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February 2024 by james h.
Is it me or is it just a Monday? The moment I walked in the receptionist was not very nice. When I got shuffled to the back for an insurance rep, he was very short with me. I can feel he thought I was wasting his time. All I wanted was to take a car off the policy and don't want to pay for the days I don't have it until I get a new car. He said I can't do that until I get the new car and I will be prorated (I hope so). I know it may be only a few bucks saved, but it's still money. Next time I'll call for the rep I open my insurance with at this office. He was much more patient.
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December 2023 by Old Juice
Just have been discrimination by a claims adjuster for being American this is what you get when your focus is on diversity and inclusion over customer service
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November 2023 by Matthew Harvey
Avoid the travel agency like the plague. They systematically tried to rip off me and my family with hotel pricing under the guise that they "don't make money off the travel service." I'm sure they do through their more expensive "vendors." Do yourself a favor if you're even slightly decent at using the internet: book hotels yourself - something our travel agent tried to discourage me from doing (I suspect because they know you can save money by doing so)! They tried to charge my family upward of $100 PER NIGHT more than the same exact hotel charged going directly through them. I believe they are untrustworthy and will purposefully not find you the best rate simply because they don't care about you, your family, or your vacation; just like every insurance company, they only care about making money.
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November 2023 by Camille Rios
I was literally in the building for 6 minutes. I had no appointment, I walked in, told them I needed to renew my car registration, they told me to wait in a short line, called me right away and processed everything quickly. I highly recommend to renew your tags here. There is a 3% charge when paying with a cars though.
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November 2023 by Lynda B.
Service here was exceptional. Everyone of your employees was courteous. However, I am writing this to inform management of a toxic musty smell in the building . There's a leak or damage that needs fixing the carpet had a rancid ,musty, scent and it overwhelmed my senses .Making it extremely uncomfortable to be inside the office for a long period of time. I do hope someone tends to this problem.
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October 2023 by Laura H.
Probably the worst Triple A around. It's so sad because their decline in professionalism & customer service has definitely declined in the past few years. It used to be an A+ association but now it's an F place. Been a member for over 13 years and they canceled my policy, had to reinstate and made me open a new policy, which is bonkers. No loyalty. I had an encounter with a male insurance agent and he rushed me out of his office in less than 3 minutes because he had a "more important client." Sir, what? This place has mediocre workers. Not only that but they gossip about their clients EVEN when you are the client sitting in the chair. I don't think I'll ever come back here.
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October 2023 by Hector Diaz
Horrible service called for a tow on hold for two hours and never got an answer ?.. such a wast of money ?
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October 2023 by Gina Thomas Ferriere (Famille Ferrière)
Good Teaching, But Unyielding on Last-Minute Delays. We engaged AAA in Arcadia for driving lessons for our son and were generally satisfied with the instruction provided. However, our experience during the last lesson was disheartening. Despite arriving just a tad beyond the 10-minute late policy (30s) due to heavy traffic, the instructor refused to conduct the lesson. We weren't contesting the $60 late fee as we understand policies are in place for a reason. However, considering it was the final lesson and the delay was minimal and beyond our control, a little flexibility or understanding would have been appreciated. This rigid adherence to policy without regard to situational factors felt very unfriendly and non-accommodating.
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September 2023 by B O.
I have sent an email to Robert Clemente, his boss, and I am hopeful to receive a response that addresses my request. I am writing to express my profound dissatisfaction with the recent experiences I have had with Jorge Perez, an individual responsible for managing my AAA insurance policy. Jorge's actions have left me deeply concerned, not only for the security of my insurance but also for the reputation and integrity of AAA. First and foremost, I received a distressing email notifying me of the cancellation of my AAA insurance policy, and instructing me to call for reinstatement. Following this, I promptly contacted Jorge Perez to address the situation, expecting a quick and efficient resolution. Instead, Jorge opted to create a new policy, completely disregarding my loyal 10+ years of membership. This move resulted in the loss of valuable benefits that should have been rightfully retained. Furthermore, Jorge's failure to cancel the old policy led to a financially burdensome situation where I was paying for two insurance policies simultaneously. This is not just an inconvenience but a gross mishandling of my finances and a breach of trust. Adding to my mounting frustration, I sought Jorge's assistance to remove a vehicle from my policy, a task that should be routine for someone in his position. He assured me that this would be done promptly. To my astonishment, I later discovered that he had failed to take the necessary action, leaving me questioning his competence and reliability. I have taken the initiative to document my interactions, including a voice recording where a representative acknowledges Jorge's incompetence and characterizes his actions as unprofessional. These documented instances raise serious concerns about his ability to effectively manage the insurance policies of AAA customers. It is evident that Jorge Perez's handling of my insurance policy has been marred by incompetence and negligence, jeopardizing my financial security and causing undue stress. I implore you to take this matter seriously and consider the following actions: 1. **Immediate Resolution:** Rectify the mistakes made by Jorge Perez, including reinstating my previous policy with all the benefits I am entitled to and rectifying any financial discrepancies caused by his errors. 2. **Accountability:** Conduct a thorough investigation into Jorge's actions and the impact on other policyholders. Ensure that he is held accountable for his unprofessional conduct and that measures are put in place to prevent such incidents in the future. 3. **Training and Supervision:** Evaluate the training and supervision provided to employees like Jorge Perez to prevent further mishandling of customer accounts. 4. **Customer Compensation:** Consider appropriate compensation for the inconvenience, financial losses, and emotional distress I have endured due to Jorge's actions. 5. **Termination if Necessary:** If Jorge Perez continues to exhibit incompetence and fails to meet the standards expected of an AAA employee, termination should be seriously considered to protect the interests of AAA and its valued members. I trust that you will address these concerns promptly and take the necessary steps to rectify the situation. Your attention to this matter is crucial not only for my personal satisfaction but also to maintaining the trust and reputation of AAA. I eagerly await your response and a swift resolution to these pressing issues.
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August 2023 by LL D.
Was so stressed bc my vehicle can't pass smog (I need to drive more to reset monitors) So, just a tip...today was the last day to pay for me, pay your fees(cash,chk) show your Failed smog test, and you can get a 2 month extension for $50. Im so relieved. I have 2 more months to drive (or get work done) without getting pulled over. They give you a temp sign for back window. I've never had an issue here, everyone has always been cool. I'm so glad AAA exists and didn't have to go to DMV. If you're not feeling this place the Pasadena one isn't far.
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July 2023 by Alfonso Escalante
On Monday 07/17/23, I went to this brunch to update my car insurance. I prefer to speak with an agent in Spanish. I was looking for Melissa Torres, insurance agent. After waiting 10 minutes, she came to the waiting area and told me that she was not available for this kind of issues. “Anyone can help you with this. Just wait.” I requested another insurance agent, Edward A Perez. I was told that he was on lunch. So I decided to wait for him. After 20 minutes, he told me that “was not available for this issues.” So, I requested for the manager. Same answer: “anyone can help you with this. Just wait.” This is not the brunch it used to be.
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July 2023 by Rosalyn S.
If you're here to do anything else for DMV besides registration renewal, expect to wait at least 30 minutes. But besides that, the employees are nice and helpful.
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July 2023 by Kevin T.
Quick In n out. Never a long wait, bunch of parking and lots of restaurants around the area.
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July 2023 by J N.
Unfriendly, disrespectful and unprofessional customer service. It is best to avoid this location.
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June 2023 by Dave F.
Platinum members 15 years. Last couple years this office has changed and not for the better. Horrible lazy service. Why pay if the service is the same as going to DMV??? 2 tier system and person at front desk not informed or helpful.... Go to another office and avoid this place.
