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November 2023 by Vanessa Dokko
They gave me a hard time with my dad's accounts after he passed away. It took calling in a favor from a family friend to finally contact someone in management who could help me close things out. The whole matter was very simple to fix but it was getting someone capable to help me that was the hardest part. I'm grateful accounts are closed and there will definitely never be accounts opened there again. Check out CTBC instead! They're great!
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March 2023 by Ken Kuang
I have been banking with this Cathay Bank branch (formerly Far East National Bank) since December 2008. The branch team consistently provided 5 Star services. For all my international business transactions, Cathay Bank is my first and only choice. Thank you!
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March 2023 by Cam Thieu
New account rep named Michael Ng is very patience and coutesy to assit my mother in law opened her new checking account. Very friendly and detailed oriented staff.
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December 2022 by Vanessa D.
They gave me a hard time with my dad's accounts after he passed away. It took calling in a favor from a family friend to get to talk to someone in management who could help me close things out. The whole matter ended up being a very simple fix, but it was getting someone capable to help me that was the hard part. I'm hoping to never have to deal with them again. CTBC is a much better option.
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December 2022 by Keith H.
After HSBC transferred my account to Cathay Bank, I was anxious about how I would find my new banking experience. While I had heard about the bank before, I had never entered one or used their services. However, my initial experience with this branch was positive. I had a question about buying foreign currency, and the staff members who helped me were helpful in answering my questions. I was also able to get account information, and using the bank ATM with my new card was a breeze. I would definitely visit this branch again if I needed any in-person help.
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February 2022 by Anne L.
This branch of Cathay Bank is very blessed to have Mr. King Wong working for them..... he is kind, helpful, detail oriented. I and my hubby always ask for him to help us with our banking business! Thank you Mr. Wong....I hope your boss knows that he/ she has a top notch employee like you working for this bank! They should know by now after reading this post!
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September 2017 by Mikka M.
Had to use their ATM this morning at around 10AM. My friend went inside afterwards to get change of a 20.00, not a soul was in line, and the lady told her that she couldn't help her since she wasn't a customer...she didn't even ask if she was a customer, just turned her nose to the air and walked away. So I got upset, took the receipt and 20 bill from my friend and walked into the bank. The teller asked if she could help me, I asked for 2 tens for a 20 and she said, "we don't give change here, we are only a bank." I showed her my receipt and stated that I did business with them and was also charged their fee for not being a member of their bank...and she just repeated herself and walked away...a bank that doesn't break 20's? Are they that poor? This was the worse customer service ever and they lie badly. I'm Eurasian but look white and believe that I was discriminated upon. My friend is as white as can be too. So YEP! Bad Attitudes and hell no I will never open an account at a place that could never give you the denomination you may need.
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October 2015 by Connie F.
I have been banking with Far East national bank for many years . Recently I found that I have couple unauthorized transactions in my account so I informed them immediately They helped me to open a new checking account and put a special code on my current account right away. Also they prepared a affidavit form for me to sign. Two days later they helped me to claim all the money back. All their employees are very professional and efficiently. I want to thank you all of them.
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August 2015 by Ritchey L.
I went into this branch to deposit cash into my parents account. They wanted me to fill out a form with my social security number, driver licence number, employment, and address. I told them I live at the same address and I don't understand why they needed this sensitive information. They told me it is company policy. I asked to see this policy and they did not have it. I don't have this problem at the other branches or any other bank. I am giving you money, you have a problem with that? It is not checks and I am not taking any money. I am giving you money!! Take it!
