-
August 2023 by Jimmy Mui
Decent selection. Good service. Convenient location inside Macy's.
-
December 2014 by Angie M.
This is my 3rd visit to this finish line and each time I get a great customer experience. Today I was helped by Nellely who was very nice and attentive she listened to my needs and made suggestions. I wanted the flynit lunar glides 2 but they were only available in men size 8 she suggested insoles for my high arches and the 8 ended up fitting a little big but good enough for me... usually I'm a 8 on women. I ended up buying the shoes and insoles. I ended up saving $50 From what I would have paid at lady Foot Locker for the same exact shoe, but in a woman's 8. It seems finish line is always cheaper than foot locker and I like the sales associate a lot better they listen to what you need and help you find exactly what you want always patient and with a smile. I know I'll be back and I recommend this finish line to anyone.
-
September 2014 by Thanh S.
Finish Line- You need to train your employees at your brick and mortar locations on how to handle returns and exchanges from online orders. Customers should have order confirmation emails on their phone with the order # , price, and model of shoe with the customers name and address. I should not have to explain this to your staff. Your employee insisted about 5 times that I needed the original receipt until I explained that the email has all the info he needs. I do not blame the employee but he should already know this. If I wasn't so persistent in my explanation to him he would of rejected my refund request.
-
September 2014 by Hugh H.
This is the place to go when you need shoes for the gym, running, or whatever. The staff here is really awesome, knowledgeable, and patient. They're quick to help and see if you have any questions. They are really attentive and that's definitely something all customers would appreciate. I tend to try on multiple shoes, walk around in it, stare at it in the mirror, contemplate life, stare at more shoes... well you get the picture. So, I appreciate the attention and patience. They have a wide selection of shoes here. Can't find your size in the style you want? No problem. You can order it at the store and they'll ship it to your house. It can't get any easier than that! I bought some shoes at the store and ordered two other pairs, which arrived within a few days. If you tend to buy a lot of shoes either for yourself or other family members, they have a rewards program so as you buy more shoes, you get some discounts. It's always nice to get rewarded right? This is definitely the place to get your shoes! So, get on it! I can't wait to go back and add to my shoe collection!
-
August 2013 by Miguel T.
Shoutout to Julian as well! Cool dude helped me pick out the right shoes (nike free runs) for running and even gave me pointers to make the most of my run. Cool guy, cool store. I'm definitely coming back again!
-
August 2013 by Sandy C.
After much consideration, I've decided to dedicate my FIRST YELP REVIEW to Finish Line. I know, I wish it was about food too but, after coming here on a Thursday afternoon, I believe this shoe store is just as worthy of getting my first review! I came to the Santa Anita Mall to look for some Nike free runs for both my parents. We first walked into Footlocker just to browse around. Nothing really caught our eyes so we came to Finish Line and saw a lot more sales. And when free runs are on sale, thats a steal! My dad ended up trying on a pair and buying it right away but my mom on the other hand, tried on about 5-7 different shoes in multiple sizes and still wasn't able to find the right fit/size. I felt very bad and we paid for my dads shoes and left. My mom was determined to find running shoes that day so we walked into Footlocker again. I asked the guy standing around the cash register if there were any wide width shoes and said that there wasn't any but the closest ones they had were over there and pointed to them and we walked over. I was so surprised he didn't direct me to it or ask if we needed a certain size. My mom grabbed the one on the shelf and tried it on and magically it fit. And even though it was the same price at Finish Line, we left Foot Locker and went back to Finish Line because their customer service was excellent. No one asked if we needed any help or a size at Foot Locker so of course, I'm going to bring the business somewhere where they will. Our same salesman from before, Julian came up to us and I explained to him that we found the right shoe and again, he was very patient with us and got the right size for my mom. We ended up buying it from Finish Line and both my parents were satisfied. So shout out to Julian for being EXTREMELYY patient with my asian parents and taking his time and making many trips back and forth to the back room. And he never complained or showed any signs that he was irritated!! Great customer service!
-
August 2012 by Lalee M.
Compared to Finish Line located in Los Cerritos Center & Westfield Culver City, this store is sad. The store itself is small, inventory of shoes are just average, and customer services is horrible. I don't know why I continue to shop here. Maybe because its location is conveniently close. This store was once excellent, but I don't know what happened. It seems to be going down hill. Sometimes the employees will greet you upon arrival. Sometimes they are eager to offer assistance and sometimes they are too busy talking amongst each other. From all the times we've been here, we rarely find the shoe my hubby has his eye on. We ended up ordering and having it shipped home. I must acknowledge them for that great service. Shoes always arrive within scheduled time on my door step.
