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November 2023 by Kristian H.
Something is always broken at this location, it's always either the outside machine or the Machine inside for after hours, every singe time I come here it's such a inconvenience, I was gonna close my account after they closed the location off of hwy 18 but decided to keep it, now I'm regretting, so many issues for a new bank, I know I'm not the only one having this problem here!
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November 2023 by Richard Sojka
I went to a teller to schedule an appointment with a Chase banker! I told her the situation regarding my Boeing Pension Account that is in a J P Morgan Chase Bank Account! I just wanted to talk to a banker because this is a pretty gnarly banking situation! I RECEIVED NO ADVICE ABOUT HOW TO SCHEDULE AN APPOINTMENT WITH A CHASE BANKER. All that happened is that I ended up arguing with the bank teller WHO KNEW NOTHING ABOUT MY FINANCIAL SITUATION! She would not connect me up with a banker! I just went into the Chase Bank Appley Valley and I only asked one question: “Can I speak to a Chase Banker?” All I got is a bunch of grief from a teller who did not understand what I was talking about! I do not know the teller’s name but she had black hair!
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November 2023 by PadenMichelle
This is the worst bank ever. They held my purse hostage even after us calling and confirming we were on the way to retrieve it. We got there ten minutes after closing to see everyone who was working still there to only be told "Come back tomorrow" my purse holds important medical equipment that they withheld out of pettiness. They suck at their jobs and all should be reprimanded for what they did.
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October 2023 by ColorMeNanny
I like Chase Bank but the ATMs at the branch in Apple Valley, CA are always out of order! What's the point of having a drive-through ATM if it never works?
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September 2023 by Miranda S.
this bank really took my money then said this! this is very unprofessional, i have bills to pay!!
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September 2023 by Lin Staley
Chase raised the value of my home 100,000.00 so that they could raise my monthly payments 188.57. This is the exact amount of the cost of living raise on my social security and the raise I got on a small pension combined. I have been banking with Chase for years and have always had my home mortgaged with them as well as my checking account. I have never had a problem and have always experienced a very small increase in my house payments yearly for taxes and insurance but they have stepped over the line and are forcing me to find another banking and mortgage solution.
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September 2023 by Cecilia Vega
They closed the branch close to me so I drive all the way to this location (Jess ranch) the atm wasn’t working parking is horrible long lines waiting for atm outside and inside!!!
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August 2023 by Lilia Johnson
The Chase in Apple Valley has unsatisfactory service. Each time I happen to go to the bank, either the bank ATM is closed or the ATMs take my money and are unable to deposit it due to an error. This the only Chase bank in Apple Valley. I shouldn’t have to go to another Chase in another city because this bank is appallingly difficult.
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August 2023 by Ashleigh R.
This bank sucks, especially this location. They are fairly new and yet everything is always broken or out of order here. I don't think I've ever successfully used any of their ATMs, particularly the drive-through option. I don't under how a company this wealthy (off of my fees alone), can't afford to keep their branches functioning properly. What an inconvenience. Thank god I don't have children or a disability, because this bank does not prioritize accessibility.
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July 2023 by Lane Jackson
Worst bank that I've ever seen. Horrible service and horrible attitudes. They act like they're doing you a favor by letting you walk in the door.
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June 2023 by Kaitlyn De Santiago
Ok.. so I see everyone has had a problem with this branch and it's communication but I gotta tell ya, I just got off the phone with a lovely lady named Rebecca and she was so kind and helpful. It took less than 5 minutes for her to answer the call and help me with my request. So, very pleasantly surprised considering the reviews! Glad to see some improvement ? well done
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June 2023 by Jason Thompson
They said I needed to create an appointment to sign some paperwork to open an account but wouldn’t let me create an appointment. They just took my info down and said they would call me and of course they never did.
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April 2023 by Jackie Byers
Can't get ANYONE to answer phone! Always crowded, only 2 bank clerks and LONG LINES. Parking is also a nightmare. Sure miss the bank on hwy 18. Never a problem there.
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April 2023 by Theo W F
Always a problem at this location. Can't get anyone to answer phones. Yet, the Chase website indicates to drop in for a chat with a Private Client Banker. Regrettably, that never happens.
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February 2023 by Dale Knoll
This branch is always been great to me I have been there for years and had problems with my account from headquarters in this Branch help me weed through it they've also you help me customize my credit cards always have been polite and courteous