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December 2023 by Lisa L.
I can't say enough good words about Schwab. Their banking and investing products are smart and easy to use and their customer service is impeccable. This office has challenging parking, so give yourself a few extra minutes when you visit.
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September 2023 by Timothy J.
Chris was incredibly helpful. He went above and beyond and was happy to help me with my questions.
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August 2023 by Ernesto B.
Not a fan of this office. Walked in to rectify an account issue because I was in the neighborhood. I've been a Schwab client for years. Was treated like I didn't look the part of the typical clientele. I expect service like you treated other clients who were present...
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July 2023 by Brenda H.
Customer service is really good here. There was an asian man who helped us who works in the front and he was patient and genuinely trying to assist us. They also have great perks for clients better than other bank institutions.
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March 2023 by Irene I.
I would like to take this opportunity to express my heartfelt thanks to Mr. Andy Chang for the excellent service in my recent banking experience.I have working with Charles Schwab for many years and numerous other banks. Mr. Chang takes the time to explain any questions I may have and goes above and beyond to find the solution for me with professionalism and respect. The passion Mr. Chang has for his job reflects in the way he treats his customers and I am very lucky to have had Mr. Andy Chang's service. You are truly an asset for any corporation and I cannot thank you enough for the time and dedication you spent in making my banking with Charles Schwab such a great experience.
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February 2023 by Anne L.
Charles Schwab (Arcadia Branch) - its customer service is top notch. Andrew Chen is very polite and answers all my questions timely. He calls back right away and follow through. I am glad I make the decision to transfer my IRA to Schwab! Good deal.
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July 2021 by Diane Shear
Very good
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July 2021 by Sharon A.
This branch is time after time the reigning champion of bad customer service, unprofessionalism, and staff who do not speak English, yet give you an attitude for them saying the wrong terms in English. I hope someone from corporate reads this. So many times I've been here both the receptionist had a bad attitude and same as the manager. When you don't know things about your account and want help the receptionist and manager laughs in a degrading way. I have never been to a more unprofessional bank that seems more like a mean kids high school in Asia. If it's just one employee and one time only I would rule it off as a solo incident, but this has happened every time I came in. Moving my money somewhere else.
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June 2021 by Levida Sims
Great directions always treated well at Schwab.
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March 2021 by Nati Levinson
Very unprofessional service
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February 2021 by Abundance I.
Tried to schedule an appointment by calling the number they posted on the door as they are closed due to Covid 19. My call was transferred to their customer service and they said someone will call me to schedule an appointment within 48 business hours. No one ever called. I have tried for more than two weeks but still no one called.
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March 2020 by NYO_NYO SUPRA
professional and with a lot of knowledge give good sound advice
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August 2019 by Kaye Ogita
Great service!
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October 2018 by T C
I opened an investment account today at the Arcadia branch. The process was very easy and Miss Hannath Zhao provided excellent customer services. The $100 referral bonus was a pleasant surprise! A 5 star experience overall.
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September 2018 by Dvora M.
Very courteous and helpful staff. Ample parking. Told them what I needed and completed my transaction within 4 minutes. Very happy.
