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February 2024 by Juan Flores Bonilla
The people who serve some very despotic
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January 2024 by Thomas Henderson
Ordered 2 smash beacon cheese burgers and one jumbo jack no cheese and 3 regular chocolate shakes. Cost us $30.59 came home the jumbo jack had cheese and we got 1 smash burger!!??? Very disappointed and it's becoming expensive to buy so goodbye!
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January 2024 by Hilario Esparza
Homeboy got my bacon ultimate cheeseburger combo order wrong, by adding everthing in it when i ask for it to be plain with nothing but the cheese, bacon, meat in the burger and I asked them to fix it, then they gave me my order and still gotten it wrong AGAIN, so I had to explain precisely what I wanted in the burger like I was talking to a child about how to not do something, then they finally give me my order and get it made correctly but then they just kept looking at me like I was a monster for telling them how I wanted My order but I wouldn't have had to tell them how to make my order if they got it right the first time. Bad vibe and lousy customer service. I don't recommend coming here ever.
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January 2024 by Star 2
Hello, this Jack in the Box location (Store #3516) had the worst service I’ve seen from any Jack in the Box manager, (Monday Jan 1, around 10am manager with glasses, he called himself “Omar”). It was a very disappointing experience at a fast food restaurant I frequent often. I have never had an experience so bad from a Jack in the Box, first all the breakfast sandwiches came out cold.Eggs were cold, cheese not melted, sausage undone, bread dry and cold and we were willing to wait to get hot sandwiches but the manager was extremely rude. He argued about everything saying that Jack in the Box just has cold food. He REFUSED to fix anything at all and he refused to allow us to purchase something else too and he kicked out my whole family by telling us to leave.Leadership at the Arcadia location needs much improvement. If the review system here allowed for a 0 star review that would be the rating for this Arcadia Jack in the Box location.
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December 2023 by Ruby Sandoval
This is by far the worst Jack-in-the-Box I ever been to. My husband ordered the new sandwich which they made fresh No complaints about that However, my husband order me two orders of tacos, a chicken sandwich, and fries, which one they forgot the fries my husband had to go back. They did not give my husband french fries we do not live far from this location. My chicken sandwich tasted like it was been sitting sitting there it was so stale. The fries were not warm at all, and most of them were hard. So I call to make a complaint about my food I talked to a girl I believe her name was Piper. She was very nice. She told me to keep my receipt and that they will be able to refund me or give me fresh food the following day, so my husband goes the following day, he talks to a manager named Omar. Omar was very rude to my husband. He said he couldn’t refund nor give us fresh food without us returning the food. Had we have known that, we would’ve took the food back the same night but since Piper was not a manager, she was “acting person in charge”, she instructed us to throw the food away and take the receipt the following day. Omar also insisted that they never give food that’s not fresh and he said that “we did not eat it fast enough”. I called Omar to ask why he couldn’t give my husband a refund and he proceeded to tell me the same thing he told my husband. I told him that it was not our fault there was no active manager to properly tell us what to do about the situation, he said that it’s their “apologies from the company” and he still proceeded to back up his claim raising his voice at me because he was getting frustrated, that we didn’t eat our food on time and they don’t give out food not fresh which I do not agree with. I for 1 do not live far and 2 I’m a regular customer so therefore I know what Jack-in-the-Box food taste like fresh. I really did not appreciate the way this incident was handled. I will be taking this up to corporate because they wasted my time and my money. Omar was one of the most rudest and disrespectful fast food employee I have ever spoke with. I never have this problem with any other Jack-in-the-Box. Even if we have had issues in the past they were always more than happy to assist us.
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December 2023 by Jaydee Hernandez
They messed up my order , forgot the fries and I said no cheese on the tacos. Then he proceeds to tell me that I'm wrong and I didn't order those so I had to show him on my phone yes I did. I even tipped him $5 and he still gave me an attitude. Very bad service it's almost like a McDonald's here. Take your money
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December 2023 by Raymond Duke
Terrible service and online ordering doesn’t work
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December 2023 by Ruben Valdez
Meghan is absolutely the worst! As soon as i order she comes out with attitude. She disrespected me by name calling and I won’t let an individual cross that line. I just reported her on the survey 2:26pm. She needs to learn customer service skills.
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October 2023 by Simon Srisui
Such INCOMPETENCE!!!!! I ORDERED A ULTIMATE BACON CHEESEBURGER BUR I RECEIVED EGG AND CHEESE BREAKFAST CROISSANT!!!!!AND YOU WANT A PHUCKING RAISE???!!!!!
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October 2023 by Monica R.
Not sure if its just this Jack in the Box or all but their CS really stinks!!!I would rather order anywhere else but here, the food has really gone downhill. THE ONLY REASON i go here is because I don't have time to wait. Today I didn't go to lunch until after 2pm there was 4 cars in front of me that had already placed their order, so it didn't take long to get my food. However, the food like i said earlier isn't great anymore. The guy who handed me my order shoved the bags in my face, not to mention when he handed me the drinks, the first one was small, so i can easily get a grip on that, however when he handed me the larger drink he also handed me my ATM card and he didn't even wait until i had control of the drink, i almost dropped it. This place will be at the bottom of my list.
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September 2023 by rin lan mang
This is the second times they give me cold stale fries. Very disappointing.
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July 2023 by Elizabeth Anaya
I hope they stop easing their prices
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July 2023 by Kidilan Traveler
Food was very good, I had the combo. .I think #4 . Price was very good, value for money. Enough parking , good interior.Overall I like it.Ned improvements: Most of the tables were not cleaned. The cashier need to be bit more interactive and pleasant.
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June 2023 by aaron k.
After waiting for a while I finally got to order my food. The cashier was very rude and had an attitude. She gave us the wrong recipt and when I told her, she said she knew and told me to throw it away myself with a condescending attitude. Also the soda machine looked like it hasnt been cleaned in months.
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June 2023 by Hector Pessina
I ordered 2 spicy chicken sandwiches with extra lettuce, tomato, onion and no mayo. What I received were 2 chicken sandwiches with no tomato, no onion and extra mayo. Completely opposite of what I ordered. I didn't want to make the drive back so I just added the veggies myself and wiped off the 2 pounds of mayo. Unacceptable!
