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February 2024 by stacee cootes
I was told by the software my prescriptions would be ready. When I went in the pharmacist decided on her own accord that I was not entitled to the medicine and told me I could not have it until the 17th. So either the SOFTWARE is broken or the PHARMACIST is BROKEN. It is too bad because the staff are all very nice. Crazy how one person can DESTROY a business.. Go ELSE where where your doctor gets to tell you what you can and cannot have!
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December 2023 by Amanda W.
Called to get the dosage on an inhaler for my asthma today and the person who answered freaked out and refused to give it to me as though I was asking to mainline a controlled substance. Weirdest cvs I've ever been to and never a good experience. Probably violated my legal rights as a patient. Not recommended!!!!
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December 2023 by Darrla Paquin
I had a wonderful cashier. She was kind, spoke with softness and grace. She was tall, pretty, black, was wearing a white skirt. I hope she knows her kindness is very appreciated. The store itself is kind of a mess.
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November 2023 by Eliza O'bryan Frey
This is the worst pharmacy I have ever been to. I never leave reviews but had to sign in to say that you should never get a prescription sent here. I had my doctor send my prescription to this pharmacy 4 days before I went to pick it up. The pharmacy said they didn’t have it. I called my doctor and they said it must’ve been sent to Barnes. I went to Barnes and they said they don’t have it either and that they’ll call my doctor. I called Barnes 30 minutes later and they said my doctor sent it to CVS. I called CVS and was told that my prescription was ready and to come get it before 6. I got there at 5:40 and was told that they were out of stock of my prescription and that an order was sent for it to arrive in 2-3 days. This was on a Thursday, so I couldn’t come in over the weekend. I called on Monday and was told that my prescription was ready. I came in at 5:30 and the pharmacy was closed. When I asked the cashier why it was closed before 6 I was told that the pharmacist had to leave early. I came in at 10:30 on Tuesday and the pharmacy was closed again. I was told that the pharmacist was late and wouldn’t be there until 2 pm. THIS PLACE SUCKS. NEVER EVER GET A PRESCRIPTION SENT HERE IT IS NOT WORTH IT
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September 2023 by Amelia M.
Everyone who works at this pharmacy has been so kind and helpful to me and my family. Even when they are extremely busy, they are always friendly and patient, going out of their way to be accommodating. They always greet us with smiles and do everything they can to take great care of us. We appreciate the Arcata CVS team so much!
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September 2023 by Rose Delightful
Been dealing with late prescriptions for months only for the situation to get even worse after they decided to cut open hours even more than they already were. Switching to Barnes from now on because for some inexplicable reason I need to manually call-in for a refill of medication that's already on auto refill, and even after calling I've had to wait over a week in some instances for my prescription to be ready.
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September 2023 by Fee fie Fo Frick
It once took 10 days for them to refill my anxiety medication after it had completely emptied. 10 DAYS. I couldn’t go outside, I couldn’t go to school, I got maybe 2 hours of sleep a night, and I could barely even eat. Truly the most evil and greedy pharmacy company ever.
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September 2023 by Lillie Rogo
I got my wisdom teeth out had an expedited pain med and antibiotic prescription, even called to make sure it would be ready before we got there (hours before) still wasn’t ready!!! I’m fact took them two more hours, of sitting in agony idk how this is legal or ok on any level
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September 2023 by B S.
This CVS doesn't even count as a pharmacy anymore; it's a beer store. The automated refill phone service doesn't work. They deny even getting prescriptions my doctor called in.
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August 2023 by Tristan Rocheleau
Insane wait times on the phone. Hire more staff!I'd find a different pharmacy if you can.
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August 2023 by Paul C.
Their customer service and hours have steadily degraded to the point that they are now putting customers health at risk. The surly girl at the window told me that my prescription could not be filled until Saturday. They are closed Saturday. I asked her if the McKinleyville CVS was open on Saturday. She said no. They are open Saturday. She asked me if I could just skip a couple of days. This is a NECESSARY medication. When I said no her final advice was that I could pay out of pocket. She clearly does not like her job. Getting all my prescriptions transferred to another non CVS pharmacy. They have all cut hours, open days, are understaffed and inefficient.
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July 2023 by Dogsaladsalad
I'm sure the people who work here are hardworking, but they NEED to hire more people. Service is inadequate. Calling the pharmacy will always result in huge wait times. There's always a line in store. The people who work here are clearly stressed and understaffed! Even showing up when pickup time was set, the order often isn't ready. F--k CVS! Whoever manages this location is a m0r0n.
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July 2023 by Michael Massey
Would be a better pharmacy if they could hire more staff. We’re threatened with losing this place because of people problems.
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July 2023 by A C.
Is there an option for zero stars? I give them zero stars. The hours constantly change, some days they don't even bother opening at all. they make stupid mistakes for regularly, and then lie through their teeth to avoid taking responsibility for those mistakes. Utterly unreliable, FOR MEDICATION, which needs reliability.
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July 2023 by Izzy Ensminger
Nice staff (they should unionize), truly awful company. Keeps stores understaffed to put money in shareholder pockets, at the expense of customers and employees. Came in three times today trying to get my prescription, the first time the pharmacy was closed during their open hours, was told to come back after 2:00, came back, waited for 20 minutes in line, even though there were only 3 people in line ahead of me. Got to the front of the line only to be told to come back later because my prescription wasn't ready yet. So now I have to go back in at 5:00 when everyone else will be waiting to pick up their rx, and be in line for at least another 40 minutes.