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April 2024 by Brenda Muffett
The store manager Audrey and assistant manager Jai were absolutely fantastic to deal with. Very professional and kind in all ways. Defiantly recommend renting from them. we had a awkward situation and with their recommendations and professionalism we were able to solve the problem efficiently and effectively in time sensitive matter.
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August 2023 by Briahna L.
I I rented a storage units at store more America. Joe, the front desk guy seemed very nice. Took my intake and told me I would be rebated once I checked out. I only needed to store my things for a very short period of time and made this very clear. He said no problem. Just make sure you call and advance and will rebate you for the rest of the month. Come to find out after removing my things. I never received a rebate. I called. Spoke with Audrey, the manager, and she informed me that there was no rebates. I explain to her that Joe told me there was. She went on to discuss this with Joe who said he never met me even though my information was on the paper and I'm the one who signed the storage unit said he spoke with my boyfriend, not me at all. Audrey then called me back stating that she had to believe her employee over me even though all the documentation was signed by me. I honestly believe that something should've been done. She was very rude and dismissive. I will never store my stuff here again. My experience was in confidence, straight out, lying and rude. I guess their policy is to cover their own asses rather than take care of their customers.
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April 2022 by Janum J.
Joe and Audrey are great it's a great storage facility very clean organized and well lit. Plenty of parking as well as dollies and hand trucks for customers to use. Highly recommend Store More America in Aptos.
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August 2021 by Diane Wacha
Good place
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May 2021 by Jennifer Silveira
Stopped in to see about renting a unit and talked to Audrey, wow she is amazing. happy, friendly and answered every question I had without hesitation. I will be renting here when I am ready. Thank you so much Audrey for all your help. If only every place could be blessed with such an amazing employee. :)
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May 2021 by joe silveira
I have been looking around for pricing and availability on storage units. I spoke with Audrey and she was very helpful and knowledgeable. I will definitely be signing up with them when I am ready to move all my things our of my house during my transition. Thank you Audrey for your time !!
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May 2021 by Rosalind San Felipe
I have had 2 storage units here for many years. Not only is very clean and nice but my favorite thing is Audrey! She is such a nice and happy lady. I bring my payment in every month just so I can chat with her. I looked at other places but Storemore is by far the very best!!!
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April 2021 by Patti H.
If there were more than 5 Stars I would give them more stars! The facility is clean,I mean CLEAN! Extremely secure and very close to my home, which is a bonus. The units are reasonably priced and they have accessories for tenants to use to make the job easier! My favorite part are the employees Audrey is always helpful, has a laugh and answers ALL of my annoying questions :) I am never afraid to be there working alone. The owner, Ro has created a stellar storage business and could not be more pleasant to deal with even during a high stress moment of having my shipment of an entire house arrive a day late. She was cool as a cucumber and a pleasure to talk to. I have had to use storage units in the past, but this is by far the best! I will be sad when I have both of my units cleared and have to leave, but that is not happening any time soon for sure.Patti HS
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April 2021 by Adreann S.
Talked to Audrey with a few questions regarding the facility. Can I just say she was absolutely wonderful and such a great help! 100% recommend if you are looking for a place with great customer service!
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September 2020 by Shirley Peace
Because the employee is so helpful and kind.
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February 2020 by Deej L.
RATS!!! I have been at this facility for over two years. I moved out of the area, so it was about 4 months from when we left to when we came to empty the unit. When we arrived it was infested with rats. The floor was covered with droppings, there was urine everywhere and they had literally eaten through the furniture and books. Almost everything was ruined. I paid to have it stored so it would be safe. They destroyed almost everything. They owners acted surprised at first and said they would do something because of all the damage and then a few days later they were so gutless, they had their employee call back and say they don't feel like they had a responsibility to keep it safe or vermin free. They were too busy to call, they were on vacation. If you have stuff there, get it out, because they are infested and the owners have absolutely no intention of doing anything when your stuff is ruined. I wouldn't be surprised if they already knew and they just don't care. Absolutely typical for Santa Cruz area. Save yourself their overpriced fees and don't bother.
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December 2019 by KS WE
This had been the best storage facility I've found. Audrey and Joe are wonderful. They've both been available by phone and in person to answer questions, help me decide what items I need to purchase to pack and helping me get settled into the storage units I'm renting. There is a truck available to help get your things into the facility. What a huge help that is, since I didn't have to rent a truck. Two thumbs up and 5 stars for Audrey Joe and Store More America.
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November 2019 by audrey peace
I love this place!
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August 2019 by Steve Henderson
I was very impressed by this storage facility. Very clean, organized, and well-managed. Audrey was awesome to work with - very friendly, helpful, professional, and was flexible with my storage rental needs. Highly recommend.
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August 2019 by Daniel Manson
Brand new, super clean facility with easy access to dollies, hand trucks and storage units. Very friendly and had nothing but great service for the entire time I used this place. Best storage unit I ever rented, highly recommend!
