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June 2024 by Cathleen Mari
I have two dogs and the staff here keeps me coming back. They deeply care about what they do and it shows in every interaction from the appointment setting to handling my pups at pickup. Sabrina at the reception is always helpful and the appointment reminder calls are a plus. Liza and Randy are so sweet and mindful with both my pups (one of them is a chihuahua if you catch my drift,) and they always come back shiny and happy!
When I had a concern about one of the grooming sessions, Liza and the team made me feel heard and made sure that any concerns I had were addressed without my asking. Glands can be tricky depending on the dog post-grooming, but their initiative from the get-go and ever since goes such a long way for me. Highly recommend the folks here!
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March 2024 by Joe
Groomer was super nice and did a great job with our cat!
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February 2024 by Tatiana P.
Student Review Short Review: 10/10, definitely recommend. Long Review: After not having the best experience coming into the dog grooming industry, I almost called it quits but I'm glad I gave WCGA a chance. Here you'll find instructors who are truly knowledgeable, extremely helpful, patient, and caring when it comes to your success as a groomer. Coming here not only made me passionate about dog grooming but it gave me the confidence and inspiration to want to do more within this industry and even put myself out there again. You have instructors who are true advocates for the well-being of pets not only inside the salon but out in the real world. You have instructors who have gone to school to become Master Groomers and want to share their knowledge with you. Instructors who know how to make the class fun, lively, and interesting all while juggling countless tasks; the quality never lacks. Besides dog grooming, they even offer classes such as Cat Grooming & Pet First Aid/CPR Certifications! So in all, if you're a groomer who didn't have the best introduction and you're not too sure where to go, WCGA is the place for you to get a fresh start. If you're looking to get into the pet industry for the first time, look no further, WCGA is the place for you too! If you're also in need of financial assistance, definitely look into the Michelson Institute for Pet Professions (MIPP) to see if you qualify for tuition assistance; Heather's an amazing point of contact and extremely helpful as well.
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February 2024 by Angela Phu
The best cat grooming place I’ve ever been to. This review is overdue, but Natasha was my groomer and she took such great care of my two cats and they loved her. They didn’t seem distraught at all compared to other places I’ve gone to. I am grateful to have found Furtown / West Coast Academy for my cat grooming needs! :) Prices are reasonable too!
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December 2023 by Alden d.
Thank you for creating a positive and enjoyable grooming experience for both pets and their owners. Your dedication to excellence does not go unnoticed, and I feel fortunate to have found such a caring and skilled professional for my dog's grooming needs. I look forward to our continued visits and appreciate the special touch you bring to every grooming session. Keep up the fantastic work!
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September 2023 by Andrea Gutierrez
Being a student at this academy has been a wonderful experience, seeing my instructor Jordan work with difficult dogs and doing it with so much love and patience makes me love this profession and this place where they really teach us and care that we learn.
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August 2023 by Anne P.
Something has changed and the work quality has suffered. This was our pup's fav groomer and we always took her to the academy cause it's a good deal with good quality of service. This past time, we saw a significant difference in quality of work. Our pup's face was not as cleanly white as it normally was and the face wasn't trimmed well. In fact, we had to re-trim her face ourselves. The worst part is that they nicked her paw pad which caused her to a lot of discomfort and resulted in a painful hotspot. I guess I should have taken note when she was whining to leave when I arrived to pick her up. She's a super chill dog and was always happily wagging her tail when I would pick her up in previous occasions. I suspect that they had a change in teacher with the academy but regardless of the reason, the quality of work is just no longer the same.
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July 2023 by L C.
I graduated from West Coast Grooming Academy in Arcadia. I'm so glad that I found this place. I wish I would've found this school years ago! My instructor Jordan is amazing!! She's extremely informative, patient and knows what she's doing. I got to say all the instructors here teach you so much and they really work with you. Anytime you have any questions everyone there always stops and helps you out. You can definitely tell that the school really wants you to succeed!! I've learned so many different techniques and how to properly/safely groom the right way. I really recommend West coast grooming Academy with all the hands-on training and the amazing instructors like my main instructor Jordan. I also received some guidance from Huber another great instructor. You can't go wrong with all the amazing instructors there. I definitely recommend West Coast Grooming Academy.
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July 2023 by Jim S.
We have used them for about 10 bathing and/or grooming for 2 spaniels over the past year. Highest of customer and pet service quality and consistency. Very satisfied with both certified and student groomers. We have used about 8 different groomers in the La Verne area over the last 30 years and now go here exclusively.
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June 2023 by John G.
They do a nice job . They seem to really care about the dogs , not just a job for them . My dog is a bit skittish about the blow dryer but they are good with him .
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June 2023 by Hazel Melendez
Great service. Friendly staff. They did a great job with my siberian husky. ?
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June 2023 by Kathy M.
Long post! This isn't our first visit, so I'll do a recap of our first experience and then get into our recent visit! They ask for a recent rabies shot verification before any services are provided. When we first got our cats Jade and Solo (2021), we were looking for a cat grooming place. A lot of groomers don't service cats. We stumbled upon this location. What sold us as a returning client was the "application" portion. They had you fill out some paperwork before getting your cats groomed. A few questions were about the level of stress your cat. Questions like would allow the use of cbd oil, or would you be able to be in the same room as them to calm them down. As a first-time cat mom, this made me so happy! Okay! Fast forward to 6/18/23: We called and made an appointment for all 3 of our cats to get groomed at the Arcadia location. We got a text and email notification of their appointment. The day prior, we called and asked if it was possible to add a service to our long-haired cat. The service we wanted was something they don't recommend to first-time shavers, and they didn't have time available (on the same day as our appointment) to so they recommended a belly shave. Upon checking in, we told them we found a flea. We asked what their protocol for a contaminated carrier was because we had a cloth one. They said we could drop off the cats and take the carriers with us home to get them washed before coming to pick them up when they're finished. Not a problem, considering we were already doing a deep clean of the house while they were away. During check-in, we were wondering if it was possible to add a flea bath to their service. They were kind enough to do so. We had two groomers, Nicole and Noelia. I told them which cat was who, and they took them inside and gave us back the carriers so we could clean them. Jade: luxury spa, sugar scrub, flea bath Solo: luxury spa, flea bath Sabine: luxury spa, flea bath, deshedding, sanitary trim, and full belly shave (our most expensive kitty because she is a long-haired cat) $246 for all 3 cats (I tipped them 25% because of all the last-minute adds and how they accommodated us with our current situation) All 3 cats took about 3 and a half hours, maybe even four. Their appointment was at 12 pm. I dropped them off a little earlier than that. Received a phone call at 3:29pm, letting us know that the cats will be done in 20 minutes. In between those hours, we were able to deep clean the house using chemicals, so it all worked out, lol. At pick up, I was presented a "paw"gress report. Not gonna lie, I look forward to these every time! I wanna know how my babies did! They also gave us little treats for them, and they always come home with some sort of cute accessory around their necks! One of the groomers told me during sabines sanitary trim, and they found a worm coming out of her butt so I gotta make a call to the vet! Things like this make me feel that my babies (cats) are really being taken care of! When I got home, they came out of their carriers with a cute banadana around their necks! Each time after the groomers, they have a cute accessory on them. They looked so pretty and handsome! They also feel soft and smell clean! The cool thing about this place, if you can't go to them, they can come to you using their mobile service! Returning customer for sure!
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May 2023 by Andrew Villalobos Jr
Great prices, amazing service and there is always availability when we need it!
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April 2023 by Lisette F.
Brought my dog in for a bath & brush. When I went to go pick up my dog he looked amazing and was so happy and excited to see me! I definitely recommend this place
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March 2023 by Jean G.
I completed they advanced dog grooming course at WCGA with Huber. He did such a great job on training me, I use everything he has trained me to do in my everyday work in my dog grooming business. It was the best thing i could have done and I recommend the advanced class to all students and others that would like to learn the best techniques in grooming Thank You, Huber! Jean-Paws mobile pet grooming
