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February 2023 by Javier R.
I had them installed my sliding patio door, I paid a lot of money for it, when first big storm came, there was water coming in from the bottom of the sliding door. Evidently they didn't sealed it correctly.Then refused to fix the problem.
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December 2022 by Rudy M.
I wish I could leave a better comment but I'm just upset that Home Depot ruined my brother's experience buying a gift card for my wife and I for Christmas. My wife and I went to use the card on 12/26/22 at the San Bernardino Hospitality store and there was a zero balance. My brother had bought us a $200 value gift card. My wife and I were embarrassed. Instead of making a scene after trying 3 times at the self checkout we instead used my HD card to purchase our items at the set checkout. I called my brother about what had happened. My brother went to the Apple Valley store where he purchased it. The staff said they were going to investigate it but haven't got back to him. According to the Apple Valley store the gift card was used at a Victorville 2 days after my brother bought the gift card on 12/16/22. Today my brother went back to the Apple Valley store. but was not able to talk to management or loss prevention. The associate he was talking to today told him that it happens to honest paying customers every year. It's just a shame that issues like are not handled more seriously. My brother is out $200 and my wife and I where forced to pay $177 for our purchase. Home Depot made $377 and does not care for their customers.
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December 2022 by Lacy F.
Rude when you want to return an item. They say easy Returns. B.S!!! I got stuck with an item they would not return. GO TO LOWES, Nice people at Lowes!!!
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October 2022 by Robert A.
I've had 2/2 delivery issues with Home depot. If you are ordering large items or appliances beware. Theyll use sketchy final delivery companies such as NSD and IF you are lucky enough to see the guy deliver to your neighbors house you will have the pleasure of hauling your product home yourself. use better shippers HD. Other than that... I like em more than Lowes.
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September 2022 by Cheryl T.
I needed 4 blank doors, 5 gallons of Behr paint and a gallon of Kilz. I followed the overhead sign to doors. Though she seemed busy, I was greeted and helped by Jeannett Aldatz. She ordered everything I needed on her workstation computer, to be picked up Saturday. AND I was able to pay right there after ordering. Thank you Apple Valley Home Depot and Jeannett Aldatz.
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August 2022 by Kodey C.
Good Home Depot store. I prefer lowes over Home Depot for most things but they carry Ryobi tools unlike Lowes so that's why we visit here often. Also the sheds are more favorable her than at lowes for the same brand and size.
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June 2022 by Nick N.
Went to the Apple valley location twice within a week for the same thing but no help. Needed a peace of bead board asked the girl at the desk to call someone supposed we did first day waited a half hour and walked out second day we finally got her to do something(Had to call the store from inside the store) but she acted like we were entirely inconveniencing her. Next we go to the cutting area wait 20 mins no one so I call again from inside the store I get an Oh someone will be there but no one ever shows I call again and tell the person Id like to invite the store manager to wait with us in the cutting area. Finally a young black guy with an afro and a grey "Ron Mead Jr Construction" sweatshirt comes up and asks what we need help with I keep pointing to the board I guess he cant see so I shake it on the cart and he says "Are you ok dude?" I explained weve been waiting for this and to get it cut he smiles and starts giggling saying "Saw's broken" I call one last time and finally talk to a manager she does do much but come up with excuses for the wait time and false apologies. Go to Lowes across the street they understand customer service.
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May 2022 by Terry R.
Thank you to Dan in the Paint Department. He really knows his stuff. He's a true asset to Home Depot.
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May 2022 by Stephen W.
0 stars. Turn you light off if you closed! Common sense my 6 year knows! Worst service ever
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May 2022 by Jason P.
It's so blatantly apparent why this location gets such bad ratings. Sat there for 10 minutes while 5 employees were at the register chatting and talking on the phone laughing and giggling. Have fun at work , but not at the expense of your customers...managers must be non existent here
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April 2022 by SD W.
Who is running a store that leaves it in this condition? This is unacceptable and abhorrent
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April 2022 by David S.
Jeff just got done helping me in tool repair. Really good service. Trustworthy and friendly
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April 2022 by Kyle B.
Thinking about doing a flooring install? Stay far, FAR away from here. Use your local flooring business instead. Will Home Depot save you a few dollars? Sure. Will HD result in the most horrific project experience, severe stress, and problems at every turn? You bet! I'm fairly reasonable and understanding that problems arise, however, this 3 day project on my rental property resulted in a nearly 2 MONTH nightmare. The managers, Javier and Thomas, seemed bothered to deal with the issues created by their lack of oversight and made zero attempts to makes it right. At one point, the manager, Javier, called to "resolve" the problem by offering to fix the planks that were defective...he failed to tell me that this would VOID my warranty. Unfortunately for him, I'm not stupid and he had to put in more effort to actually address the problem with my almost $20,000 project. It was shocking and insulting. At this point, I'm out at least $3500 of income as a result of their reactive and neglectful management. Im now deciding if small claims court is my next step, but at this point, I'm emotionally exhausted from dealing with their constant BS. Be warned. Buying supplies here is fine. Using them for any project is a gamble that'll cost you.
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April 2022 by Christopher S.
Shop nearby store in Los Angeles, which has major issues; noticed on credit report there were 3 fraudulent charges made on the credit card. None of the cardholders made those charges. The address was listed as Apple Valley. The Home Depot services reversed one, but still wouldn't close the account. They only changed the number and allowed more charges. They didn't fix it, either. Over $1300 charged online not belonging to anyone's home address. We have filed with the FTC.gov and police. The fraudulent charges weren't removed, The Home Depot refuses to take off any money and still charges on autopay. Worst customer service for any hardware store ever. They give items to crooks and make you pay the bill. Hope this company goes bankrupt soon. They don't deserve business.
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April 2022 by Chris S.
Today I was expecting the same service I get at all the Other Home Depot locations . But today I got lucky and from the cashier to the forklift driver to the person who help me load my truck. Service was A+. Wish I get this service at all other Home Depot locations.