas I highly recommend them to anybody that’s looking for a new stove or hot tub! Josh and Jeremy installed a new fireplace wood insert and did a fantastic job! I’m very happy with my new wood insert thank you so much!
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December 2023 by Giovanna Martinez
Started off good with Doc. Unfortunately at the end of the project I just needed them to finish a small detail but they would not complete it. They /Doc would not return my calls or emails. Of course I was all paid up so there was no motivation at this point to take of me. I kept trying and kept patient but no luck!I must say I do not like to give bad reviews but when you pay lots of money and get ignored it’s very disappointing.Thumbs down!
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December 2023 by Dan Cocosa
Installed my new pellet stove with great expertise and professionalism. Jeremy and Doc kept me informed throughout the process. They even came back to show dumb me how to use the controller as it is very different from my ,1985 analog model.Thanks guys you are great ????
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December 2022 by Eric Spence
I bought a spa from hibernation and during the warranty period I had an issue with the spa overheating. They sent a tech out who said it was getting too hot due to summer heat. Well the temp sensor went bad and now wont run. Hibernation no longer has a service person and who they recommended wont return calls and hibernation doesnt return my calls either. I wouldnt buy a spa from them if they cant perform service.
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December 2022 by Joe Wargo
Hibernation Stoves & Spas are Fantastic people. We had (2) Gas inserts installed several years ago. And they did a fantastic job. And had them out last week to do routine maintenance, and they excelled.... More than happy with them.Would highly recommend them........
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December 2022 by Susan Ten Eyck
Our tech, Sony, did a great job servicing our pellet stove. He was very knowledgeable and meticulous in setting up and cleaning up. It looks like it's new again after he was able to paint the black around the perimeter. He even left us batteries to insert once the ones we have go out. Thank you!
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December 2022 by Andy Martinez
My experience with hibernation stoves and spas has been great. Tammy is great very responsive and easy to work with, and Jerramy was great with the installation. I would recommend this company.
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December 2022 by Jeff Sibley
Stove looks and works great. Hibernation did a excellent job on install. Very happy with their service.I highly recommend them!
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November 2022 by Mike Womack
Love our fireplace. We had a small issue with the damper and Hibernation responded quickly to solve the problem. Tammy and Jeremy communicated in a very timely manner. Highly reccomend.
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October 2022 by Jeff G
The Spa I purchased is amazing. The customer service is awesome. Jeremy and crew delivered the spa and were very accommodating, and professional. The delivery and set-up were included! I would highly recommend visiting Hibernation Stoves and Spa first, if you are contemplating purchasing a Spa.
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October 2022 by sharon healy
Hibernation Stoves and Spas has excellent customer service. They have gone above and beyond our expectations. They listened and answered all of our questions. Friendly staff and very responsive!
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October 2022 by Jennifer Sutter
Hibernation Stoves and Spas are who transformed my home. I purchased a home with a very sad, very old, pot belly stove. Together with my builder, we installed a see-through fireplace! Best design decision I ever made. Hibernation Stoves and Spas continues to maintain my fireplace annually; keeping it looking and operating beautifully. I sing their praises to everyone who has been in my home and to those who share their design dreams with me. You are in good hands with Hibernation Stoves and Spas.
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October 2022 by Michelle H.
Hibernation stoves and spas recently came to my home and installed a new cover and stand on my hot tub. Very pleased with the outcome! The staff are very friendly and attentive, and always got back to me right away. We ran into a problem with delivery, not their issue, the manufacturers, but they made it right by coming thru with urgency once it did arrive!
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October 2022 by LeAnn Millar
We bought a Viking gas stove from Hibernation 26 years ago. It failed in May. Hibernation had to make three trips out to rebuild it and do some retro-fits since Viking is out of business. Customer service was superb. I can't tell you how it works, because it has been too hot to think of turning it on! I'm hopeful all is perfect once we need it but I feel confident if it is not, they will come up with a solution!
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September 2022 by Jim Ayers
We just received our county occupancy permit for our new build in Murphys, CA. Building during the Covid era and amid an unprecedented supply line crisis was taxing, but a bright spot was the committee to customer service from Hibernation Stoves. They were on time, provided quality installation and walked us through the fireplace operation. Great job Hibernation Team!