-
August 2023 by Manny Torres
Whatever
-
November 2022 by Donnita Piggee
I appreciate Metro so much! They are so much BETTER than one of these main stream mobile providers!! Great phones, great prices, great service!! Friendly and helpful staff. Plenty of parking. Highly recommend!!
-
November 2022 by Jared Green
Just upgraded my phone here and was helped by Hailey. She was extremely knowledgeable, very helpful, and an overall great experience.
-
November 2022 by Joe J.
I needed assistance completing the transfer of my Verizon mobile number to the T-Mobile iPhone I purchased from a T-Mobile store that is no longer in business. I visited this store, which was within a mile of the original store, and explained my situation. The young lady I spoke with said I would need to contact Verizon to complete the process...they would not be able to assist. I explained the original store started the process, but did not complete it, and that I was told I could return to complete the transition. The staff at this store, including what was presumably a manager, were emphatic...they can't do it. They were totally indifferent, I guess because they were not going to make any money from me. A total lack of Company support.Returning home, and quite angry, I called T-Mobile's 'help' line and spoke to James. The experience was the complete opposite of the 'store'. He informed me the store could and should have helped me at the store level. Within 10-minutes, over the phone, he completed the process. If you are inclined to use T-Mobile...I suggest you don't use the Apple Valley Rd store....totally useless in my experience.
-
November 2021 by isaiah Florezsjhxxbd
Not to good there was only one person working in there.
-
September 2021 by Keni G.
I had the absolute best experience at this store, it was on 09/11/21 at approximately 6pm. My sales rep was Heaven and she was assisted by another pleasant lady, I'm sorry I don't remember her name at this time. I explained I had just walked out of the other T-Mobile store in Apple Valley on Dale Evans Parkway due to poor customer service. Their customer service exceeded my expectations and I upgraded my phone.
-
June 2021 by Ceaser Arroyo
Bad phones
-
June 2021 by Andrea Fuchs
Love the employees very nice and friendly. They help you in any way they can.
-
April 2021 by Kathleen Miller
It was a long wait. They might want to have 2 people working at all times in that store. It's not fair to the employee that was there and to the customers.
-
January 2021 by Edgardo Aragon
All the girls a this location are great.Iley wish is the representative that help me this last time i was in was so helpful, and so polite. Not only she gave me a great deal on the phones but she help me transfer all my data over from my old device.I will definitely recommend this place and have Iley help you.
-
September 2020 by SoCal Fishing _760
Amazing service! Girls are always great keep it up I would highly recommend this metro to anyone in the HD!
-
August 2020 by Fern H.
Not having any luck today trying to transfer my phone. The reps on the 800 # are difficult to understand & either cut off or the static is incomprehensible. I dialed the Apple Valley local # 4 times & no response. This company has good promos/prices but what difference does it make if u can't get service.
-
July 2020 by Dorothy W.
I have to tell everyone about how awesome this lady (Jovan) is at T-Moblie in Apple Valley. I have had a billing issue for over seven months. I have wrote numerous letters to T-Mobile but to no avail. So on July 16th I went to T-Mobile where this nightmare started, but they had closed down. So we found two other T-Mobile in the area. Both had over 45 minute wait. So by now I'm really pissed off. Let's go home. We live over a hour from T-Mobile. My husband saw another T-Mobile and said let's stop here. I said no way, because I was ready to kill by now. But I went in there anyway. I had a additude when I went in there. Because this was a such a thorn in my side. This beautiful sweet lady Jovan, the store manager helped me. I told her the whole story and she listened to me. Even after I was using bad language she just remained totally cool and calm. She got my problem resolved in no time at all when I couldn't get anyone from T-Mobile to help me'at all,she did. This beautiful young lady went above and beyond her job. This is what customer service is all about. She definitely deserves a raise. Not only for outstanding customer service skills, but for putting her life on the line to work for T-Mobile during a pandemic. Thank you Jovan, please stay safe. Dorothy Walters
-
July 2020 by Mike A.
What a complete waste of time. Dropped into the Apple Valley Rd store to ask a few questions about switching from Verizon to T-Mobile. There were two girls/employees helping other families...neither seemed to have any idea what they were doing. Constant phone calls for outside help and asking each other questions. This went on for over thirty minutes as I stood there, never being acknowledged by either of them. The two families being helped seemed to be getting antsy at the amount time it was taking. I finally walked out....Will stick with Verizon. At least in their stores, you can actually get help from competent staff.
-
June 2020 by Justin Carrafield
Kiara did a great job helping us purchase a new line. Excellent customer service she made the process super easy and pleasant.
