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July 2023 by Jessie Chung
Great customers service.. Lily is the best banker
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July 2023 by Brenda H.
I have been helped by Lily Wang and she is great. She is always willing to help and is very patient and kind. She has helped me with opening an account and my other banking needs. She is always willing to help in whatever way she can. I really trust Lily! I recommend her if you bank with Citi or are looking for a new bank. She speaks English and Mandarin.
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December 2022 by Sion Kim
Really bad experience and service.
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December 2022 by Felix G.
They can not do a name change when I walk in with the reason as too busy. We have a pending check to deposit.
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December 2022 by Joanna Lee
Above and beyond~
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August 2022 by Seli W.
Beware Investment Advisors at Citi. Last Dec 2021, citi branch setup my mom to get investment advise. Advisor Anna persuade my mom to invest all her svgs into a Franklin municipal bond fund. Less than 1 mos, the fund dropped over $5k, and by 5th mos, it dropped $16k more than 11%. Noted my mom is 81 yrs old, do not speak English, and has NO grammar school, not any investment background. I filed a compliant to Citi investigation team. What it came back was she was in suitable investment because her tolerance level is "moderate", and investment knowledge is "moderate". How on earth does a 81 yrs old widow evaluated as "moderate" risk + experienced investor? Then I find out the decision of "suitable fit" was based on "new acct form" she signed. Anna asked my mom signed an open account form (in English), computer-typed by her, ck box "moderate" investment exp, and moderate risk. So my mom never knew what she signed, but was told in chinese that it was an open account form.I was present, and I did asked "shouldn't we wait until next year because Fed is increasing rate, and wouldn't this bond fund goes down?" Anna replied, she followed this fund over 20yrs, and it is very safe and will go back up eventually if it goes down one year. So far, my mom has lost $16,000 over 11% in this fund within 6 mos. And I later find out citi advisors receives commission from clients and being year-end, advisors must be desperate to meet quotas. Also, Please be aware there is no such thing as "Compliant dept" because there is no person's name who email you nor contact phone no. (Only they can talk justify they're right, but you can never talk to anyone! ) When you call and file a compliant, they take your compliant and after 1-mo reply your email with some ridiculous excuses that your investment is right fit, it is just your bad luck investing on the market. BE AWARE OF THE AGENT, "ANNA L"She service Arcadia, Irvine, SG valley. I had to trace her 3 branches to find her#.
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July 2022 by Jeff Troeung
I’ve been coming to this branch and have always received excellent customer service. The employees here are fluent in both English and Chinese. I had a banker named Lily help me with an international wire transfer and she was very patient and professional throughout the whole process. Would recommend to anyone.
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April 2022 by Tracy F.
Bank is only interested in taking your money, no service afterwards.
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February 2021 by Ruyin Sun
Citibank deposits to earn bonuses is purely a scam. The staff deliberately didn't tell you how to qualify. You are not a staff member of the bank. You cannot know their work or tools very well, but they will not explain to you. You are full of joy thinking that you will get a bonus, but they will tell you that you are deposits the money in the wrong way, so you will not get the bonus. So you have to be careful and careful.
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February 2020 by Dolly L.
I have not been to this branch for awhile, but I went with my sister since the other branch I go to was pretty busy one Saturday last year, as I needed to make some transaction before the end of the year - I was really impressed with the customer service and knowledge that Jerry N. provided. Subsequently, when I had other issues I needed to address, Jerry was always very helpful and willing to help. I have requested his help a few more times thereafter and he gave us excellent customer service each time. I hope he does not change.
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October 2019 by Perisu O.
Banker Jerry N. did a wonderful job today. He was very patient and clear at explaining and resolving an account issue due to complicated Citibank changes in legal policies. However, the bank tellers are whole different story. Apparently, they're exactly what previous Yelp reviewers claim: cold, unsympathetic, and useless employees. Just ask for a supervisor and file a complaint with corporate. This will indefinitely get the branch management to react because too many complaints and lost of customers will result in his/her dismissal or another promotion due to their incompetent underlings. Loyal customers deserve good service and be able to bank with ease and not be intimidated. Citibank needs to keep in mind customers aren't prisoners to your corporate greed. We can BURY you guys by WITHDRAWING our money and going ELSEWHERE!
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October 2019 by Abraham S.
Absolutely useless. Couldn't do anything I asked for regarding my account. Told me to call the Citi customer service which also could not do anything for my account. Also treated me condescendingly. Terrible experience overall and I refuse to use Citibank from here on (service with the entire bank has been awful).
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May 2019 by Sony H.
I was there to exchange large bills and to my surprise, this teller Justin Yeh asked me for a debit card. He just made an eye contact and waved his hand telling me he was available. Guess 10am was too early for him (or maybe he forgot his coffee, LOL). What is wrong with younger generation in America now? #notfriendly #nomanner #smileface
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March 2019 by Adarsh J
They denied to open a checking account saying name on my Drivers license is long and won't fit in their name field of application form. I asked for written response, they told that they will get back to me after checking with their back office but never responded.
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March 2019 by Alexander Gabriel
Over the course of five years (oldest, bad review), they were unable to improve their customer service. Word of advice: Take your money some place else.
