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July 2024 by Clarissa Gaeta
I’ve been here twice and during my second shopping trip, I was helped out by Miriam, who was just a gem! she was incredibly kind and helpful especially when it came to wrapping. 10/10.
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July 2024 by Infinity Page
? THANK YOU ❗ MISS BECCA, FOR YOUR FUN, POSITIVE ENERGY IN ASSISTING ME THE WEEK OF JUNE 9TH WITH MY PURCHASE.❤️
QUALITY SERVICE THAT MAKES YOU WANT TO RETURN...?
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February 2024 by SL SL
In the age of a quick text message or private (?) DM, here you will find a lost art. A hallmark of forgotten ways to celebrate. Give the special person in your life a card.Not only are cards sold in the store, holiday trinkets are also available along with small toys and stuffed animals - my favorite, Snoopy is found here.
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January 2024 by Laura Hernandez
I was looking at the ceramic figurine displays with my sister and one of the workers told us “be careful, they are fragile.” As if we aren’t aware that they are fragile and we are full grown adults.
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January 2024 by HHH Fdz
Tomas and staff were extremely helpful
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January 2024 by Sean Regret
Store very clean and organized. Great customer service. Staff is very friendly and engaging
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October 2023 by Ron L.
Miriam the store manager is awesome. She truly cares about her customers.She's hired great people who follown her lead with great service.
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September 2023 by Sunny S.
Based on my recent experience, I cannot recommend visiting this particular Hallmark store. I unfortunately had a highly disappointing experience with the manager, Miriam. Despite the reviews I had seen on new management I decided to give this Hallmark a chance since it is a lot closer to me than Hallmark in Montebello. As someone who has always enjoyed browsing Hallmark for unique gifts and greeting cards, this encounter left me deeply dissatisfied.When I approached the counter to inquire about a specific item, I was met with a dismissive attitude from the manager, Miriam. She seemed disinterested in my inquiry and told her team member to keep an eye on me within earshot of other guests which was highly embarrassing for me. Note to the store owner: Miriam, the manager on duty was talking to another team member about presentations and she was expressing her frustration with the events coming up, I understand pressure from upper management but that talk should be kept in the back meeting room rather than in the store front. Also asking team members to keep an eye on customers instead of offering assistance is completely unacceptable. The lack of customer service, unprofessionalism, and apathy displayed by the staff were completely unacceptable and tarnished my perception of the brand, or this location at the least.
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September 2023 by Cindy A.
I was at this location and was amazed on the service Miriam provided . As soon as I walked in I was greeted with a big smile and positive attitude. Miriam explained everything to me and took the time to help me .The atmosphere was great . I will be returning to this location thanks to Miriam's help . I'm glad there is still great help and people that take pride in their jobs .
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September 2023 by kathy fay echauri
Thank you Tomas for taking your time and helping me. You are ausome. Thanks for introducing me to the website and monthly crown rewards.
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August 2023 by Samantha G.
I went in on my lunch hour and two associates could not be bothered to help me. Both of them were speaking Spanish. I looked at her name tag and couldn't believe that was the store manager I wasn't able to catch her name, but I believe Maggy with tattoos on her arms and she gave me the biggest attitude because I asked to be rung up. Horrible customer service. NEVER COMING TO THIS LOCATION AGAIN!!
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August 2023 by Damian R.
I will never ever return to this store the lady named Miriam was a terrible terrible help she acted like she didn't care about my needs! I would ask for help to look for something and was given attitude right off the bat! She was very short answering and seemed to be in a rush to not help me and to basically shoo me away. I really hope she gets disciplined and or fired she should know how to provide customer service being the store manager what a joke. I would ask simple questions about products and or the rewards program and it's like she didn't know a thing about it. Terrible product knowledge. Idk how this lady is running a store but yet doesn't know jack about products they are selling I didn't sign up for rewards because of her. Get rid of her......
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July 2023 by Rae A.
This a true story I moved to Santa Clarita last year and even though they have two Hallmark Stores You will never get better service then Amy's Hallmark I have been coming here forever and even though I moved 45 minutes I can't leave my Hallmark staff here in Arcadia Miriam the Manager was so helpful and polite , Jaci another employee remember'd me from previous visits and Maggie was the best enrolling me in the ROC program!!! They make a great team really happy friendly women !! Go see for yourself Great selection and it's a feel good store !!
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June 2023 by Becky L.
This was such a local gem inside 'The Shops at Santa Anita,' Arcadia, CA. I stumbled across this Hallmark Shop was because I had today off so decided to check out some of the local gems we have here. I wasn't going to sign up for Rewards' system at first but decided to because the cashier i came across was very inviting, friendly and helpful. It was a week day I stopped by, so the store had some traffic but wasn't crazy busy. I roamed about the following sections: 'Snoopy,' 'Winnie-the-Pooh,' and 'Star Wars,' well of course but who doesn't love George Lucas' Star Wars.' Amy's Hallmark Shop in Arcadia Carries a little something for everyone I'm sure. From the 'Star Wars,' section, they sell lots of R2D2 merch, some Yoda merch but didn't see anything from the Darth Vader character. Years ago, I had camped out watching 1 of the Star Wars' movies with some college friends but now I can't recall which sequel it was. However, today's visit was spent mostly browsing the 'Snoopy,' and 'Friends' TV Show,' sections. I ended up buying a 'Friends' TV Show,' soft baking mold which is really gonna be used for making more Organic soap bars later instead of baking.
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June 2023 by Juan Diaz
It's a niche store. If you like writing or fun gift ideas that bookworms might love this is the place to go. It has a few other fun items from star wars toys & plushies of all variations etc. With a wide selection of gift cards, I was able to get a card for the upcoming father's day. As stated before it's more of a niche store in my opinion & I'm not a huge fan of what they carry but I do see the value others may enjoy from a location such as this one.
