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January 2024 by Rob Babcock
Went for an oil change. Upon picking up the car, I was told the belt was in extremely poor condition and needed to be replaced immediately. The engine belt was fine, not a thing wrong with it, and it was replaced recently. So watch out for their repair suggestions!!!
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January 2024 by Ignace Jarrige
Sergio has seen our cars a dozen times since we found him a couple of years ago. Very thorough, reliable, swift, and reasonably priced services. He also takes the time to educate me on the work he did or is about to do, and will show me under the car when needed. He's become our go-to car mechanics since we found him.
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December 2023 by Gaby Ramirez
Came here for a simple smog check. Friendly and quick service.I will say thank you to Sergio, Alexis, and James for helping me out on a mishap on my part. They were very patient when I locked my keys in the car haha. Overall, I've been looking at different shops lately and I find myself returned back here in the future :)
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November 2023 by Eli S.
Recently took my 2021 Audie A4 for brakes and some damage I had on it from an accident. Went to Audie dealership first and they gave me ridiculous prices! Then went to Purrfect Auto from a recommendation from a friend and they did not disappoint! Sergio was well equipped and had tons of knowledge about the car! He told me exactly what needed to be done and took care of the problem in 2 days! Cannot thank him enough for an honest and fair yet EXCELLENT mechanic! Also his helper Alexis a young boy was doing an awesome job working on my car as well!
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November 2023 by Damone Clayton
Listen. If you need your vehicle done honest and know extras. Then talk with Omar and keep it real. I can't speak for everyone but I just got back to Cali, and needed car work done on few of my vehicles. I know enough of the basic but not entirely enough. I took my Father in law truck to several shops and even called the dealership. It was Purrfect Auto and Omar who kept it real and honest. I won't speck bad on the over shops.. But if your asking me. Yeah give them a try, and this is a real review not a paid one. Lol! I only do reviews sometimes. And my phone asked me for one. I can say also if your not satisfied. He will fixes the problem for you. Can't find that anymore.
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October 2023 by Geng O.
Never had a bad experience with purrfect auto service. Fast oil changes and always lets me know if something needs to be changed/replaced with good prices. Sergio is the man and will always help you out
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September 2023 by Dorothy Kitaka
Great customer service by Sergio.Always very helpful and courteous! Speedy car service repairs. Very comfortable and cheerful waiting lounge!
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September 2023 by Sam
This is an excellent shop, and amazing service. Got all my brakes and rotors replaced and will be going back for some more work soon. Very happy with the whole experience.
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August 2023 by Janice Haywood
This is located at the mall strategically to take advantage of women. Sergios prices were all over the place. It was listed on the wall a/c 89 but he changed it to 120 to diagnose my problem. Dont worry it will go toward the bill of repair in which he started throwing out numbers 350 for labor and 350 for parts then when he could tell that wasnt going to work labor went down.230 labor. If I were male he wouldnt play those games.. he is going to charge you like you at the dealer might as well go.
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August 2023 by Junnyun K.
I got problem on freeway, I got the shop in a google map sight. I call them. they want to check what's problem. So I towed the car to them. They estimate 3,700 to fit. They want to make new car condition. It 's old car 2003. It comes out 2 sensor roblem (crankshaft position sensor, camshaft sensor). So I complained but still $2,000 asking. So I call the tow truck to move to other shop.but they close the shop, I have to cancel. I want to tow again next day. So I called tow truck, But when tow truck drive comes to tow, They charge $65 without notice to release the key. I was not there. And tow truck left. So l paid with credit card on the phone. I call again the tow truck.
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July 2023 by Enrique Camacho Villalobos
These guys are amazing! I've gone twice to get my engine checked and my brake pads changed. Sergio is always upfront and very thorough on what the car needs and steps forward, and the prices are reasonable as well. If you need a place to get your car fixed, look no further!
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June 2023 by Kylie J.
Oh my gosh I cannot say enough good things about purrfect auto! It was truly a godsend, and I wanted to give a special thanks to Sean over at Autozone (off of Rosemead Blvd) for the amazing suggestion. I have been having some issues with my Nissan for some time now and finally had time to take care of some of its issues. Dragging my feet, I checked out autozone first where I was recommended purrfect, and was told about how great Sergio is! He is a very friendly, honest, and helpful man that really made me feel confident and safe to take my car here! I had quite the list of things to be fixed (ac was blowing hot air, windows weren't rolling down, etc etc.) He took care of it all and was forward about the costs, and even helped out with suggesting that some repairs don't need to be done right away to help with the expenses.I'm really thankful for everyone's hard work on my car and making it feel new again (it's actually blowing cool air in haha!) I've already told my boyfriend and parents about this auto shop so I know they'll have more customers their way, as they truly do deserve them all! Thank you again and I'll be back in the future if I ever need anything done! :)
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June 2023 by A L
This place is great! Prices are fantastic and customer service is top notch. In addition, you're not stuck waiting in a small room with old magazines, you have the entire mall to go into! I took my family to the play area inside and it all worked out great! Highly recommend.
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June 2023 by Jailene G.
I've been coming to Purrfect Auto for my oil changes years and have never had a complaint! I get amazing, timely service from Sergio or John whenever I go at great prices. Even when I moved out to SFV, I still make the effort to drive out to Arcadia just for them.
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May 2023 by Daniel P.
Service was fine. They have a check in deal on Yelp for $55 oil change (you probably see it on Yelp right now). They refused to honor it and just said that it's old. I showed them how it's literally on Yelp as we speak. They didn't care and refused to honor it. Really bad business practice.
