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November 2023 by Janelle A.
I like coming here for my vaccines. It's quick, friendly, and clean. I'm usually late lol and I'm seen within 5 minutes of arrival
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October 2023 by Phoebe H.
10/24/23, 6:50pm.I was here with my daughter trying to take a passport photo. Male staff, who was nice, told us to go to the passport line, and we did. After awhile, it was our turn. Lady with short, blond hair, didnt even bother to talk to us. I told her why we are here after she was done with the previous customer, and she told me rudely that she clocked out and we will have to wait for 30 minutes. She was mad at us like we were in her way on taking her break. I dont mind going to another CVS if she told us shes taking a break soon. Everyone is busy in their lives, so please learn how to treat the others nicely.
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September 2023 by Foodie F.
This CVS is managed so very poorly. The volume of garbage in the parking lot is terrible. There was an abandoned car for three years in the back of the parking lot. There is also an abandoned semi truck for two years that burned to a crisp yesterday. There is an RV with occupants, a couple living in a white BMW SUV, a mini van of homeless and a couple of homeless people that poop and pee in the bushes not to mention leave tons of garbage everywhere. Wake up CVS, you're an eye sore to the neighborhood. DO SOMETHING.
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August 2023 by Thomas Schofield
That location used to be Active West Santa Anita Lanes Bowling Center.
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July 2023 by Michael Nakamura
Friendly professional staff who are very caring. The treat you like friendly neighbors who truly care about you.
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June 2023 by Google user
Friendly professional staff who are very caring. The treat you like friendly neighbors who truly care about you.
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June 2023 by Hellokittynme ..
Service at CVS pharmacies are often times basic. You wait, you get your meds and you're out. Today I noticed new things in place...- a text message as Im leaving my doctors office requesting to know if I need my meds immediately (I missed the message but I suspect if I would have replied they would have immediately started my prescription)- when I arrived and requested my meds, gentleman let me know it would be 10-15 minutes (turned out it was more like 5-10 minutes)- I felt they had a good system in place to get patients in and out quickly which is all you want when you're not feeling well- sensed a professional get things done attitude from the pharm tech/guy running registerThanks to the May 31, 2023, 7pm crew!
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March 2023 by Eugene Limmen
CVS Pharmacy Technician woman was very rude, meant, disrespectful, showing customers an attitude, and providing the worse customer service. She needed to be trained how to provide good customer service and how to be professional. This office was located in 188 Las Tunas Drive. Arcadia, California. Hopefully, CVS Human Resources should do something about this. Her attitude and bad service will definitely affect and ruin company's reputation. That woman pharmacy technician should be fired. All Customers need to be served with professional and efficient.
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March 2023 by David Chang
Excellent experience!!!
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February 2023 by Topher C.
They don't have some things because of shortages/stockpiling, but they have Linda at the front (I hope I recall correctly). She is tremendously helpful and always cheering up my day with a good ol' fashion conversation. Be it small talk or actual chatting and sharing our human experience, she makes this area feel like home.
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February 2023 by John T.
I just noticed so I've edited my review to add this at the top:. Looking at the pharmacy ratings before 2022, it was pretty good, but since 2022 most of the reviews are 1 store and all mention it use to be good but horrible management since 2022. Look for yourself and read my review. This review is for this pharmacy and my experiences since 2022. Prior to 2022 when the pharmacy was managed by other, previous Rx Managers my experiences were very good for at least 15 years. In 2022 a new Pharmacy Mgr. and either by coincidence or a change in company policy, getting my usual monthly Rx's refilled on-time is nearly impossible, no matter how much advance time I give them or what they have asked me or my Dr. to provide them with. For the last 12 months, every month I would drop off the original Dr. script, from the same Dr., for the same two medications, with same strength and quantity. My Dr. also wrote the diagnosis code on the script as the pharmacy requested. Over half were given over than 7 days in advance of pickup. All 24 were given a minimum of 48 hours before I needed them. For 3 medications after waiting over 5 days and still not ready I received less than monthly quantity supply and paid. Since I've been dropping off the same prescription, by same Dr., for same 2 medications, strength and quantity each month, and provided with before I needed to get ready, and since they are for a chronic condition, the previous Managers would have both in-stock and ready for pickup as they promised. Coincidence or not, after the current Pharmacy Mgr took over last year, in 2022, the pharmacy is out of stock more than half the time, some times even after 10 days the prescription is not ready, And I've had to pickup less than the monthly quantity because it was critical for me to be without my medicine and still not ready after waiting 5 days.Prior to this new Mgr, I would drop off the script in advance and they would have my medicine ready many times the same day because they knew it was hard for me to walk. Now, when I drop off the same script for each month, it's almost always out of stock, and after 3 weekdays in advance of waiting only half the time. 3 of the last 12 months I even had to accept less than a month supply because it still wasn't ready after 5 or more days and I had to ration my medicine.Yesterday, again after waiting for a few days and promised to be ready I went to the store and the lady told me it wasn't in stock. I told her I've been coming here for over 15 years, with the same prescription from the same doctor, and I've been dropping off days before I needed it and still it seems the chance it's ready as promised is like flipping a quarter. She said it's due to the distributor, and said I should go to a Walgreens or Walmart because all CVS locations rely on the same distributor. You would think that CVS would be using a distributor that's reliable, and I think there're only 3 national distributors that all pharmacies order from, I don't think it's a distributor problem.The Pharmacy Mgr is responsible for inventory and ordering. In the past, for 15 years and several different Pharmacy Managers, they managed to have everything in-stock when I would drop off the script. It wasn't by magic - it was because they were good about having it ordered and in-stock and ready for me to pickup. And everyone that worked in the pharmacy from the top to bottom was great, friendly and helpful. Now, it's rarely if ever in-stock and ready as promised and nobody offers to help me. The common response is it's out of stock. And when they tell me it will be back in stock and ready, and I come to pickup, they don't say they're sorry, just that it's out of stock.Except for Jason, one of the pharmacists that has been there for a while and cares about people, it seems even his hands are tied, but at least he doesn't try to excuse it on the distributor, he apologizes, and leaves it at that.The new manager either doesn't care a
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February 2023 by Nashaat E.
Fast RX follow up, courtesy service. Professional service with understanding. Easy to park or go through.
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February 2023 by Elaine L.
Don't ever send UPS packages to be picked up from this CVS.I received an email the package was ready to be picked up and when I went they told me it must still be on the truck and to come back tomorrow after 12pm by an older Asian female associate. First of all she didn't even check and she just went off my name and said they didn't have it. But okay sure it's late so I gave her the benefit of doubt.I went back the next day, this same woman told me the exact same thing. Without really making an effort to check again mind you, and going off my name. That it's still on the truck and to come back the next day at 12pm. By this point I'm pretty annoyed.I called UPS who told me that the package was definitely there and to give CVS my tracking number and have them look for it as supposedly the name on the package would be the CVS store where it was shipped to the access point (this is ALSO wrong info from UPS btw). I'm fuming by this point because of this nonsense with CVS and dealing with UPS's trash automated phone system.I go back in and tell them UPS told me it's here and they need to look for it. I was asked for my name again and even the address they said the pick up point would be (as if I hadn't made sure first) and she FINALLY takes the tracking number down and sends another associate to go look for it and he actually goes elsewhere than behind the counter to go look for it after asking for my name YET again even though I had given the tracking number already AND who the sender is ("You have a name don't you?" He rudely asked me) when I told them UPS informed me that my name isn't on the package.And I'm not surprised at all that he finds my package WITH MY NAME ON IT. I'm given some lame excuse again by this lady and this guy too about packages being stuck on the truck or it's because the driver dropped it off where the packages don't usually go and some half*ssed apology. As if that's supposed to be my problem. I wasted another trip to CVS when I really should have been given the package the first time. And they were willing to let me waste ANOTHER trip chasing down this package. The people who work here are incompetent and really put in the bare minimum and no effort to help their customers. They think it's okay to inconvenience people and have them make multiple trips off of inaccurate information until the package probably had to be sent back or not even! Because they never would have "found it" if I hadn't asked them to actually do their job!
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November 2022 by Diane W.
This store is horrible. The pharmacy never has medication in stock. They don't notify you either. I don't even have unusual medicine. I don't know how they function. This used to me a decent pharmacy but it's so bad now. CVS is a horrible company. Too bad there aren't many pharmacy options here anymore. The staff is fine but the business is just business. They don't care about their customers.
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December 2018 by Carmen B.
I ordered my Christmas cards and it said that my cards were ready for pick up on the app. I came to the store to pick them up and of course they didn't have them. I waited 4 days to pick them up. I had my purchase number, the lady looked it up and couldn't find it. She kept questioning me if I was certain it was that store. I showed her my phone with all the info and nothing. I get that there could have been an error, but it happened last Christmas too. I don't know why I went there again this year. She told me to resend the order but my discount promotion doesn't apply anymore so I have to pay full price. Insane. Then she started ringing up for my purchases and asked if I needed a bag, i hesitated but then said no thanks and she literally had already scanned the 10 cent bag and said,"oh I already scanned. Just keep" at this point I was so bothered and just wanted to leave this CVS and looked at her and just paid and left. So disappointed with this CVS.