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February 2024 by 陳汪鴻
Excellent service
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December 2023 by 北国风光（北国风光）
The front desk is pretty good, the Chinese guy at the counter has a cocky look, and he chats with acquaintances about her dog for a long time during working hours, and he looks very impatient when asking questions, what a stupid thing!
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November 2023 by Kenny Liu
The service is still good, the front desk service is good, and the business account manager is also very good~! Fluent in Chinese and English!
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October 2023 by Missy Queen Bèè
Linda Lao is great to work with! She helped me with over draft fee and other issues I was facing!Thank you Linda, you are amazing!PS: Linda is the manager of this branch and I highly suggest you go to her before anyone else!!
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September 2023 by general office
If BOA headquarter can see the reviews of this center, you need to think about firing the branch office manager. tons of 1 star review.As a 20 years business account holder, I had never gotten good service in this office. Rude employees, the customer service always try to push client to other office even other bank.I arrived at 4:30pm, the lady claimed: we don't accept customer since we will close at 5.Good thing is tthe Citibank is next to it. they helped me opening new business account immediately.
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August 2023 by Tina W.
Be honest This place used to have more tellers , I rarely come here only if I need to. The line takes me about 30-40 minute to get a cashier check . And only 2?!2?! Tellers? Seriously?! Where is store manage? Can he / she monitor how long the line is ?
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July 2023 by 李方鑫
I don't know why I put my own money in the bank and the bank won't withdraw it for me. Can I think that I am discriminated against because I am Chinese?
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July 2023 by Joe W.
For some reason that branch on Santa Anita is always closed. And I found this Baldwin branch has longer banking hour. I went to this branch to take care our HOA account and Mr Duan (looks like a manager) was there to assist. He is very attentive and courteous, not just answered all my questions but also able to helped me out solved our account issues. Will always come to this branch from now on
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May 2023 by laura c.
So slow! They have greeters in front, but only 2 tellers at work. So slow. Such a big bank has so many office workers in the office, but no one to support tellers position. Never in my life want to deal with this bank
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September 2022 by Laura H.
My mom recently passed and I've gotten nothing but a run around with her bank. I called. I help. I went to the Duarte location and they not only didn't help but were rude. I tried Pasadena location and they were of some help but they didn't have a notary. I then made an appointment at this location and the woman was fabulous! She helped with the paperwork, opened and account and notarized the proper forms to transfer funds from my mom's account to me. I wish I could recall her name but she was great!
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August 2022 by Michelle Y.
This rating does not reflect the bank itself. It is a clean and remodeled location. A bit on the smaller side with 2 tellers available when I visited on a weekday around 4pm. Had no issue inside, was greeted on the way in and had pleasant interactions with their staff.The poor rating is for what transpired after I left the bank. It is located on a busy intersection off Duarte and Baldwin. The parking behind is in a long, connected alleyway where many other financial institutions are and share (Citibank, East West, and Wells Fargo I believe are all located in this area).My vehicle was parked about 50yards away. The closest parking spots are reserved for handicap, so I parked slightly north of the bank. An extra 15 second walk.Upon getting to my car, 2 young, black men got out of the car parked next to me, said "Excuse me" and started coming at me. Out of fear, I ran and started yelling and they began reaching for my bag. I let them have it, then got back in their car and drove off.It was definitely the wrong place, wrong time. My disappointment at Bofa is the lack of a security guard, which most banks offer. I was told they didn't have a security guard for over a year. Mind you, there are ATMs right outside the bank!Their security camera also does not cover further than a certain scope so it was highly unlikely they had the footage on camera.I watch these robberies target Asian women and elderly daily on my IG feed, and when I least expected it, became a victim and statistic.Please beware of your surroundings! If you are targeted, the odds are against you. Be vigilant and try not to go to the bank alone if possible. Don't carry a lot of money, and try to go in the mornings!It's the wild, wild west out there... be safe everyone!
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July 2022 by Kudi Ru
My money was stolen from the ATM without someone having my card at this location… this location address was provided on my statement
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June 2022 by cynthia s.
Linda was outstanding in providing customer service. What took 12 days to resolve by the BofA in Hastings Ranch (and it was incomplete so I had to go to another bank) it took Linda less than 1 hour. I stopped by around 12noon and it was not crowded and Linda was helping everyone that came in with a question. I will be coming to this branch for now on.
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June 2022 by Jason CHEN
5 windows only one teller, at the busy time of the day, line are all the way outside the bank, waiting for almost a hour… why this location still open if their no body willing to working at the windows
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June 2022 by Joseph S.
I went in to the Arcadia branch at Baldwin Ave and the line was ridiculous. I mentioned to a line monitor that I need to find another bank. His response was "Good Idea". So I did.....
