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January 2024 by Alicia S.
Very nice people, shop in peace, very quietly I gotten 3 pairs of shoes Everything is so organized, and clean I got there soon as they opened so it was very nice to be the only one there Most definitely recommend They are very attentive
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January 2024 by flor j.
i bought their raybans as a christmas gift and they were perfect, i love the variety they have, definitely buying more
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January 2024 by Jeanette A.
We got a $150.00 jacket here as a gift the jacket was bought on Saturday and when we tried it on Sunday one button was missing any the other button came off so we have the receipt try to do a exchange and the manager Helen from sun valley ok go to Arleta and they have the size there and apologized for the inconvenience we get to Arleta I notice the manager there was upset her name was Angela Choi she accused us of breaking the jacket and I told her why would we do that we paid $150.00 for this jacket why would we do that she's really getting upset then she compared our situation to buying a car and I told her there is no way you can compare buying a car and a jacket then she got even more upset then she ripped my reciept and I told her what are you doing that is mine she said not anymore so I said this is really bad customer service and she told me by yelling at me that I was a bad customer smh I don't understand why really why
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January 2024 by Ricardo M.
I still feel unsafe being here. Although they didn't have the style I was looking for. I did manage to find 5 tshirts & 2 of them were on sale. The interaction with the employee was very helpful. 01/05/24 01/22/23 last time I came here
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January 2024 by David C.
This place always has the best colognes and the customer service is the best. Also this store options for clothing is great definitely coming back.
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December 2023 by Tae L.
Best local clothing store I can find. Size is appropriate and sevice is nice. It is not easy to find mens clothing shop that has plenty quality and quantity item in one shop. Good that I found this shop and willing to shop often more.
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November 2023 by Edward E.
I fw the ben davis n pro club but they must get pro club swea n shorts i like the staff all good in shi fr fr if u in alreta go here cus they git good ass shii leva
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October 2023 by mark pina
Every time I come into the store. Store owner or manager lady always looking at me like if I'm going to steal something. Anybody that is reading this post right now do not come to the store. Go to any other store that sells the same items. And you will get treated with respect, but not here.
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October 2023 by Cristina Blakey
This store is worst store I ever shopped. The manager is sooooo rude and don’t have manner. She doesn’t know what customer service is. Their store “policy” is a legal way to ripped people off. I usually say never say never but this time I’m sure that I will “NEVER” go back to this store ever.!
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October 2023 by Mando M
Don't be disrespectful at all no matter what . All dmv employees are very helpful ?.
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August 2023 by Constantine Betts Luna
Love shopping here and doing the raffles for SB dunks like the orange lobsters, Jarritos, and The Crenshaw dunks. If you want pro club or Dickies, New star has it
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May 2023 by Miguel Hurtado
they didn't let me and my wife go in with our daughter even tho I been to the same location for years and the manager was very rude and the employee was nice but the manager should be fired
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March 2023 by Todd Dickey
I get all my Levi's my short sleeve and long sleeve t shirts here !I got my belts my boxers my socks here good prices and always helpful staff . I walk in tell one of the girls there can you help me get 3 3x t-shirts or size Levi's and they will get them for you. No problem. Good on returns !I've never had to return anything yet.
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March 2023 by Mz. D.
This specific location does NOT know how to value their customers. I walked feeling humiliated & targeted over something that could've have been resolved very easily & quickly. All I wanted to do was an even EXCHANGE & BUY MORE ITEMS. I walked in earlier today and one of the cashiers asked if I was doing an exchange and I said yes. She sees the sweater and gives it to her manager because she's unsure. Her manager starts repeating the same phrase louder and louder each time "it's dirty, it's dirty , it's dirty cannot sell! it's DiRTY cannot exchange!" She was making a huge deal & I just let them know from a far "I understand, it's fine, just give me back my sweater, you don't need to repeat that over and over again." Manager continues to point and say "it's dirty, it's dirty, no no" so I say again "it's fine I don't need you to give me the exchange if you don't want to." Then the young girl employee proceeds to tell me "it's because we cannot sell it like that." I'm over it at this point, she hands it to me and I walk in so uncomfortable at what just happened trying to see where it was dirty and why they were so rude. I wanted to buy more but I started walking back out and called the other store location. As I'm speaking to the other store , I have to walk back in to get my receipt unfortunately. I walk back in And no one cares, I'm walking out peacefully and the manager tries to reach for the receipt in my hand and I say "No, this is my receipt & I bought this sweater and u don't want to help me." She then says "exchange" then her employee says "just go grab another one." So here I go back inside, to size up from small to medium in the same color and style & the young girl employee asks another employee if it's the same price. I didn't say anything but I'm like really? Do y'all not take the time to learn the basic pricing and customer service to say hey I'm so sorry for the inconvenience or something to that effect. That's when I speak up and let them know it's "by the way it's not dirty, that's the STYLE" it has one solid color with spots of white and darker shades. And then not a have a good day or I apologize by any employee nor any manager on duty. They clearly have no clue what it is like to treat a loyal customer. And they lack customer service. I'm not one to complain but, they all really made me feel like crap. I had my receipt, the sweater was NEW , and it was purchased few days prior from another location. I'm extremely dissatisfied and disappointed. Y'all need to do better! Plus It's easy to learn the pricing of the New star sweaters & to treat people with respect & dignity. All I wanted was to do an even exchange and purchase more items , which would have been a win win for the business. Definitely never coming back to New Star in Arleta. I'll leave a picture of the small sweater I returned for the exchange and y'all tell me where the stains are? SMH. Save your hard earned money for the businesses that really want to thrive.
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January 2023 by Richi M.
I've been to this location four times and every time I felt I wasn't safe. This location has a heavy feeling.This location isn't organized like the Burbank one. This location has shirts not in the right category. Looking for XXX shirts and there are XXL on the racks. Shoes don't seem to be updated very often because I see the same ones each time.01/22/2023
