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August 2024 by Teresa Seeley
One phone number ALWAYS BUSY. We are leaving this bank.
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June 2024 by Sammarye
Very efficient and knowledeable
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May 2024 by Jenny Russell
Anetta was so professional, patient and friendly. She helped me to navigate connecting my mobile app with other services. Our appointment was helpful and all my questions got answers. Thank you Annetta!
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April 2024 by vinnie h.
Gianna was such a sweethear! She was very calm and professional with me and my transactio. Made me feel like I was talking with an old friend. Thanks Aptos Chase Branch for hiring such charismati, charming and caring peopl.
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November 2023 by Naomi Embernate
Everyone at this bank is so kind! I appreciate you all. ❤️
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September 2023 by Peter Delfino
Do not bank here. It is the slowest bank ever and if you like to do online deposits, forget about it, they hold your money for far too long it’s been 12 days and still no money. I can’t even begin to express how frustrated I am, because I like to do all my banking in person, because they usually shows up the next day.But they finally talked me into doing it online and now me and my family are hungry. I don’t think all Chase banks act this way, but I would strongly recommend staying away from this one.
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August 2023 by Kiana
Richard at Chase Bank in Aptos is truly fantastic in assisting customers. I have been dealing with a hold on my account. After many conversations with Chase customer service I was frustrated. I went in the Aptos branch and Richard went above and beyond to help me rectify the situation. Richard is customer centric!
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July 2023 by Avery S.
A Chase employee I spoke with over the phone refused to transfer me to his manager. In other words, employees are "covering up" their own mistakes and preventing their managers from knowing about it. After this call Chase has less customers and less money. In the past, Chase had great customer service. Not anymore unfortunately. Avoid Chase at any cost. Go to one of the local banks and get better service for smaller fees.
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May 2023 by Dr Eric Soltanoff
Ready to try a new bank? Give Chase in Aptos a chance if you want excellent customer service combined with simple low cost to free products. If possible, ask for the branch manager Richard to assist you in opening new accounts.You will not be disappointed!!! ⁷
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February 2023 by Ali M.
I called 3 other Chase branches to ask some question about my safe deposit box and opening up a new account. Nobody picked up for the other branches but when I called this branch...someone answered within 2 rings, was very courteous, and answered all of my questions even though my safe deposit box is with a different branch. I definitely see why this is the highest rated branch in the area.
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April 2022 by Daniel S.
Cheated by Chase bank credit cards. They use to have a reasonable dispute office, but no more. We reserved a hotel and canceled before the stated cancellation date. They charged us anyway. I disputed it with Chase. I asked to send all the emails with the merchant proving my case, and was told to wait. Next contact Chase told me they decided in the merchants favor. I was told I could submit email evidence then. When they received a copy of all my emails with the hotel merchant proving I had contacted them within the cancellation period, Chase said I submitted it too late. I cut up my Chase credit card, suggest you do the same. 7 Comments
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March 2022 by Michael Bouder
Very good customer service. They are super helpful, and care about their customers. The branch manger is awesome!
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March 2022 by Josue Lopez
I like Chase good service and nice people that they work with their it is good service I go back to to this Chase I go back on back to this Bank....
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December 2021 by James Tremblay
The current manager, Richard, is both very knowledgable, helpful and friendly. He is a very effective leader and a great role model as well. Janet, who has been there for the longest period, has similar attributes and who like Richard is very patient and an effective communicator.James , a very appreciative customer
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October 2021 by max vilchik
extremely good service at this branch. the branch manager richard went out of his way to help me before and my experience with one of the bankers Aaron was extremely pleasant. he also went out of his way to help me. great branch and employees!
