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February 2024 by David Chang
Very nice people and great service! My go to!!
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February 2024 by lesley allen
Very pleasant emoyeez
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January 2024 by Kristin Warren
Employee tried to be helpful, but apparently setting everything up with customer service beforehand is a waste. They can't complete the transaction in the store.
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September 2023 by Maria Valle
Did the products is so small from the mall
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August 2023 by Draxinav D
Won't be returning to this store. Bought 4 devices from here my Samsung watch has never lasted more than 5 hours before it dies. I paid for the insurance and tmobile says I can't use it because a system error says it was not bought from tmobile I show the recipient and nothing has been resolved yet. My girlfriends screen went black and we brought it in to replace it with the insurance they said they'd get a phone sent out and when we brought it to pick up the new one, they said that we didn't qualify because of screen bleeding and to call samsung and have them replace it. My phones speaker stopped working properly but I didn't get insurance for mine so oh well. But all of this happened in about 6 months since buying them... I have been a tmobile customer for 10 years and I'm going to cancel if this is not resolved(Edit: 2 days so far since email and no response)
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July 2023 by Joyce C. Lee
I went to two other T-Mobile stores and found they were closed. I was directed to this store at the Santa Anita mall. Representative Eric greeted and served me immediately. I told him my dilemma and he took my phone and corrected my problem without hesitation. He didn’t belittle me or make me feel like an idiot. That was excellent customer service! You have a customer for life as long as Eric is still at the Santa Anita mall store branch. Forever grateful.
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June 2023 by Sean Brady
Can't remember her name but I was helped by a lady who helped me find my receipt and took her time to explain to me about the warranty for OtterBox cases great service!
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May 2023 by Shenouda Reyad
I went there today to ask about a question and the employee van had horrible costumer service and had a really bad attitude, ended up going to another t mobile. I just bought a phone and the phone had a problem with lagging. Didn't help whatsoever
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March 2023 by Bill Jenkins
Joe is very helpful and friendly and nice store also please keep up good service!
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January 2023 by Jose Coria
Great service!!! Excellent customer service i came in to the store to get my umbrella and i was helped by richard and jose they were very nice and they offer home internet but unfortunately its not offer in my area but i left very pleased with the service
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January 2023 by H W
The manager was really helpful and knowledgeable, made the experience enjoyable rather than annoying and time wasting
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January 2023 by Joe J.
I had gone to return something at the Gap and wandered into T-Mobile to only ask 2 basic questions. I am already T-Mobile customer so I've been to other locations but this visit was by far the most pleasant, almost fun experience I've had as a retail customer. Stela, who helped me was incredibly helpful and knowledgeable about what I needed to know. She got me an amazing deal on a product and was super helpful setting it all up. Really made my day. Thanks!!!
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December 2022 by J B
We were fairly happy Sprint customers. T-Mobile took them over, and we kept getting emails that we needed to update our service with them. The emails stated we would get “free” iPhone 13’s for updating. We went to the T-Mobile store In Arcadia, California around late October 2021. The sales person said they didn’t have any iPhone 13’s, and he would give us iPhone 12’s. No big deal, we thought. So we go home, and immediately notice we had no cellular service. We had service outside our home, in different cities, just not at home. I called them on 11/13/21 about the bad reception. Somebody named “Jean Rose” tried to help me. She put a technician named “Leah” on the line, but she couldn’t help either. Leah said she was putting in a “ticket” to an engineer to fix this issue, and they’d be calling at a specific date and time. Jean said she’d also be calling me back the day after to see how things turned out. No engineer called me, and Jean didn’t call me back either. At this point we decided to find a new provider because our work required good cellular reception. We moved to Mint. Mint canceled T-Mobile for us. About a week later T-Mobile sent us a bill for about $1500. On 2/21/22 I called the number provided by T-Mobile for their billing(?) department. I talked to “Courtney”. I told her exactly what was going on, and she said “let’s see what we can do about getting your phones back” then hung up on me. I have no idea what phones she thought I wanted back. On 3/9/22 I called the number again. I talked to someone named “Jay”, although he sounded like he wasn’t sure what his own name was. I told him we would be willing to send the phones back, and call it even. He agreed to this, and sent me the postage and instructions. I sent the phones to them. They were received on 3/24 by T-Mobile. On 4/11/22 we received a final notice bill for the same amount, about $1500. On 4/13/22 I called their billing number again. I didn’t get the lady’s name, but she was so incredibly rude that I said I had to call back to talk to someone else. She had kids in the background screaming, she was already typing furiously as soon as she answered, and she said “mmhmm” about 30 times in less than 5 minutes. She was either trained to be rude, or she was just completely incompetent, very much like the Courtney person I talked to previously.At this point, I’m considering taking them to court. They have their phones back, in mint condition, and their billing department workers are incompetent. I gave them the chance to fix this, but they didn’t even bother to call me back. They broke our contract by not providing working cellular service. I am not paying for a service I’m not actually getting. BEWARE of T-Mobile. They are not anything like Sprint. And their prices are out of this world expensive.
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December 2022 by Nicole A.
Great service everybody is friendly helpful mr jose and Ashley where awesome solved my problem right away for sure a 10 thanks
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December 2022 by Mr Gonzalez
Customer was bad during my visit the rep showed no interest in reviewing promotions. His answers were dry and with lack of customer service. Wake up! Is the “sale” no longer important? I’ll stay with my current carrier
