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March 2024 by T Carlson
This Company is Awesome. Our delivery driver Antonio is not only super nice and friendly, but he does a great job! He goes out of his way to call us when he's going to be in Kernville. Can't beat that service. Thank you.
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February 2024 by Dan Floyd
THE BEST PROPANE SUPPLIER PERIOD!!! Excellent service and excellent people. PLEASE use these guys for all of your propane needs ESPECIALLY RV friendly!
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February 2024 by Julio Dilan
No complaints here. Great customer service. Marianno the driver is always respectful and kind.
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February 2024 by juan madera
Customers call for a service, I am told it will be a 75 dollar since it not onyour delivery route. Even if they are around the corner . Poor customer service from from there office staff.Responding to ownerThe best thing your staff could’ve said is sorry Mr. your service is not in route. If you could give me 7 to 10 business days I can have somebody in your area and we can get you filled up. Have your staff learn that line. It May help.
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February 2024 by Douglas Haack
I’ve had many barbecue tanks recertified in the past today I picked up my RV tank that was manufactured in Canada and did not have any US code for certifying the tank. I took it in and these guys took care of it really good the valve leaked the little bit just from age it’s from 1994. They did a fantastic job at reasonable prices, so for all the people who have reviewed this company and left bad review It was probably you all I can say it’s the same people and they do a fantastic job. I will definitely be using them in the future for my propane needs.
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January 2024 by Vanessa “Vanny” Sandoval
We've dealt with Silver Valley Propane for almost 6 years and everyone is pretty nice and professional always. The only feedback I'd like to give is I wish you'd deliver at least more than once a month especially since we live in the town you're located in...or at least lower the $75 fee. We'd be ordering more often instead of waiting until the next day you're out on the route. Some of us can only fill it when we absolutely need to and it isn't in our budget to spend an extra $75 just to get someone out here sooner. Just thought I'd comment on my experience in case you were interested in some of your customers feedback. Worse case, you can't do anything and best case you'll consider our situation. Thanks again :)
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December 2023 by Katy Perry
I love this company, never had any issues about anything 3 years later! And ohhhhh do I know about propane company issues after using 3 other propane companies before establishing with Silver Valley Propane! Thank you Silver Valley Propane. May God Bless you and your loved ones always.. Merry Christmas!
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November 2023 by Taylor M.
Terrible customer service ! Highest priced propane in the desert ! Been getting delivered for years and now a new driver doesn't know how to drive on dirt road after a small rain shower so I get refused fill ups! Would recommend searching elsewhere
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November 2023 by True W.
Horrible customer service, lied to us as well . About we would need to pay 75 to driver he hit here today I needed to pay 475 today . So no and no propane well find another that doesn't fabricate or have a conscious.
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September 2023 by Ang A
Over the last three years, we've had a good overall experience with Silver Valley Propane. Their prices appear to be competitive with other companies. I do wish they would have regular routes twice a month instead of just once a month.
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August 2023 by I SEE AND HEAR THOUGH I CHOOSE 2 B BLIND, DEAF
if I could I would no stars. I was with Silver Valley Propane since I had moved here. this year I got a bill for a little over $100. I called to confirm the amount and was told by Shasta that was all that was owed, so I paid the bill. then I get a disconnect notice about a week later for an outstanding balance of over $300. I didnt budget for this. I called and again spoke to Shasta who then told me that the $100 was for the tank rental and the $300 was for the propane. I explained to her about calling to confirm in which she got a really bad attitude (more so than usual, she is rude and talks to people with an attitude) she told me that I had to pay the $300 before they would deliver. I spoke to her repeatedly and even asked to speak to a supervisor (I was never given that opportunity). I then sent my boyfriend down to the office with the money to pay the bill and to get our propane delivered.Shasta tells my boyfriend that she will accept the payment but we needed to pay $75 emergency delivery fee or wait until the next delivery date for the following month because our delivery day was the day before. now I had spoken to Shasta for two days prior trying to get everything rectified, and NEVER once did she mention any of this a $75 emergency delivery fee to me over the phone. so to sum this up, I was given incorrect billing information, I was talked to in a rude and unprofessional manner, not given proper information to make an informed decision, but also she tried to charge me for something that orginally not any fault of my own. I had the $75 but decided that I was not going to pay it. I told Silver Valley to come get their tank. Instead they come get the regulator (that I bought but didnt have the receipt for) and left the tank. then just last week after 6 months they finally come and get their tank. Way to go Silver Valley you lost a customer because of your rude,unknowledgeable , unprofessional staff that attempted to bully your customer. how many other customers have left because of something like this? you should really re-evaluate your staff. But on a good note your guys that came to pick up the tank we super sweet,nice and professional. I cant remember their names but they are your rock stars! you should have them deal with your customers.C. Willes
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August 2023 by Lorraine Cross
I've been customer since 1985 and have had great service, good prices, and enjoyed their professional employees both in the office and on the delivery end for all those years. Keep it up!
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August 2023 by Todd Nakamura
Very reliable delivery every month. Techs, delivery guys and office personnel are all friendly and trustworthy.
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August 2023 by Jacqueline Avila-Barajas
Been with this company for 10 years. Great customer service and even better prices. Highly Recommended!!!
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August 2023 by Cher W.
if I could I would no stars. I was with Silver Valley Propane since I had moved here. this year I got a bill for a little over $100. I called to confirm the amount and was told by Shasta that was all that was owed, so I paid the bill. then I get a disconnect notice about a week later for an outstanding balance of over $300. I didnt budget for this. I called and again spoke to Shasta who then told me that the $100 was for the tank rental and the $300 was for the propane. I explained to her about calling to confirm in which she got a really bad attitude (more so than usual, she is rude and talks to people with an attitude) she told me that I had to pay the $300 before they would deliver. I spoke to her repeatedly and even asked to speak to a supervisor (I was never given that opportunity). I then sent my boyfriend down to the office with the money to pay the bill and to get our propane delivered.Shasta tells my boyfriend that she will accept the payment but we needed to pay $75 emergency delivery fee or wait until the next delivery date for the following month because our delivery day was the day before. now I had spoken to Shasta for two days prior trying to get everything rectified, and NEVER once did she mention any of this a $75 emergency delivery fee to me over the phone. so to sum this up, I was given incorrect billing information, I was talked to in a rude and unprofessional manner, not given proper information to make an informed decision, but also she tried to charge me for something that orginally not any fault of my own. I had the $75 but decided that I was not going to pay it. I told Silver Valley to come get their tank. Instead they come get the regulator (that I bought but didnt have the receipt for) and left the tank. then just last week after 6 months they finally come and get their tank. Way to go Silver Valley you lost a customer because of your rude,unknowledgeable , unprofessional staff that attempted to bully your customer. how many other customers have left because of something like this? you should really re-evaluate your staff. But on a good note your guys that came to pick up the tank we super sweet,nice and professional. I cant remember their names but they are your rock stars! you should have them deal with your customers. C. Willes
