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January 2024 by Albert PULIDO
Purchased a dart board for a gift
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December 2023 by Shonna Hunt
Got what i needed for my mom
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December 2023 by jesse chase
The staff was helpfull they are the only store in the high desert that has hockey related stuff over all 5 stars
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September 2023 by diane valencia
Great customer service. Should have got his name but he was very helpful with or buying. Great job
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September 2023 by Emisis
Good experience. They had what I needed and I got in and out quickly.
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September 2023 by Rick M.
II called to make sure Big 5 had the rounds I wanted. I spoke with Leslie, the store manager and she confirmed. I called back because I wanted to make sure I brought in the correct documents to purchase the rounds. The person was not clear so I asked, "are you saying I need to bring in ........". She said yes. When I got there, Leslie the store manager told me I needed additional documents. I said, I verified what I needed over the phone. She said, she was told I called back and the other person was trying to explain it to me. I told Leslie what I was told. She said, "this is Monday, I want to have a good day, and I don't want to argue." (A comment I believe was rude. I was misinformed and now being blamed because of it) I was trying to have a good day. I called twice to get information so I would not be wasting my time, energy, and gas. It is frustrating to do what you are told you need to do and be mis informed. Leslie did not apologize for her employees poor communication and she did not say she will provide the employee with additional training so the miscommunication does not occur with other customers. Leslie displayed poor customer service and poor management. I gave her 1 star.
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September 2023 by M P.
Had questions about ammunition. Manager Leslie is rude and incompetent and could care less. She NEVER apologized for her employee who has no clue about the laws regarding ammunition. She is a terrible manager and she could care less about the mistakes made that cost me time, gas, and wear and tear on my car. Fire Leslie and at least get management who know their job and care about the company.
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August 2023 by Robert Moore
Very helpful. Got me a nice pair shoes real quick.
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July 2023 by Atormentada LaTorre
Customer service excelent easy to find what you looking for, great store.
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July 2023 by Andrea Booker
Sign up for their email saved me a lot. They had a nice size option of everything I needed for my son's foot gear and the employees at the one by the mall where so helpful. Wish I could say the same about the one in AV. Just pointed me to the items and I was looking for a while to make sure I had the rt cup protection for him and she waited until another customer came in and walked them to the same spot and assisted on them. Big five your employees reflect you. She was an older lady compared to the nice to young ladies in Victorville???.
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July 2023 by Jo
Always helpful customer service. Sometimes they won't have enough stock.
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July 2023 by John Antista
I've been shopping this store for many years. Always good. Only thing is the screws that hold Kershaw knives together always come loose. Once the screws come out there no good anymore
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July 2023 by Michael Montandon
I asked the girl it was at the cash register if that was the only one of that kind. She went and got two other kinds for me to look at. Then checked me out with the one that I bought. She was so helpful.
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April 2023 by Scottys Stunt and Tactical Driving Course
New Newbalance shoes feel great
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March 2023 by Allen Tucker
My favorite store for those neccessary outdoor items. Make sure to log in from your email account for daily specials. The associates very helpful always .
