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July 2023 by Clarisa Lopez
great service! Robert L helped us amazingly, didnt run out of patience with us for two hours. definitely one of the best metro experiences ive had
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July 2023 by Carmen Rodriguez
IF I COULD 0 STARS I WOULD. SO AWFUL, THEY EXTORTED MY FATHER. BE CAREFUL, MY FATHER TRIED TO RETURN A DEVICE 2 DAYS AFTER PURCHASING, THEY LIED AND SAID IT WAS DAMAGED I RETURNED TWICE AND THEY LATER SAID THERE ARE NO RETURN ONLY FOR INTERNAL ISSUES, HOWEVER POLICY STATES YOU CAN RETURN WITHIN 14 DAYS OF PURCHASE
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July 2023 by Daniel Alvarado
Robert had amazing customer service and he got me the best deal with an amazing price. Store was clean and smelled good. 10/10 recommend this store!
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July 2023 by Christina Hall
Robert L was awesome in his service and customer satisfaction awesome thank you Robert
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July 2023 by Nyy_beenturnt
I love the service and the two people that had helped me named “ katrice and Robert” I couldn’t get my phone screen to workbench properly and they had helped. I just wanna say the store service was just top tier they helped each other in need and especially helped me.
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November 2021 by Austin Hammons
Katice was very helpful! Help transfer all my photos over and was very knowledgeable about products. Great experience no line. Great prices! I recommend the Nord one plus! It's a great phone! Have katrice help you she's wonderful!
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August 2021 by Alex Bolt
Friendly and helpful.
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March 2021 by Tammy Pizano
Friendly and helpful
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March 2021 by matt g.
Live a block away from metro store. No service 75% of time loses more calls than not. 2 years no one can leave message. It doesn't work and store cant fix it. Sucks
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March 2021 by blueeyez!3
You guys need to do background checks on your employees. Wondering why I'm saying this? Run them...
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March 2021 by Cream Wilburn
Yes I literally just left the store all I wanted was 2 iPhone chargers, but I wanted the Apple charger I guess they don’t carry them. I was asking about the charger they did have because our chargers kept breaking. Omg the short Mexican guy with glasses snatch the charger out of my hand "rude" and all I did was ask questions. I went a few days prior and a black lady who also wore glasses helped start new service for my daughter phone she was so nice and professional. The Mexican dude needs a new job or something if he don’t know how to treat customers, had he not been so rude I may have purchased the chargers I came In for. Also seems like his co-worker was a lil scared to even ask him about the charger I don’t know but it was a horrible experience for me.
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January 2021 by Barbara J.
This store is a SCAM! Beware of Jonathan and his gang of customer service thieves. I went into the store initially complaining regarding the continuous buffering on my phone after I cancelled my husband's line. Jonathan stated that I had used all of my data and would need to upgrade. Was told that the new upgrade would be 50% off on a new phone with a second phone free. It would also include a free phone case. When I returned home with the new phone..the service was the same..slow buffering. Went back to store the following day and was informed that i needed to pay for increased data service that would be an additional $35.00..the same cost for having an additional line! i stated.."If this was the issue, I could have kept my old phone and only paid for the data speed increase"..however that was not what Jonathan said was the problem. I then asked for a full refund, as I then realized the scam! He immediately pulls out the receipt..and in the smallest print ever at the VERY BOTTOM..it states no refunds on upgrades. As I began to thoroughly scrutinize the receipt..I realize that the actual calculations were computed in error..and I was overcharged by $79.06! I'm reading other complaints on these same customer service jokers at Metro..how they refuse to divulge the owners/corporate information for complaints. I will be going back tomorrow..and will go down to the town office and retrieve information if needed..hopefully they will cooperate!..Otherwise...It's going to cost them even more!
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November 2020 by Anthony Simpkins
The overall rating is a 4.75. The customer service representative was patient, kind and knowledgeable
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September 2020 by Weneka Davis
Best phone provider I have had been with metro over 5yrs
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August 2020 by Danyelle D.
0 start_This store is they most unprofessional thieves and should not be an authorized user. On Friday I purchased two new phones switching carriers. I was told we have 7 days to switch the phones free of charge. and while Jonathan is laughing and talking the quietly say with under 2 hours of talk time. Now in 7 days who going to have 2 hours of talked time.v (scam) however my phones never worked at my lake house so from Friday to Monday I was 1 hour over and my husband phone was never checked. When I called the store the indicated a manager was not available and they would call back. Never received a call. On the last day of exchange they said that I have to call corporate. I would never do business with this store and would never recommend .There staff is uneducated on policies and I was told I never did a return. The Managers is always off and also a part of the scam I would never and I do mean never go to this store. The 7 day return policy is a fake. Do not walk out of this store with phones. You will be sorry
