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January 2024 by Joel H.
As an attorney, I am compelled to express my significant concern over a recent incident at Bear Valley Adventure Company. This establishment violated the Americans with Disabilities Act (ADA) by denying my niece, accompanied by her service dog, entry despite her showing valid documentation for the service animal. This not only breaches the ADA but also ignores fundamental principles of fairness and accessibility.My niece promptly reached out to the owner of Bear Valley Adventure Company to discuss the incident, and while his response was polite, it was also revealing. He attributed the resort's refusal to accommodate her service animal to adherence to the landlord's rules regarding service animals. However, this justification overlooks a crucial aspect of legal compliance: it is the responsibility of the business, not the landlord, to ensure adherence to the ADA. The ADA mandates that public accommodations, like Bear Valley Adventure Company, must provide access to individuals with disabilities, including those who use service animals. This obligation is independent of any agreements or rules set by the property landlord. By deferring to the landlord's preferences, the resort abdicates its responsibility to uphold federal law, specifically the ADA, which unequivocally prioritizes the rights of individuals with disabilities over any private property rules or agreements. Such a stance by the resort not only reflects a misunderstanding of their legal obligations but also underscores the necessity for businesses to proactively ensure that their operations are in full compliance with the ADA, irrespective of any external contractual arrangements.I find it deeply ironic that, despite Bear Valley Adventure Company's public portrayal on their Yelp profile as a pet-friendly establishment with the welcoming tagline "Pets are welcome," they have shown a stark contradiction in their actions by denying entry to my niece's service animal. This dissonance between their advertised policy and the actual treatment of a legally protected service animal not only undermines their credibility but also raises serious questions about their commitment to inclusivity and accessibility. Such a misleading representation is not only a disservice to potential patrons who rely on these accommodations for their needs but also reflects a concerning lack of understanding and respect for the legal and ethical obligations regarding service animals. This gap between their public persona and operational practices suggests a superficial approach to customer service and inclusivity, further emphasizing the need for legal scrutiny and corrective action to ensure that such discrepancies are addressed and rectified.The embarrassment and emotional turmoil inflicted upon my niece and her family during what should have been a leisurely and enjoyable outing is inexcusable. This incident has not only marred their experience but also raises serious concerns about the resort's adherence to federal laws and its commitment to customer service. The level of disregard displayed by Bear Valley Adventure Company towards individuals with disabilities, as evidenced in their recent handling of a service dog situation, strongly suggests a pervasive culture of inadequate customer service that likely extends to all patrons, regardless of their abilities. This incident not only highlights their noncompliance with ADA standards but also raises significant concerns about their overall commitment to providing a high-quality, respectful, and inclusive experience for all guests.In light of these circumstances, I strongly advocate for a reevaluation of patronage to Bear Valley Adventure Company. Facilities that exhibit such blatant disregard for fundamental legal statutes and principles of non-discrimination should not be supported or recommended. I also endorse my niece's decision to file a complaint with the ADA, and I encourage oversight bodies to scrutinize this matter with the seriousness it warrants.In an era where inclusivity and accessi
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January 2024 by Darya A.
Tried going tubing there. Long wait time, not enough tubes, no lift or magic carpet, and one rude staff. After staying in line for 45 minutes they ran out of tubes. Then they asked me and my three year old to leave and not play in the snow if we are not tubing.
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January 2023 by Elise S.
I wasn't really sure where to post this review.. thankfully now days our photos tell us where we are! My boys and I were headed to Round Valley Sno-Park at the entrance of the Bear Valley ski resort like we do every January. So this year there is a TON of snow and road markers were hard to find. Thinking we were at our destination, I turned left.. hmmm, don't remember a gas station or store and looked different. I went in to make sure Siri didn't send me awry (ha, she did..) and I was right.. need to continue up the road a few more miles. However, the staff here was SO friendly and helpful I wanted to make mention of that. Not only did they have all the winter clothing and gear you need, they had ice cream bars, basic grocery essentials and a stop on the way back to use the restroom and grab a bottle of wine for our campsite about 45 min down the mountain was awesome! Super clean, very friendly and might have to check out the tubing here as we got a bit too crazy up the hill and don't suggest tubes up there.. stick to sleds and saucers so you don't fly into a tree or off a ledge.. LOL SO much snow and fun. Stay safe! We very much appreciated this stop and never noticed it in past years oddly enough.. we will definitely remember it even if for a snack not far from where we like to sled.
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January 2023 by D J.
Had a great time cross country skiing. Staff got us set up with rental equipment quickly. Trails are extensive, beautiful and well maintained. Prices are reasonable. Delicious food at the on-trail care. Great day!
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October 2022 by Viktoria
Great place to spend time with kids ??
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March 2022 by laird h.
We had a great time x-country skiing here. Maybe a bit of a splurge financially, but it was worth it. And these people understand customer service--everyone we dealt with was fantastic.
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February 2022 by Brandy J.
LOVED the sledding and tubing hills - just the snow play we were looking for! We sledded in the morning on seriously well-groomed hills, went back to our room at the Lodge across the street for lunch and a nap, and then tubed the afternoon away. The staff is super-friendly, the grounds are beautifully taken care of, and the equipment was in good shape. Thanks for a great day!
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January 2022 by Jenn C.
Wow, it's been 13 years since I got to break the news about BVAC on Yelp! I guess it's time for an update. Staff at BVAC are always super nice and they are doing a great job maintaining safety during the pandemic. The trails look great -- even last April when my friend and I were there for the last day of the season, everyone was super warm, professional and everyone was there to have an enjoyable outing. The trails are never super crowded and there's always good parking. Next year will be the year that I get a season pass (now that I have a 4wd and ski rack!). Keep up the good work, BVAC!
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January 2022 by Viktoriia Bredykhina
Great place to spend time with kids ??
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January 2022 by Nadia Z.
Went there yesterday and it was best day ever!! Ski class for kids and lunch at The Meadow Cafe! Hot tea and coffee, a lot of snow and all of the people who work there are very very nice, helpful and professional. Thank you!!!!! We just absolutely happy ;) 100000% will be back!
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January 2022 by Stasia P.
We were back this year. We were impressed that rental equipment was all new! Furthermore, we found out about the program where for children can purchase ski equipment, that can be swapped out for bigger sizes (lightly used) following years. Aaron was very patient in accommodating us even during busy holiday season. Kids and us were absolutely thrilled! Great snow (felt like a well-earned reward after 3 days of shoveling), made for fun skiing.
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July 2021 by Sean S.
Super convenient that they deliver kayaks to most of the surrounding areas! It definitely add my camping experience that much more fun. Very easy to work with and always make sure you're set to have fun.
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April 2021 by Shobha S.
This is a good place if you are with young kids and want an easy snow experience. Prices for tube rentals are very reasonable and our kids had a good time tubing. The store was very particular about enforcing masks and the ladies at the store were helpful. The trail of course is absolutely gorgeous. We went on a Wednesday and had the entire area to ourselves. One star less is due to the fact that their ski and snow shoe equipment seemed a bit dated and expensive.
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March 2021 by Carmen P.
We had an excellent time in the snow on 3/28/2021 here with our young children! We chose the tubing experience for the kids and rented a clean, good conditioned tube for our two girls, 5 and 3, and daddy was able to take them up the small hills many, many times with the girls laughing and giggling the whole time. The rental rate at $20/2 hours was reasonable and the group of people there that day felt safe so we could socially distance, while still enjoy each other's presence in a fun; outdoor atmosphere. We appreciated the gentleman who helped us get set up and payment was fast and easy, as well as the check out procedure. We would return!
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March 2021 by Ed r.
I've been coming here for Cross Country Skiing for at least 20 years. The store has been a reliable source of info on the area as well as the gateway to fantastic cross country skiing with miles of trails for all abilities and top rate instruction. I haven't been here for at least 5 years but thought it would be a good place to come for a days of COVID safe outdoor fun. It turns out that outdoor equipment doesn't last forever. The staff at the store were very helpful getting us what we needed and making sure we had a great time. This weekend the snow was just about perfect but we could hear the staff out there at night grooming the trails to make them perfect. We will be remaking Bear Valley our tradition in the years to come.
