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August 2024 by Robert Shaw
The men who came and moved me were alright, but getting a return call from the office is an impossibility. Tried several times to get a simple question answered after my move but was totally ignored. Not the way to run a business.
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May 2023 by Paul Shiras
When I moved they sent a truck that could not hold three rooms of furniture. As a result I had to rent a U-Haul to get the rest of my possessions from the house to move to new location. At 80 years old, I did not hire a company to leave things behind.During the move, a traffic incident accrued and a valuable piece of furniture was damaged. Repeated calls has not resolved the issue, in fact I was told they "forgot about it." It has been a month since the move and still no action or even a return call. In fact they are not taking my calls.
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January 2023 by La O.
We just finished using them for the third time. I wish I would have told them that I had real furniture, not the junk from IKEA. They should have sent three people but the two guys that came were great and they got the job done. It's not their fault that we didn't tell them about our heavy furniture.
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September 2022 by Sean
I had this company move me yesterday and I must say they were very professional and got right down to business! They didn’t waste any time! I called around to get quotes and everybody was 1500 and above, this company is reasonable with the pricing and efficient with their work! I would highly recommend this company to move you if you're looking for good quality and good prices. Thank you Joe and the rest of the team I mean they worked very hard & they’re Assets to the Company! Hope they’re getting Bonuses! Job well done!
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December 2021 by Erica M.
They were very rude and refused our move. They sat in their truck for an hour and left without packing anything. Their actions pushed our move back 9 days and resulted in us losing a lot of reservations we made. Very disappointed in this company!!!
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September 2021 by Alan G.
We needed to move my parents from Oak Hills to Orange County and called Hi Desert Movers. They responded quickly, were very friendly, and answered all my questions very clearly. They got back to me with a flat rate quote and it was very reasonable. The guys showed up right on time and worked quickly and carefully and the move went smoothly. I would definitely recommend them. Thank you!!
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June 2021 by Jesse L.
The moving transition went smoothly. It saddens me to change my 5 star rating and lowering it to a 1 star rating. The move went smoothly and was very satisfied to refer family and friends. Unfortunately, there was lack of follow up when I brought up a question of concern. I left messages on their business phone. Not one phone returned, no text message and no record on my call log of a call made from Hi Desert Moving Co. for at least a few weeks. My question of concern is irrelevant compared to their company values on their website. "As we have been from the very beginning, Hi Desert Moving Company remains committed to serving your family with respect, honesty and value." Joe Martinez, CEO Hi Desert Moving I did not get the respect that every customer deserves. The best customer service is from the start to the end in order to give referrals to family and friends.
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August 2019 by Patrick F.
I have thought long and hard before leaving this review. I've never used a moving company before so it was a learning thing. The quote process was easy and I liked the quoted price but on moving day, the "lead" guy Joe (not the owner) gave me attitude because of a slight change (it made their part of the job easier) I heard him complaining to someone, he was so loud I heard him in the house from outside. Then I explained to all 3 guys what was staying in the house and what was going. I get the fact it was a hot day and they started at 7am but the simple fact is, if you do a job it should be done in a professional manner. After a long day of moving, they damaged furniture, my brand new refrigerator, grease marks on a newly cleaned carpet (which they tried to say were cigarette burns even though no one smokes in the house), and now several days in the new house I am finding even more broken items, they stacked boxes of heavy books on top of boxes of glassware, photo frames with broken glass, I am missing my Kitchenaid stand mixer, I called Megan about the missing items and she said that since they do so many moves, she would try to find out what happened to it, I am also missing several expensive chef knives and cleavers, damaged walls and to top it all off- they moved everything I asked to stay. So now I have to go through every single box and move them myself to a storage unit, this is such an inconvenience because I am the caregiver for my bedbound elderly Mother. I cannot recommend or say much good about my experience with them. They have excuses for everything. I learned my lesson- if you want a good job and your items to be treated well, do it yourself. NEVER AGAIN! Thank you for this lesson.
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June 2019 by Paula P.
Joe, Gary, and Gordon just helped my family move very heavy furniture from a two story home in Victorville to our new home in Apple Valley. They were prompt, professional, and efficient. I highly recommend this company!!!!
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January 2019 by Taylore C.
I used this moving company on 11/18/18, the 2 guys who showed up were friendly enough. I had every intention of rating them well, hoping the owner would make good on returning the stolen property his employees took from me and overages that I was charged. Unfortunately neither concern has been resolved, and I'm forced to share this cautionary tale. I am extremely disappointed in the way this transaction has planned out. See notes and pics to substantiate my concerns: *Originally overcharged for mileage, challenged the movers on the spot, and they corrected the issue. Also overcharged for labor, which they would not correct. Provided exact mileage documentation to Hi Desert Moving Co. owners, Joe & Meagan, via email & proof of actual labor hours earned based on text messages from his employees upon arrival/departure at each location. --Spoke with owner Joe approximately 6 times out of the 10+ attempts to contact him. Each time we did actually speak, he acknowledged the invoicing errors, considering my detailed documentation of the transaction. He assured me he would reimburse the labor overage - which I have not yet received, six weeks after the fact (approx $180 owed to me). *My new Queen box spring was taken by his employee the day of the move. When I discovered the box spring had not been returned to my home as discussed, I reached out several times to find out where it was. After many attempts, I finally made contact with Joe, and he confirmed he did in fact still have the box spring in his moving truck. He apologized and assured me he would return it immediately. I had concerns with the storage and sanitation of the box spring after being out of my possession and in his truck for so long (at that point it had been 2+ weeks), so he offered to sanitize and return it right away. That was OVER SIX WEEKS AGO. At this point, the box spring has been STOLEN. I have basically begged to have this item returned, to no avail (see pics). I find it absolutely unacceptable, and consider it theft at this point, that this company can keep my belongings with no consequence. *Movers carelessly damaged the wall of the home I moved out of with a simple plastic edge of a box spring (see pics). The landlord charged me for this drywall damage, and the owner of Hi Desert Moving Co. conceded to reimburse me for this cost. I have yet to receive the reimbursement. I fully understand that my move took place a week before Thanksgiving and heading into a busy holiday season, but I find it absolutely unreasonable to allow 6+ weeks to go by without returning my property to me or reimbursing the monies owed. Really hope this is helpful and nobody else out there has to go through a similar experience. I love supporting small and local businesses, very bummed about this whole thing. Super disappointing, to say the least.
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December 2018 by Michael D.
Hey , any of you that speak highly of this moving co. did you bother to get other estimates? My move was from Victorville to southern Arizona , 610 miles a straight shot down the I-10 no hills no curves , it's a 10 hour drive because as soon as you get into Arizona the truck speed limit is 70 mph. I had these people out for a quote Joe and Meghan dressed to go to a dinner party driving a fancy car took an hour for the figures then she wouldn't tell me how much it would be , that's when I knew I'm in trouble. Anytime someone's trying to sell you something but won't tell you how much it is lookout. Received an e-mail from them the next day price will be $6500 or something I don't remember the exact figure and they won't take my valuable potted plants because they're live. I only had a 2 bedroom house to move with a washer and dryer no other appliances or heavy stuff would only fill a 20 foot moving van about 3/4 full. I got the job done by Southern Ca. Moving Co. including the plants for $3300!!!!!!!!!!!!!
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May 2018 by Mike C.
Meagan and Joe run a great company. They fit me into their busy schedule. The packers took great care with our glass, China and pictures. Effective and efficient packing then drove all the way to the SF Bay Area. Had to unload up 2 flights of stairs. They did it all with great energy and congeniality. Highly recommend and will use them again.
