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August 2024 by Jen Green
These people are scammers , they abused my mom credit card and we are going to sue
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September 2022 by Cron M.
Rented a house through VRBO in Aptos, CA and it was a great overall experience. I've never done that before and Lisa Bailey was on top of it and followed up on my emails and helped me with the process. The house was clean, well stocked and in a nice neighborhood. Easy access to the beach, a long set of stairs but the view was pretty good to see the ocean. I packed like I was camping so brought way too much stuff. There were plenty of towels, dishes, cookware, everything you would ever need. Loved it and already looking forward to next year! Highly recommend Bailey Property for vacation rentals. Thanks Lisa for a great first time experience.
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September 2022 by Barbara Mennie Robertson
House was in a great location across from the beach, upstairs patio gave a beautiful view of surf, sunsets and locals. The only negative is that the house needs some TLC, it's showing its wear and needs an extra good cleaning. The rugs are very dirty, black along showers, blinds are dirty and most do not work
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August 2022 by Adell Wyckoff
Bailey PM has saved us a ton a money and taken heat care of our place. We are VERY happy with their service.
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November 2021 by Barbara Robertson
House was in a great location across from the beach, upstairs patio gave a beautiful view of surf, sunsets and locals. The only negative is that the house needs some TLC, it's showing its wear and needs an extra good cleaning. The rugs are very dirty, black along showers, blinds are dirty and most do not work
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September 2021 by Kay L.
If you are traveling from out of town to view a property, do not forget to have a list and pen in hand in front of you with every question you have before travel, especially if it is regarding pet policy. When you are called back the prop manager may be so busy that she will talk in a fast rushed manner that may make you forget to ask your questions you have because you feel like you need to let her off the phone. Danielle , I believe that was her name, was the most pleasant receptionist and tried to help me with pet policy answer, I really appreciated that.
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June 2021 by Dennis P.
Customers are completely disposable. Appointments don't need to be kept because someone else will be along after they cancel your appointment. The rental agent actually misled us - Lynette actually lied repeatedly - when we first made the appointment. I wont be back. But no worries. There's always another customer hungry to do business with this sad outfit.
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June 2021 by Alice A.
I submitted an app for a place with a shitty partner who had shitty credit, but Rachel took a chance on me. The partner didn't end up staying, but I did, for five years. The place was kinda ghetto, but affordable by SC standards. Lots of things needed repairs (shoddy window panes, water damage, etc.) but I know that's more on the owner than the property management. Essential repairs (plumbing, heating) were made in a timely manner and they addressed all vermin issues, which many LL's do not. Rachel is curt, but its clear she's overworked. I thought she was a sweet lady, just overworked. Be a 5 star tenant and they'll treat you alright.
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April 2021 by Bekka A.
I would not recommend Bailey Property management. Reason number one their services is a zero, friendliness they need to look up in a dictionary, The person I met initially told me she would check on the property throughout the year it never happened, The two middle age women working as the property managers are rude, not friendly and then asked me To repair small items broken in the home and to clean the home disregarding the $500 that they insisted we pay for professional cleaning a company that they work with. I believe that these two Office characters only want to leave their work office for Coffee break, lunch and then leave at five. Very unsatisfied and disappointed with Bailey Property, Don't go there
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March 2021 by Armineh M.
I called Bailey because I was interested in a couple of properties they advertised on Craigslist. I left a message for Rachel Shaffer, agent in charge of those properties. She didn't return my calls. I called again and this time I spoke to her personally. She gave me contradictory information. Basically she lied continuously and gave me the runaround. The message I got was "Oh we ARE going to rent these properties, but not to you". Folk in Santa Cruz tend to do a lot of "virtue signaling" for the working stiffs calling from a 408 area code. But when it comes to the wealthy of Silicon Valley, they fall over themselves to sell out. Avoid this one like the plague. Unless you like being stunned and offended.
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February 2021 by Santacruz Multimedia
Bailey Property Management realizes you are not only looking for a home, that you are joining our community. They are personally invested in the surrounding neighborhoods. That’s the difference when you choose Bailey Properties: you’re choosing a local family. They have been working in real estate for just about 50 years. Whether negotiating a sale or navigating the rental market, Robert or Paul will guide the way to your dream home or make the most of your rental.
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January 2021 by Scott H.
Worst management company ever!!! They need to learn to answer the phone. Our tenants lease is coming up soon to expire. My wife texted and emailed the management company to see what the tenant plans to do at the end of the lease. It has been almost a week with no answer. Why did I have to remind them to check on this? So many other problems. Go with a different company.
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November 2020 by Sabrina Peterburs
Jennifer was great to work with, extremely responsive to our request to repair a burner on the stove and made sure we were taken care of. Will rent again when we need a vacation..
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September 2020 by Sarah M.
Bailey made everything safe and easy to check in to our Aptos ocean view apartment over Labor day weekend. The apartment was just as advertised and described. And spotless, well stocked kitchen and linens--it was everything we could ask for. We'll be back.
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June 2020 by Deborah G.
As a Property Owner, I cannot recommend Aptos Bailey Property as a Vacation Rental Management company, at least under the management of Ms.Valdez. There were many issues. 1. My Vacation Rental Permit was submitted to the county in the previous owners name. 2. My Property was Completely removed from listing while the decks were being renovated - not just blocked out so that future guest might see and book it. Removed totally from the website! 3. My Property was being trespassed to create a recreation zone by local teens jumping bikes and using my driveway apron. This created a liability hazard, in addition to dirt and destruction. Bailey downplayed and dismissed it- even after seeing the damage! My neighbors were more proactive about alerting me to the situation. 4. My Personal Property was altered at a guests request, charged to me and never returned to original condition. (This was a bunk bed ladder for which I had special hooks made to move it for access to the top bunk - helpful for changing sheets!) Bailey had a contractor permanently attach the ladder to the bed cracking the wood, then refused to have the ladder returned to original condition of hooking on to the frame. Not only that, but my specially crafted hooks 'disappeared'. IF Bailey were to offer to fix the bunk ladder at their cost, I would post a positive update. My guess is that they won't do a make good. 5. Cleaning. Many times there were problems. Which I came to my property and found - expecting a clean house. Gum stuck in a carpet, gummy worms melting on the floor under a table, dust bunnies under the beds, red wine stains on a carpet and on the bedding. Sand left in the washing machine... regular findings even after their cleaner had been there a few days previous. And yes, I called Bailey to let them know what was going on. Oh, and exterior trash cans would often be full after guest did not take them to the curb. Bailey knows the property check outs and trash p**** up schedule, that should be managed. 6. The window coverings damaged and cords broken by guests, and I was charged! They were still under warranty! 7. They did not manage nor respond to guest reviews. I love my beach house. It is my family vacation get away spot which we rent out when we can't be there. It isn't perfect and will always will be in continuous improvement mode. I have put a lot into it both in money, heart and time. I expect that a Vacation Rental Property Manager will be proactive and look out for their clients asset while also managing the guests they book.
