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January 2023 by Sheng L.
Like all reviews in all of their branches. Horribile customer service from the office manager. It really doesn't only apply to this branch, it's really all branches as long as the staff is 50+ old. Doesn't answer the simple question but evolved into something else she wants to interpret what your question is. She walks away without helping instead arguing while my own demeanor was calm and composed. I don't understand why people still bank at East West. American banks all staff chinese speakers already. Alike 99 ranch have always had horrible cashiers services but last couple of years I see them changed up a little bit. East West needs to hire an overall customer service manager to train the staff what retail service is.
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January 2021 by Roberto G.
I was very pleased with the amazing customer service experience when I walked into the East West Bank to see what it would take to start a bank account... The bankers and the tellers were very professional and very positive... They didn't give me any wrong information... So I am still debating if I want to start a new bank account with them or keep my current one I have with a different bank...
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December 2020 by shannon yang
This branch is very good, Stella, April and Henry, they are professional, and they are always willing to help.
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October 2019 by Marian Douglas
Parking is not easy
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May 2019 by 金属生活
(Translated by Google) Consult the mortgage, love the answer, the quality is not bad, it is better to open the door of the security uncle is polite, do not recommend to go here to do loan business. consulting mortgage, love answer, good quality Poor, it is better to be open-door security uncle is polite, it is not recommended to go here to do loan business.
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January 2019 by Asha L.
The staff in this branch is some of the worst I've ever encountered in my life. No respect for customers and extremely rude. I came here for their service and only to be yelled at by the employees. Personally I was outraged by this experience and never going to come back again. HORRIBLE!
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October 2018 by Ceci B.
Worst customer service over the phone, I asked how long it will take for the available money to process since I deposited my check on Friday and one of customer servicer told me, in the most obnoxious tone, something different about withdrawing and what not, I haven't withdrawn anything. It took her about 5 minutes to answer my question, but I was still not satisfied. Please do something about the customer service
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March 2018 by Tim C.
03/26/2018 This used to be a Wells Fargo Bank when it was right next door to Din Tai Fung's second location. I'm guessing Wells Fargo had to leave when Din Tai Fung left this location. This still makes it a convenient location for this ATM after hours. With Jazz Cat next door, I would need cash fast. Hold on, I think they are calling my name. Table is ready, time to eat. I'll just use my Mastercard instead of paying transaction fees at the ATM.
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March 2018 by Elizabeth Y.
Follow up to my first review. The branch manager Ada called me to sincerely apologize and helped me complete my transaction by phone without me having to go back to the branch. I am very grateful. The five stars goes directly to Ada for her excellent customer service skills!
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December 2015 by Timothy Wong
East west bank
