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February 2024 by Janie Epperson-Bloomfield
We appreciate that AAA chose Buddy’s Auto Center, Arcata to tow our truck. Sam was incredibly skilled, efficient and pleasant to work with.
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January 2024 by Inocreative C
Poor tax pure and simple. I dont know how you can't hate a towing company
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January 2024 by Laura B
AAA called them to help me with a lockout. They not only failed to open the lock, but did extensive damage to the inside and outside of the door, and the dashboard.
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November 2023 by Forrest Cottrell
Good service. They did the job. No issues. They are always consistantly good at their job.
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October 2023 by Levi Mendonca (Cali Breadman)
Buddy’s is the only tow company I will use. Very professional service every time. I highly recommend them for your needsService: Car towing
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August 2023 by David Wade
Their driver was on time. And very professional. Was hooked up to my 5th wheel and was on the road in no time excellent service. Assisted in set up, Auston was polite and very helpfulExcellent companyThank youDavid wadeService: Special vehicle towing
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June 2023 by Susan Dugan
I can't say enough about Buddy's Towing (Buddy's Auto Center). I had locked both sets of keys in my rental car in a remote area outside of Willow Creek, far, far from home. My roadside insurance company COMPLETELY failed me. Buddy's, however, made an after- hours, heroic and exceptionally generous effort to find me and unlock the car. Professional and responsive; great service; great people. This is the company to call.
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May 2023 by Henry Cakebread
My car wouldn't start after a day at the beach which was an unwelcome surprise for everybody, particularly a tired and hungry 1 year old. Mason came out for a tow, did everything he could to try to get the car started (large guy under a low car did not look pleasant but he did it anyway) and also helped me out with a ride. If all the employees are like him, this is a great service.Service: Car towing
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May 2023 by Trish M.
Thanks for the ride . The owner of Auto Masters is a very decent fellow, so I landed well . Sam was quite a character .
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April 2023 by T Hall
They took over 3 hours to tow my undamaged car 10 minutes away it ended up costing 1000+ they even broke my cruise control. Definitely look elsewhere for a tow they charge anyone they don't know crazy amounts and take their sweeeeeet time. Called multiple times no call back or response for months
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April 2023 by Leah G.
They took over 3 hours to tow my undamaged car 10 minutes away it ended up costing 1000+ they even broke my cruise control. Definitely look elsewhere for a tow they charge anyone they don't know crazy amounts and take their sweeeeeet time
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March 2023 by Melvin P.
Dirty Business! If something happens to you in or near Willow Creek, you are encouraged to call your Auto Insurance to send you their selected tow service. In order to eliminate frustration and trust issue, it would worth of your time to wait for tow guy to arrive. Stay away from Buddy's Auto Center as much as you can or they'd smile when you give them $$$$$$$ in cash.
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February 2023 by Mare
Buddy’s towing service is the best ever because of the quality of people that they hire. A gentleman named Austin came and helped me today and I couldn’t have asked for someone more kind and professional. He was very patient without making me feel like I was just being tolerated. If everyone gave as good customer service as Austin did, this world would be a much better place. Bringing his kind energy and his expertise to my distressed situation was an extremely positive experience for which I will be forever grateful. Austin is a very special person and you were really wise to hire him.Service: Battery
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February 2023 by Jeff Niebling
They gave me a decent deal. But I hate getting my car towed.
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January 2023 by Martha Grace
I had a terrible experience with Buddy's Towing, a company dispatched by AAA, on Wednesday night after a severe storm. Despite informing the dispatcher at 21:24 that the driver would need to call me to access the gated road, the driver never made an effort to contact me or assess the situation, and simply declared the road was inaccessible due to potholes, without even reaching the location. I received a call back from AAA at 21:39 to confirm that a truck was en route and would be at my location within 45 min. At 22:02 I received a text from AAA that said my driver was pulling up so I started walking towards the gate assuming they’d be calling any minute. When I got to the gate there was no sign of a truck so I stood there for a while playing on my phone waiting for them to arrive. After nobody showed up for quite some time I decided to call AAA again to see what was going on. At 22:54 I got a call back from AAA stating that the driver can’t service me on the road I’m on because there are too many potholes. This led to several miscommunications and misunderstandings throughout the process which caused a great deal of inconvenience. The service provided by Buddy's Towing was unprofessional and unfitting of their name. I was disappointed that they did not connect with customers and treat them in the way that is typical of the Humboldt area. The company lacks the customer service approach of treating the customer in a respectful and professional manner. I would not recommend relying on this company.
