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August 2023 by Jerry Huang
Despite having an appointment, no one attended to me upon arrival, and there was no front desk available. I approached a staff member for check-in assistance, but he just typed something in the keyboard and stood up and left without providing any further help. This is such a terrible branch.
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May 2023 by Ken Q.
Rude Dismissive Customer Service. At approximately 1138am today on Monday 5/15/2023 - I was helped by Raquel. She is far from courteous, giving me the. "I don't care about you attitude. Did not bother to ask if there's new bills for ones. Did not make or speak in respectful manners. I feel bad for all the customers that has been "help" by Raquel and my heart goes out to all the people who will be "help" by Raquel. The experience I had today was far from pleasant in a negative way. Did not feel respected nor got courteous service. I can see more people leaving this branch feeling the way with a bad taste in their mouth thinking this teller is rude, disrespectful, and dismissive as though she looks down on people talking with attitude.
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January 2023 by K P.
I work blocks from this Wells Fargo and need to do banking on my short work break. I have tried several times to go to this branch and there is only 1 teller open with a long line. I always end up leaving and driving to the Monrovia location on Huntington who are professional and accommodate you fast. It's worth the extra drive to get served!
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January 2023 by Andrew D.
Long but important to me:Chinese New Year is upon us and, as is custom for the area we live in, my wife and I went into this local branch at 3:15 today to ask for some red envelopes. The female teller (I wish I had gotten her name but regrettably didn't) very brusquely told my wife that she "only gets three." My wife clarified, "Three envelopes?" The teller pointedly replied. "Three per individual." Anyone who celebrates Chinese New Year knows that three red envelopes aren't going to take you very far. In the past and currently at other banks in the area red envelopes are offered as a fun courtesy in packets of about 8 per packet, very often two or three packets offered with no questions asked. But, even though it was only three envelopes we figured we were already making the effort so why not take them. The teller slides the envelopes under the glass - three loose red envelopes - and then after my wife walks away I step up and say, "I'd also like red envelopes as well, please." The teller shakes her head, "I already gave three to her." I clarify, "Didn't you say three per individual?" The teller impatiently interrupts - she meant three per account. I replied that I have my own accounts at Wells Fargo. She then rudely tells us that she ACTUALLY was making a "special exception" by giving my wife three- that it should have only been two per account or individual or whatever she actually meant but couldn't manage to spell out...point is the teller suggested my wife should give one of her red envelopes to me and then the teller would give me one. And all of this with an impatient air as if we were asking for a huge favor that was just about to upend her day.Such an absurd situation to find ourselves in! Were we in an episode of "Curb Your Enthusiasm?" We slid all the red envelopes back to the teller and told her that Wells Fargo red envelopes aren't worth this weird effort, and we left.Sad to say that we will be closing all of our accounts that we have had with Wells Fargo for nearly twenty years. My wife and my first shared account was with WF. Our daughter's first account was with WF. My very first business account was proudly opened at WF. Alas, as time passed customer service has become a diminishing feature with this bank. And this feels like a button to our overall experience.This may seem like a small deal, and the envelope issue admittedly is. But I feel that if a bank has careless regard for the simple small details, the easy customer service issues if you will, then what will happen with the more complicated situations?Closing it all. Moving on.
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November 2022 by Suzanne D.
Update - because nothing is easy, it has taken over 90 days to get a part of this matter resolved. Kudos to Regional Manager Walter Wodtke who went above and beyond to handle my affairs. So far, so good. (I'm still taking my business elsewhere; however, at least I am confident that I can still receive first class care as long as Walt is around.)
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November 2022 by paulina hernandez
Don't even bother coming here, wait time is ridiculous! And instead of manager jumping on a teler to try to easy the wait time he is trying to convince customers to do services online, if they wanted to do that they would have done it ! One of many reasons why I am closing my account
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October 2022 by Ro G.
It's the only WF open in a 5 mile radius on a Saturday. It was beyond crowded. The wait was about 20mins.
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September 2022 by Iris Wang
Worst service ever. Went there at 5:18pm on Friday, and the doors are locked. The door still shows 9am - 6pm aa daily hours, although in practice they close at 5pm now. I have been a long time wells fargo customer and will be seriously considering switching bank.
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September 2022 by GIG WITH IT
It’s 2:00 PM on 4/13 and no one else in the bank and I needed to send a wire to my daughter tuition and I explained to Manager Marlene that I already tried to wire with my mobile App and it said funds would be available on 4/27(2 weeks for an electronic wire?? Is this still 2022?) which wouldn’t work and she stated all the bankers are “busy” with appointment and I can wait until 3:30 to send the wire.. I have to say terrible service but I can’t cause I didn’t receive ANY. Never going into this branch again.
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September 2022 by Cici Micu
When we go to this branch the service is not good. They don't want to print out a few check images. They don't want to notarize (I had to go to Bank of America). I have to go to another branch because they cannot make a wire transfer. They take my phone number for a mortgage representative to call me, but no one ever calls... etc
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September 2022 by Shari Baird
Come on Management!7 people in line. I’ve been waiting 10+ minutes just to ask a question.2 tellers.One lady on computer, behind tellers.Need more help please!
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September 2022 by val Tez
Do not recommend anyone coming here. It's the worse location ever! Very slow and employees are careless about customer service.
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August 2022 by MJ M.
Every single Wells Fargo was closed for miles .... Went to this one 15 minutes before close and the manager Walter was so nice and helpful. He had a huge line to deal with and he was going above and beyond to help and talk to each customer. He was even running back and forth to make it faster! He deserves more than 5 stars ! Thanks Walter !
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April 2022 by Kyle K.
It's 2:00 PM on 4/13 and no one else in the bank and I needed to send a wire to my daughter tuition and I explained to Manager Marlene that I already tried to wire with my mobile App and it said funds would be available on 4/27(2 weeks for an electronic wire?? Is this still 2022?) which wouldn't work and she stated all the bankers are "busy" with appointment and I can wait until 3:30 to send the wire.. I have to say terrible service but I can't cause I didn't receive ANY. Never going into this branch again.
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November 2021 by Michael C.
Super slow. What's the point of having 10 station when you only use 2 even with social distancing. There is more bankers here than tellers. Save yourself the trouble and drive 5 min down the road to another one. You'll be done at the other place before you move an inch at this spot.
