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August 2023 by Lisa LaLa
Ms Kelly is awesome.. Drove all the way to Apple Valley from Victorville. That's our new store. Thank you so much. She taught us allot that no one has told us before.
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May 2023 by Joshua Gawn
"I recently had a negative experience with Leslie's pools, and I feel compelled to share my experience. My elderly mother needed a replacement part for her pool filter system, and we were informed that the part was no longer available. However, after doing some research, I found out that the part was still being produced and was half the price Leslie's pools had charged us.What bothered me most was that Leslie's pools tried to convince us to replace the entire filter system with an air filter system. As my mother is 81 years old, I found this highly concerning. It was clear to me that Leslie's pools was not being truthful with us, and I felt taken advantage of.Overall, I was disappointed with my experience at Leslie's pools, and I would not recommend them to others. I hope they can improve their customer service and business practices in the future."Send a message.Free Research
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May 2023 by Dale
Excellent service, told her my situation and she gave me a thorough rundown of my options. Will be returning.
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April 2023 by Jennifer Bedore
ALWAYS go to Kelly! Super knowledgeable. You will not need to go anywhere else!
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March 2023 by Cheryl C.
I was really hoping to like this store being that we just got a pool installed. My husband and I bought a pool vacuum and were told that we could return it if we did not like it. When we returned it less than a week later the store manager said oh no not for that price, you can have store credit. Well, that's not what we were told. She then proceeded to load up the vacuum into her car so she can test it out in her own pool. Well, satisfaction is a matter of perception. We didn't like what the vacuum did especially since it cost 1,200 dollars. They issued store credit because I didn't know what to do. I called corporate and they agreed to issue a check and that they just had to figure out how to get it to me. It has been almost a month and they canceled the store credit (of course because they were issuing a check) well now I have neither. I am beyond frustrated because nobody is calling me back and I am getting the runaround. I do not appreciate it. I am simply asking for the money that was promised to me. As of right now, I have no product and no money. This is not right!
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December 2022 by manny mez
Kinda wish I could add a .5 star. Nasty employee even the manager was rude. I asked for a recommendation and was immediately backtalked and asked if I could read. I tried to purchase what I thought a good brand for chemicals but was ridiculed and laughed at in front of other customers.
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December 2022 by Robert Lomelin
Take your business elsewhere!!! Absolute worst customer service ever. I have never written a review before and this place made me. I have a pool and had questions about chemicals and the lady working there treats you so poorly. Wish they have better management to teach their employees to respect customers
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December 2022 by Khristalyn Villalobos
NEVER recommend this place to your clients!! I have sent several clients of mine over there just to be meet with a rude and insulting customer service. The lady there is rude and consending! Other businesses stay away from referring this place.
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October 2022 by Janet Bishop
Absolutely rude customer service today. I was told her name is Kelly Montano. Nasty attitude and I've been purchasing my pool chemicals from Leslie's for years, no more. I'll take my business elsewhere.
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July 2022 by Jason Perry
Local pool shop, friendly helpful staff, I was in & out & signed up for their discount program.
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July 2022 by Juliann Boyd
Does anyone answer the phone at the places!???
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June 2022 by Katie Girl
My family and I were in Leslie's,HWYw8, today. We received acceptional customer service with Nicholas and his co-worker with glasses. We were there to only buy sand for our sand filter, but because of the great service, Nicholas's patience, and his kind demeanor, we ended up buying $400 worth of stuff lol....well worth it. Nicholas went above and beyond, and because of that, my family and I will be returning to this Leslie's location for any of my pool needs (which will be very soon lol) ?
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June 2022 by Debra Ayres
Saw a old friend there, she is manager of this store!
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June 2022 by floyd simmons
Hmmm not sure why you hung up on me but that was rude! Guess I won’t be spending any money with you!
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April 2022 by Derick G.
First time buying a pool and Kelly made it very very easy. She was very helpful and knowledgeable and has made me a customer for life. Thanks