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March 2024 by Valeria Lopez
Lupe has been very helpful and most kind employee and goes out of his way to help or find a solution highly recommend working with him ignore the haters there just spoiled
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March 2024 by Daryush Forooghi
The manager who identified himself as Lupe is extremely rude. He made a simple Amazon return way more difficult than it needed to be. Please fire him asap. This is not my first issue with him and I doubt it will be my last
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March 2024 by Juni Sim
Best UPS store ever - I’m so impressed how fast the staff were!!
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January 2024 by Mike Digger
My family has been getting our mail here for years. We use notary and services too. Lupe and Bobby are very good to work with,
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December 2023 by Albert Gonzaz
Came in for a notarization, Lupe was very nice and helpful
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October 2023 by Michael Nadzieja
Excellent and friendly employees. Very helpful. Fast service, quick in and out. Easy street parking.
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May 2023 by Lauren P.
If I could give this place no stars I would. I came here to return a package for Amazon and it was one of the worst experience I've had at a UPS Store. This man was rude all around. Coming in he was rude to the lady before us. Once it was our turn, he was rude as well. I've read other reviews for this store and this is not the first time he is rude. I'm not sure if he is the owner but that doesn't give him an excuse to be rude. This will be the last time I come to this store and hopefully this review helps others so that they don't have a bad experience as well.
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May 2023 by Andy Chan
they lost my package and never offered an apology or attempted to fix the issue. Chinese employee (owner?) very rude. Do not come here unless you want to lose your packages.
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May 2023 by Andy C.
These guys lost my package and never even apolgoized. Chinese employee (owner?) very rude. Would give this place zero stars if possible.
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February 2023 by Jay D.
Plain and simple the Chinese guy (think he's the owner) is not friendly. I love the other workers but I cringe every time I have to drop off something to the Chinese guy.
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January 2023 by Suzanne T.
I pretty much just come here for Amazon returns. They're nice and they do a great job. Never had any issues.
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January 2023 by Jennifer Way
I am a regular customer at this local UPS store for printing and notary service. The owner who is also a notary notarized a government document. I spent almost $10 mailing this notarized document to county and county rejected it saying notary's writing is illegible. I went back to the store and asked the owner to rewrite his handwriting and told him that I wasted money on USPS priority mailing and what he can do to help me. He just shrugged and told me that he will not do anything for his negligence. He has notarized for many years and no one complained. I told him the fact is county rejected his notarized document. He simply would not do the right thing by offering any credit and free shipping. That is not a good customer service from a store owner.
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January 2023 by Jason
UPS employee called "Bobby", an Asian old man. He was being very disrespectful and rude when I wanted to continue ask questions on how to ask UPS to redeliver the package back to my address, he just answered me in a straight "no" and refused to talk to me furthermore. As an employee in the service industry, such manner is disgusting and I suggest others not to talk to them in logic as tyhey do not care about you, a customer at all.
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December 2022 by Becky L.
This particular UPS Store came in super handy when I formerly worked in Arcadia, CA. last year and will again now. I had to use their services was due to some returns I had to make via Amazon.Com. There were some items I bought that couldn't be returned to a Kohl's Amazon desk, so I had to go here. I found parking very convenient as it would be right by the street, right next to This UPS location, Arcadia. I'll likely need to return again!This UPS store is also located right across from Arcadia's 'Dollar Tree!'
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December 2022 by Eunice Q.
the staff is very rude they have no kindness to talk to customers, first and last time I come to that place.
