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March 2024 by Cathy G.
I want to thank Roxanne customer service, for making this customers life easy. We had an online order that was quite complicated for us, but not for her to handle. I truly am grateful to be a customer of Apple Valley Home Depot. It's nice as a contractor to walk through the door, ask for help and actually receive it. I also want to add that the selection was spot on we came in thinking there was only gonna be so many, but Roxanne had an associate go look, and we actually got what we needed from the store saving us from having to drive all over to different locations. There is value in any product that you can get at one location. This trip was worth the money and our time.
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February 2024 by Emerald Lyfe
Rude employee by the name of Katie at the return dept ignored us when we were in line and no one else was there. A coherent male employee walked by her and said customers and she replied I know and took her sweet time. What a jerk! Hopefully she is not on the employee of the month/year whatever that award thing is. I'll try to avoid here.
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February 2024 by Martina Pelayo
I shop at this location primarily because most of the time, I can always find someone to ask for assistance without feeling that I'm disturbing them. I was at the store yesterday to get some items for my handyman. When I asked Saimir for help, he didn't just say to go to this or that isle, he actually went with me to find the items I was looking for (even though he was in the middle of a process). To me, that's going above and beyond expectations for a customer. I've had similar experiences in this store a few times, which is why I don't bother to visit the store across the street. I'm Femi Nelson
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January 2024 by lauren Stewart
High price for case of enviro fire logs.but usually stocked.only two last visit one I could reach looked old and weathered,even LG hole on box the other brand new was pushed wa back noway to get to it.
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January 2024 by pamela Young
Very helpful very good place
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January 2024 by Preston Schofield Jr.
I got the best customer service I've ever got. If you want your problem solved or questions answered go to Maria the manager she is quick ans wears her smile proudly
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January 2024 by Phylicia Oliver
Easy checkout
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December 2023 by Tina Puentes
starting off with the worst customer service experience. becoming the best. Jojo, Emily, Omar, and my favorite Sally did a fantastic job at helping out. if you need help with appliances see sally she knows her stuff . ? brenda management you have a great team
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October 2023 by john d.
As a contractor always short on time I was waiting for some concrete block for about 20 min and an associate Heather just getting back from lunch saw me waiting and took initiative to see why and immediately said let me help , and got me going within 5 min , impressively jumped on forklift and took care of business. Shout out to Heather who made my day.
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October 2023 by Josephine
It's beginning to look a lot like Christmas! Home Depot is my go to place for anything home related. From cleaning supplies to appliances and more... I could be in there for hours.
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September 2023 by jamie evans
It's hard to find a knowledgeable employee here that's willing to help but they do exist . For the most part everyone is at least pretty friendly and the store is well stocked.
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September 2023 by Michelle Hall
We went in today to exchange a broken Ryobi tool. Liz was rude and unhelpful. I believe Liz needs additional training in what it means to be a customer service representative (or maybe be placed somewhere other than customer service ?). With that being said, Ana and Kayla are professional representatives for this Home Depot. These two deserve a promotion and a raise ? ? ?. Thank you to both Ana and Kayla for ensuring that my husband and I will continue to be Home Depot regulars!Moral of the story, it really comes down to the employee. If you're frustrated with the one "helping" you, just go find a different employee. Some of the employees will work towards customer satisfaction. While others can't be bothered.
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September 2023 by don moenich
I met Saimir last week and I was amazed at the customer service that he provided me. He not only was able to assist me in finding some items in his department, he actually walked me over to some other departments and assisted me there. Additionally, he's super knowledgable about many different topics and issues with home repair / clean-up.Saimir is the reason I love shopping at Home Depot! You're blessed to have him representing you!Don
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July 2023 by Michael Hodges
Non-existant communication every step of the way - from customer to in between employees. Obviously, whoever supervises this store isn't performing their job.I visited this store to quickly purchase a washing machine as mine had finally died according to the repairman. A friendly employee gladly sold me a washer with "only" two catches. I must buy hoses if i wanted free delivery, furthermore, it wouldn't be delivered for a week "because we're booked up". Fine, I'll buy the required but unneeded hoses and forcibly visit the local laundromat while I wait.I heard nothing from Home Depot or the "third party delivery company" the day before delivery as promised, nor the delivery date. I decided to call to find out what happened but first put on hold for an inordinate amount of time - numerous times, only to be literally thrown into a "spin cycle" by numerous employees whom knew nothing about my delivery, although their notes stated a today delivery date. I eventually was told the washer was on back order & unavailable at this time. I'm questioning why the sales person wasn't aware of this issue. I was directed to call the delivery company, which I did with no luck - no answer after numerous tries. I suddenly recieve a text from the delivery company (Timco) stating my washer will be delivered in just over a month at three in the morning!Okay, now I'm irate! After eventually contacting a manager (Mike) whom proceeded to list excuses, I stated to please not make me start cussing. I want this issue resolved today as promised. He directed me to another employee (Tiffany) whom seemed to be the only one willing and able to resolve the problem.Finally! I'm relieved Tiffany found a washer and an employee to deliver it to my residence immediately!I happily await my new washer........only to find upon arrival it's a gas dryer!!Delivery guy quickly returned with a washer but stated he wasn't allowed to hook it up "due to insurance issues". Really?!I'm perplexed I was forced to buy hoses (originally), and assumed delivery included installation since I never was informed otherwise.Thanks for the runaround Home Depot!
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July 2023 by Farrah
Girls at returns are rude, the guy helped me even though he was about to leave cause the girl was to lazy to help. Thank god for Kevin, he was a life saver. Great customer service and made the headache of returning a breeze. I really feel he should be the one in charge. Seems to be the only one that cares about delivering exceptional customers service with positive attitude!