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February 2024 by Yvonne Garrett
Service & selection is always the very best
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October 2023 by shelly kimball
Lovvvvveee this place!So many great finds!!
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December 2022 by Miele L.
Always a delight to go into this beautiful home decor store and more!! And yes, I agree, that Shannon is the belle of the ball !! She is the most sweetest salesperson ever !! All of the salespeople are quite nice and hospitable!! Whoever is the buyer and owner of this store has excellent taste and gets the most unique and beautiful things that girls just love to buy for their home!! They have jewelry too!! They have candles, throws, pillows, pictures, lotions, scarfs, mittens, pajamas, beach stuff decor, and wallets, and seasonal items that are so original you can't find anywhere else!! The store is so beautifully decorated that you want to make it your home !! LOL
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August 2022 by Regina Camacho
Came to Aptos this weekend and stopped here to do some shopping for my bday. The woman who greeted me was so friendly and helpful. There were so many beautiful things to see from home goods, jewelry, bags and clothing. They had some cozy sweaters and I was looking for something that was longer. The woman helped me find something that fit me and it was so nice to chat with her. She described each item, so I knew about shrinkage, washing, etc. I plan to come back for a girls trip this year and I'll definitely bring the girls here.
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August 2022 by Y. M.
Cute store, very overstocked, which is probably why they only have a 2 week return/exchange policy. A gift was purchased for my birthday a couple of weeks before my big day and then I was too busy to drive into Aptos to exchange it. I would have bought items that added up to more than the gift item I was trying to exchange. If you are looking for a wedding, shower, anniversary gift, or any gift where the receiver lives out of the area and has a busy to-do list of their own and exchanging items within a two week period is not feasible, this is NOT the place to shop in. There are too many shops out there to shop in with just as many nice items...... The store was empty except for three salespeople, but customer service was on on their agenda.
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July 2022 by Jen M.
I like to support our local businesses, and although this store is pricey, I have purchased many items from them over the years. There are a couple of employees that are very friendly and helpful, but others have been downright rude. While shopping there recently, I was completely ignored by at least 2 employees, while a third employee just watched and stared at me. I felt very uncomfortable and left. I think I'll stick with the Warmth Company and Coastal Oak Interiors, who are always so kind and welcoming.
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May 2022 by B B.
Love this beautiful home store. I've been frequenting this shop for years, and always find something special to gift to someone or to fill my home. They have amazing inventory at all different price points.
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February 2022 by Regina C
Came to Aptos this weekend and stopped here to do some shopping for my bday. The woman who greeted me was so friendly and helpful. There were so many beautiful things to see from home goods, jewelry, bags and clothing. They had some cozy sweaters and I was looking for something that was longer. The woman helped me find something that fit me and it was so nice to chat with her. She described each item, so I knew about shrinkage, washing, etc. I plan to come back for a girls trip this year and I'll definitely bring the girls here.
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December 2021 by Melanie D.
Store has some cute stuff, try to do my best to support local, but unfortunately the customer service leaves a lot to be desired and impacts the whole experience.
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December 2021 by Sandy Prather
Everybody is helpful and nice.
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September 2021 by Jodi Cox
Posting this here on Google because after I read on Yelp, that other Latina women felt the same way I did, I think it's important to share with the community. Every visit to Outside In, makes me feel horrible, as they follow me around like I'm going to steal something. It is clear they are not a fan of anyone that is slightly darker than them. Yes, I said it.I recently went into Outside In, the day before Mother's Day and to my dismay, once again I received the worst customer service. It was busy, but not too busy that I couldn't have been greeted by the employee standing right next to me. Instead, I was ignored, while I browsed the jewelry table. I made a quick selection for my stepmom and walked up to the register to pay. It didn't take long for the young lady to ask if I was ready and I said yes, but she passed me on to an older woman, that looked like maybe she can be the manager or owner. She had darker, medium length hair and was about 5"3-5"6. Either way, I must've mentioned 3 times that it was gift, to which I received a snappy reply of "I'm sorry I couldn't hear you!". Granted, we are wearing masks and it was bustling in there, but I told her 3 times and to me, that means you are not actively listening. I asked for it to be wrapped and got a snappy reply once more that I had to pay a $1 for that service. No problem. They used to do some very cute wrap, with care and love. Not this time. This time, I got just a regular 'ol Outside In bag, with tissue and had it aggressively thrown at me, along with my receipt. Times are tough for everyone right now financially, as we all are trying to bounce back from COVID and where I spend my hard-earned money, is important to me. After this experience, I no longer can support this local business. Too many times here I have been ignored, followed in an inappropriate way and aggressively dismissed. Sad. They have a lot of great gifts here.
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September 2021 by Valli H.
Absolutly Horrible! I was with a friend and we were looking at some discount lotions outside the front entrance and I took one of the opened ones and smelled it. What I believe was the owner yelled at me and at the same time grabbed the lotion out of my hands and yells at me " there is covid, you have no right to smell this". I responded "I didn't touch this to my face", she gave me a disgusted look and stomped away. I will never touch foot in this store again or take friends to shop here. I have spent $$$ in this store. I will spend my money at The Warmth Company where I get excellent service and I'm allowed to smell the candles and even handle the merchandise.
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August 2021 by Beth Stiles
High prices you find unique items here
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July 2021 by Jeannette Amicay
Such a fun shop! So much to see and fall in love with.? Cute clothes, home decor, specialty foods and much more.
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June 2021 by Jan Rekoutis
Sadly, after 20 yrs. of doing business here at 'Outside In,' in Aptos, CA, the relationship has ended.On July 7, I went in to exchange the Rosy Ring Candle I had purchased, a few days before. The woman at the end of the counter (turned out to be the Manager of Outside In), was busy with paperwork, & did not acknowledge my presence at the counter, so I said, Hello, & she said Hello, but did not even look up at me, & went right back to her paper work. I waited a few minutes, then walked away looking at an item, then returned to the counter waiting, only to receive the same ignorance by the Manager. Finally a clerk walked up to assist me, & I heard the Manager thank the clerk for coming, because she "did not want to stop what she was doing." It turned out, of course, that my exchange required that the manager leave her beloved paperwork!, & assist me as she should have from the moment I arrived to the counter! The Manager immediately said, when I asked to exchange the over-fragranced candle for a lesser fragranced candle, that she would not do the exchange, because the candle had been unwrapped, & they could not resell it." So I said, oh, so it's all about satisfying Outside In's profit, & NOT in providing excellent customer service? I will never return to Outside In in Aptos, CA, for their lack of courtesy, professionalism, & great lack of customer service.
