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October 2024 by Adven Moon
“If you take action, there’s a chance of making mistakes, but if you do nothing, you won’t make any mistakes…”
What was mentioned above exactly reflects the work attitude of the employees at this branch.
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May 2024 by Zhan Lin
This bank is the worst.
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December 2023 by Cp Cheung
East West Bank located at 200 E Duarte Rd, Arcadia, CA 91006 is the best bank I have ever been in my last 50 years. Mrs. Stella Wat, the manager, is always friendly, warm, and efficient in helping the customers. Her staff, including the bank tellers, are always polite, efficient, and hard-working. They treat every customer as their friends and family members. The business culture and the social environment built in this bank is always positive, pleasant, joyful, and hospitable. I feel very safe to put all my money and retirement incomes into this bank.
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July 2023 by Lynn H.
This is by far the bank with the WORST, and I mean the WORST customer service ever!!! Absolutely TERRIBLE!! I would give a "0" rating if I could. I came in around 4:45 on 7/21/2023 to make a deposit. There was no one in line. Two windows were closed with a sign saying to wait for the next available window. At one closed window, a supervisor was talking or helping a male teller. At the other closed window was another male teller doing his work(????). They saw me waiting but did not say a word, so I stood there and waited for about 5 minutes. Then.....a third male teller came to the window. I thought he was going to say, "Next." But guess what!!!????? He put the sign to wait for the next available window!!!!!! What the hell!!!!???? Three tellers sitting at three windows with the sign saying to wait for the next available window!!!????? They let the only customer standing there wait as they did their work!??? Are you kidding me!!?? They do not care about customer service!!!! I left without making a deposit and went to the East West Bank on Baldwin Ave. What a difference!! Service was fast, efficient, and friendly. I will be using this bank from now on. Never will I use the East West Bank on E. Duarte Rd. Stay away unless you want to experience the WORST customer service!!!
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September 2022 by Mars
Trash bank, never use it again!
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January 2022 by Tian Li
Terrible place that managers don't even help solving customer problems. Instead, they just walked away and tried to "blame" on their employee. Strongly disagree doing any bank related stuff here.
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January 2022 by A N.
The worst branch ever, the old lady at the counter never want to help and really rude, they should close this branch or hire others more professional people to work here, stay away from this bank guys!
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January 2022 by Tsu-Chia Hsieh
(Translated by Google) Connie Chen has patient and meticulous service, and my wife and I are willing to give 5-star evaluation.(Original)Connie Chen有耐心、細緻的服務，內人和我願意給予5星評價。
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December 2021 by RANDALL JAFFE
Friendly helpful staff
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November 2021 by Ye Shen
Trash bank, never use it again!
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September 2021 by Wong W.
This is a fresh story to tell. I went to this bank last Saturday, it was a tough process, because all of them are basically age 50+, don't know how to use computer, don't know what's critital to make a wire. I filled out the wire form and handed to a banker/teller, she said she wasn't able to recognize the infomation I filled, then she let me filled one more time, and I did it in the couter which next to her. After I finished, she was still unable to recognize some informtion, at least not all. Then she asked serveral times, and re-wirte some of the information that I may not wrote very clearly, then she let me wrote down my initials at the section that she revised. I just believed that this will be fine and will processed on Monday morning, my cut off time is 1PM. On Monday, they called me once, I was too busy to pick up any phone calls, then they called again, I picked up. Here, there's a staff or manager named Evelyn Lam, said she need to re-verify my information because what I wrote is unclear. I was like, holy so the teller kinda revised my information for me and I also filled out the fom twice and all these actions don't help. Lam said she needs to verify my ssn, I was afraid it's a fraud and con, gave her my DL number, then she asked what my mom's last name, then she asked the escrow information which I dont' have it in my hand. I can only asked her to send email which she said she sent at 10am ish, when she was saying that, she was also saying that louder and louder, tried to cover my voice. Oh well, "nice person" I've ever seen. The important part is coming, after we had this bad conversation over the phone, I went to my other bank, and finished a wire in like 10 minutes which is a so much better experience in Eastwest. Then I sent her an email, that said I don't need to do wire now. Then she wired out my funds. Yes she wired out my funds, without completely verification, and she said thank me for verifying which she didn't verify with me completely. So now questions came to me, I used to do wire several times with EW other brenches, no one ever verified and wasn't able to do wire after I finished everything in the bank. If I do the wire in the bank and the bank indeed has such a verification process that Lam had to me. Why can I do the wire so easily the first few times? Are those verifications from Lam necessary? She claimed she didn't receive my cancellation email, so just wired out my funds without fully verification. She also sent me a request to reverse the wire.
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September 2021 by Jimmy H.
Literally the slowest bank I have ever gone to. They must have put all of their slowest employees into a single branch. Literally gives me headache every time I am here watching them work slower than molasses
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August 2021 by Tee W.
I've only been here a handful of times to help run errands for relatives and this place isn't great. A simple task to deposit a check ends up taking 15 minutes. They've changed their guidelines every time I've went. They first required entrance and exit access street side. So, after parking in their lot, you have to walk all the way around to get inside. Why not use the door that's facing the parking lot instead?! Then, they stated only 2 patrons at a time inside while the rest of the line is outside. However, most people don't read the signs and enter anyway.... even though there were 3 people outside (including myself) waiting already. Nobody told them or kicked them out. But, if an employee did tell them, instead of coming out and waiting in line, they helped themselves to a seat (inside) and waited for a turn! Only 2 or 3 clerks are working at the windows while the rest were at their desks. Most of their lights aren't on inside. I guess it's to save energy and prevent a brown or black out in the city... But, they keep the doors closed so there's no air circulation inside. If they had an air conditioner running I couldn't tell. Sometimes, they give me the third degree when I try to deposit a check. Questioning where I got the check from.... I'm putting money in, not trying to take any out. I'm just glad I don't have to come here often....
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February 2021 by Ling C.
Worst bank service in town. I forgot to take pictures since I was so unhappy with their services. Was there on 2/22/2021. I was waiting to go in at the back entrance, but a lady that works there Signal me to walk to the front entrance. I notice that there was just one or two customer inside a empty bank. A male customer was compliant about the wait when no one was inside the bank. Apparently he has been waiting for 20-30 mins. At first I did not say anything. After listening to their conversation, the female workers started to say, if you go to Trader Joe's you would have to wait! That is when I started to compliant as well. You can't compare to Trader Joe's when they have many customers inside the stores, they are limited to how many people that can shop at the same time, and line moves quickly. This bank has NO ONE inside except the bank workers, I think about 5-6 people + 1-2 customers and you are having your clients to wait outside???? When I started to say, even Bank of America don't have everyone wait outside, some are inside waiting. She replied, you should bank with other banks!!! I said, I am not your account customer but my clients are. I have to make a deposit or I won't be here! She replied, thanks to your clients! Very rudely response! When she finally let me in, only one person at the teller. And only one teller is working. Finally, this rude female worker, I think she is the manager or some thing like that, told the counter teller to open up so I can be helped. During that time, she also stated that is the Government that is telling them what to do. I replied, you guys are understanding the wrong information, Bank of America has the same size floor plan, with more workers, still is letting people inside their bank. Not that I am favoring BOA. I told her maybe East West Bank can learn something with other banks to operate properly during Covid like other banks. I went to East West Bank to make a deposit, came out thinking why do my client open up account with this bank? Very, very rude people!!! Remind myself again why I closed my account with East West Bank because of their unprofessional services!
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February 2021 by TingTing Y.
Very unprofessional service they provide.They created So many wired rules this year.Only 2 customers are allow to get in the branch but why they kept 7 employees to work inside the building?
