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July 2023 by Jackie Wilson
I order Pizza Hut maybe once or twice a year. So I guess they’re using DoorDash now when they don’t have enough drivers. Everything was fine food wise except they forgot the marinara sauce with the cheese sticks. Pizza was also sorta cold and it’s a 4 mile drive? If you eat these, you know they need the sauce! That’s literally what I paid for. The coupon I used was for delivery only. I called the store to try to get them to bring me the sauce but was told they could give it to me for free on my next order. So that’s not helpful at all. I was also offered to come pick it up. The whole purpose was delivery, so that’s not logical at all. It’s also not right that I have to eat these dry cheese sticks because someone made a mistake. Should have stuck with my other pizza place, won’t order again from here.
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November 2022 by Eli L.
I placed an order through the app I've never had issues before but today was the day apparently they just didn't feel like working today. I ordered a pizza and waited two hours for it to not be delivered and it was canceled even though I had received a call confirming the order so I try and call and they answer and put me on hold for 10 minutes so I try and call again and no phones are going through they put them all on hold so no one to call so I decide to drive down there and I ask what's going on she tells me that they canceled my order and this is the manager with a snotty attitude and I says but the order was confirmed and I asked why are the phones not ringing she stated because they are busy but they are all on hold and no one's on the phone using the phone so how can they be busy. Shitty ugly fat inconsiderate rude manager they just lost a customer I even tipped eight dollars but they truly do not care. F*** this place and that ugly manager b*****
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August 2022 by Christie A.
My pizza is always good and the staff is friendly. I however have a huge complaint about whoever the owner of this establishment is. For the past two summers when I go in to pick my food up it is boiling hot inside. Imagine being in a small room with pizza ovens going all day. I think it is horrible that the employees have to sit inside and cook while whoever the owner is is no doubt sitting in an air-conditioned building somewhere with their feet up. It Has to be well over 100° inside of that building. It's total BS that they do not care about their employees at all. I feel really bad for them.
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August 2022 by Hailey A.
Save your money and order elsewhere pizza is gross,thin greasy, overcooked & hard. Pizza has no flavor but dough and grease. Not to mention there wings are also gross burnt and hard no chicken in sight. I'd rather have little Cesar's.
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August 2022 by Ryan S.
Pizza is delicious! Brought my pizza out to me even though I didn't order contactless delivery.Thank you!
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June 2022 by Lynn A.
Worst pizza ever. They deliver an oily thin as paper pizza then you call and they say oh it's because you chose pepperoni as a topping like really? The worker named Jacob said there was an issue with there recent dough order and even though I ordered hand tossed via online I got thin crust because that's what they had I am shocked. Of course it's franchised ! Some people really shouldn't franchise. Don't order from this location or maybe not any Pizza Hut. Papa johns for now on at least they take pride in there food and customer service. The worst part is they tried to blame me for ordering pepperoni as a topping and offered to give me a 5 dollar credit! The pizza alone is like 16 dollars! I am shocked that places care more about the dollar instead of there customer. Also it's false advertisement to advertise hand tossed then send a pizza out as thin crust. I even asked the worker if they can do anything about this so other customers know when they order there is an issue with hand tossed being thin due to an error with the dough ordered and the said no because he's not in charge of the Pizza Hut website . Just shocked
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May 2022 by Rayann B.
Waited an hour for my food just to find out that they cancelled my order. They never even called me to tell me. They said they knocked on our door and we didn't answer, funny thing is we were outside!!
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May 2022 by ChelseAce
they disregard instructions. and if they cancel your order not only does their tracker not update but they don't bother to call or text or email to inform you. So while you sit there waiting for over an hour wondering where your food is, they've happily cancelled your order. Not to mention how glitchy the site it anyway. This service is crazy trash. Don't waste your time. :)
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March 2022 by Kira R.
If I could leave 0 stars I would. They delivered me a pizza with no sauce. When I called asking for my money back they said that I ordered extra ranch as my sauce on the pizza. Who would even get that ? Worst customer service ever they didn't give me my money back or anything worst part I tipped the driver too so I'm out $25 on a nasty fake pizza that is just going to make someone sick from putting ranch in the oven.
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March 2022 by Marshall V.
This place sucks di3k lmfaooo that's why I quit the first week hardly any hours and it's not hard to tell a bunch of idiots are running the show
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January 2022 by Beatrice M.
Super kind and friendly customer service my food was ready on time. It had an okay taste to it but it was fast and convenient.
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January 2022 by Shunna M.
Pizza hut on Bear Valley Road Apple Valley CA. I would give them a NEGATIVE rating if I could. I ordered $83 worth of food. BIG mistake, not only was the guy who took my order very unprofessional but my order was totally wrong the wings wrong but my pizza had hair in it. I had to damn near beg to speak to the manager who didn't want to give me his name but they were all laughing and then Manager ERIC finally told me he could send the sauce to me because they made the mistake OR a $5 credit. I called corporate and made a report. Waiting to hear back. Do not patronize this place unless you like hairy pizza and plain wings and I ordered honey bbq
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October 2021 by David F.
Not sure where, why, or how they get 5 stars. Waited 3 hours for delivery service. Fiance and her son went in told it was canceled. Said they where unable to find the location. Said they attempted to call and lied!. No message was left, no calls was made!. This place needs new management, new delivery drivers. Extremely poor service.! Management unresponsive, hungs up phone. Not impressed, never had this level of bad service from pizza hut. Anaheim is better, Long Beach pizza hut is better, even when they make a mistake...they try and make it right.
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September 2021 by Robert A.
Don't get a Detroit. Crap, no cheese, poorly made, nothing but bread. Go elsewhere skip Pizza Hut.
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August 2021 by Rachel D.
I would put NO stars if possible. Waited 2 hours and no pizza. Called and they said order is out for delivery. BS! I drove to the restaurant on Bear Valley & there were TWO other people there pissed off with the same issue. They charged our card and no pizza. Guy at restaurant told me & the others that they call to confirm but we didn't answer. LIAR! We had to call them! They said it never went through but we were charged. I will NEVER order pizza hut again and I'm calling corporate on Monday. Oh and when I called, I was put on hold for 7 min and then they hung up on me.