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December 2023 by Online User112
Connie's service is professional and very helpful.
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November 2023 by Mary Ann L.
Fabulous service. Very friendly people! Always willing to help and I can't believe they remember my name
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May 2023 by Ali Doudar
Possibly the best Citi branch to bank at. Seriously. Go to the other branches and you'll know why.
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February 2023 by Carlos Cervantes
Edward Tang is a wonderful banker who gave me insights for my investment. Thank you Edward!
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November 2021 by xiang l.
The manager named Johanes Hermanto is very rude and disrespectful!!!! My account closed by citi bank half year ago, I haven't received my check due to they made mistake of my address zip code, I called citi bank customer service for hundreds of time, eventually the representative asked my to go to nearby branch, and the branch would help me issue my check. When I went to this branch, first of all, the manager didn't even want to talk to the on phone rep. Then I give him my id, and statement, he looked up on his computer and talked in public loudly "her account is closed by fraud " wtf!!! He didn't even know what's really happened. Since there were few big transactions on my accounts. Citi banks closed my account without asking questions. They just want to minimize risks, everyone knows it. Also my account was cleared by citi bank back office long time ago, he just doesn't have access to these info. I even told him the on call rep will verify his employee id first,then explain the situation. He didn't care, I think because I am not a new customer. How a branch manager can say it in public on his own guessing!!! It's so freaking disrespectful. How this kind of person can be a branch manager!!!! Such a bad person.
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September 2021 by Tee H.
I just had the best experience with a notary at this branch. He's also the branch VP, Johanes. He was friendly and fast and made sure my paperwork was accurate. It took him 10 mins to do what Bank of America couldn't do over a month and three failed appointments. I will definitely be opening a business account with them.
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April 2021 by Sarah Hayden
I have been surprised how difficult it has been to find a bank branch that has a professional, informed, helpful, friendly staff, but I finally found one. The team at Citibank Arcadia on 1st Avenue is top notch! John and Hailey truly get customer service.
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June 2020 by Janet H.
Today I went in and they don't sanitize the counters and pin machine. I was disgusted it was my first time and last. I ask if they were going to wipe it down and the cashier handed me a wipe so unprofessional if I can give a zero I will ..
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August 2019 by Brian Jones
Only has one atm that never works for cash deposit, Especially at night. So instead of going to a bank I live close too, I have to travel further then needed.
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April 2019 by Johanes H.
The best bank with the best service and promotions in town. Like everyone attitude and always happy to see the client. Maggie, Hailey, Lea and Julia has the best smile and ready to help while you are there. Tony has tons of knowledge and cheerful and Connie always help with everything I need.
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February 2019 by Abdullah Al-Zahrani
This branch has the best banker I have ever deal with. Her name is Connie. The branch should be proud to have Connie as part of its team. She is definitely a plus for the team.
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July 2018 by Neil Jackson
Long lines and only few open windows. Also I still can't find if you can deposit checks online in their app
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April 2018 by Carrie C.
Tony Wang is the branch associate who is informative of the current bank products and professional. Lea is cashier who is friendly. Thank you
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April 2017 by Nicholas G.
Don't bothering trying to make a deposit using their ATMs on Saturday. Second branch I tried. Fail. They should probably increase the capacity of the ATM to accept more checks
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April 2017 by Kevin S.
Is Citibank going out of business? They only have one teller when it opened. I've been waiting for more than 15 minutes even though I came before it opened. I am considering closing accounts with Citi. Bye