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“I have a wonderful experience today with Rite Aid Pharmacy at Soquel Ave., Santa Cruz. I am a care home owner. A new resident just moved in today and had 12 OTC medicine needs to fill up ASAP. I was extremely busy and would not be able to go to different pharmacies to find all meds and also make sure they are the right one to get. Duy, the pharmacy manager took my list and tell me that he would be happy to help me out and I can come back later to pick them up, which I did. One hour later, everything is ready there for me. Duy told me that he took the order but it was his co-worker Jeannie who helped filling them up. I am very touched not only by their professionalism but also their warm hearted attitude for their customers. I will definitely use their services again at Rite Aid! Many thanks to Duy and Jeannie!”
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“I can only review the deli employee who helped me yesterday. He has only been there a couple of days or weeks, very new. He is the best thing that ever happened to that part of Safeway. He was helpful and was immediately there to help and offer ideas on things to try. Awesome customer service skills. I hope he stays. The previous time I was in the deli a month ago, there were five employees behind the counter One was making a lot of sandwiches, after About 15 min, I asked if someone could help me. The answer was, "the lady who is making sandwiches will help you". i then said there are four other employees that are not doing anything except cutting cheese of doing other stuff. When there are 5 customers in line, you would think they would help the customer. and, to top it off that employee was rude and really did not care if anyone asked to be helped. I'm very happy Safeway decided to hire this young man. Excellent choice. I don't know his name.”