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September 2023 by William W.
Would highly recommend EMW for service. The attention to detail and highly professional nature of the shop is excellent. My 528i need a lot of work to bring it back to life. literally, and EMW was very upfront and transparent with what needed to be done. Though more $ then I expected to expense, not their fault, just the nature of the service required and I felt comfortable with going ahead with the work and was assured that the car would be on the road for many more miles in the future. Would use again as John does care about his customers and their concerns.
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September 2023 by Julius G.
Had the dreaded "incorrect def" fluid warning on my 2015 328d with 74,000 mi good thing John knows about BMW diesels. Replaced both NOx sensors and metering valve. About 3 grand as expected. Dealer wanted 4grand. Done in a two days. Dealer estimated a week.
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September 2023 by Yamato Miura
Great and fast service. Very honest people.
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July 2023 by Jay D.
I've owned many M Cars & I've learned quite a bit about these very special machines from BMW. I had a problem with my E46 M3 about 10 yrs ago & the dealer wanted to charge me $8k!. I checked with many shops in South County OC & I just felt they were not equipped to do the work. One nice shop in Mission Viejo recommended I reach out to John Handel at EMW. Best decision I ever made. Since EMW is so far from me I had other local shops work on my beloved E46 & all they did was take my $$ & actually made things worse. So recently it was time to replace my rod bearings & other engine work. I knew better than to trust no one else to do this delicate job except for EMW. My E46 is back & drives like when I bought it. Fantastic. Join does not cut corners & he is honest & no one knows more about BMW's. He owns these cars & he used to race them as well. If you love your BMW then it's worth the drive to Arcadia & see John.
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June 2023 by bryan s.
Wouldn't give me a quote over the phone although I was giving them plenty of information on the vehicle as well as explained to them I have OEM parts and they said that they will not accept customer parts even if it's OEM. Extremely poor customer service they could have easily told me the labor hours for a drain and fill on the transmission. I explained to them I had the pan and transmission oil all OEM they couldn't care less. They rather upcharge parts they get discounts for when ordering then tax the customers heavily. Stay away!
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February 2023 by Tim Eleccion
My wife had her BMW work on take for ever and there said two days yeah right more like two weeks also oil spots on carpet there didn't even put papers on carpet scratchs on front hood also front fenders!!!!!! Never again going to this shop!!!!Services: Engine repair
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November 2022 by B King
One of my friend recommend this place, but everything seems 30-50% above market. Just too expensive
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March 2022 by Joey D.
Took my m5 here for some much needed maintenance and they did an excellent job. Very professional shop, Jesse in particular was really helpful in explaining the issues I had going on. A big thank you to European Motor Works !
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November 2021 by GABRIEL VELASCO
Great shop
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July 2021 by Luis Jorge R.
Omg my experience was horrible at this location... so I took my X6 to get it fix and the guy named John was like I can't fix this, he told me that I was gonna pay more to get it fix than what the car is actually worth bottom line he told me to throw my x6 away. So picked up my x6 and dropped it off at the bmw in Monrovia they were able to fix the issue and I only paid $550.0 dollars. Imagine if I would have listen to John I do not even want to think about it so next time get more opinions from different auto shops and also best option is to take your car to the dealer because they actually know their job. That was my experience at this location. Not good at all
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June 2021 by James L.
Top reasons to trust European Motor Works with your business and your beloved Bimmers: 1) This place is a family owned (John and Mondaya) small business and they really make the customer feel like a guest and welcome. Plus, I've also picked up some great health and nutrition tips from chatting with Mondaya. 2) The business is located in a quaint neighborhood with easy street parking and wide streets 3) They offer amenities such as bottled water and DirecTV with comfortable sofas to pass the time. And since EMW is located in a quiet neighborhood, you can always go for a walk around the block. 4) Of course, John was once a Master Tech at New Century before going independent and he is eminently qualified to work on your Bimmer with original factory equipment, just like a dealership. All in all, I always have good experiences when bringing my car in and have been frequenting this establishment since 2012. And John has always charged me a fair price!
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March 2021 by Leonard S.
Been taking my e36 m3 here for years. Good to know I have a trusted mechanic close by.
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March 2021 by Ted Y.
I had to get an oil change and brake fluid flush and I asked a friend where she took her bmw...she's been a longtime customer of EMW and I decided to give it shot. They were easy to talk to on the phone, provided an estimated cost for the work I asked about, and are even on on Saturdays. And the price was better than the dealership as expected & hoped. Other work that they recommended included a small coolant leak and CV boot / gasket replacement. I was shown pictures on a phone of the areas. The estimate for that work was more than I was up for spending that day and I decided to not get that extra work done...mainly because I hadn't seen any coolant dripping. I told them that I hadn't seen any dripping liquid or seen any warning lights / overheated engine. Later on, I remembered that all cars have a coolant reservoir tank that you can check to see if coolant level is going down. So I filled that tank to the line and will be monitoring for a little while to see how much/if the coolant is leaking. The area of improvement would have been if EMW at least topped off the coolant reservoir or suggested that I could monitor the coolant level myself (though I thought of it after the fact). We'll see how it goes.
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October 2020 by Frank Jacobs
Great choice for simple maintenance to complex repairs. Only recommend what is necessary. Reasonably priced.
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October 2020 by Danni X.
I had a great experience with EMW! Great people with great skills. I am very picky, but I truly find them professional and reliable.
