Macy's at the Rogue Valley Mall is noted as a great and ideal shopping area with a first-class selection of top brands. The store is described as extremely organized. Reviews consistently highlight excellent and phenomenal customer service from helpful, sweet, and precious employees who are efficient, committed, and know their stuff. Specific instances include staff in the Estée Lauder department assisting with a return to avoid a long line, and helpful employees at reception and checkout who went above and beyond to help a customer locate a lost phone. A sales associate in the men's department is also praised, with customers stating they will return specifically because of the great service provided. The store is a go-to for specific beauty items and is appreciated for holding promotional gifts with purchase. Customers report positive experiences that made their day, allowing them to be in and out quickly.
