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March 2024 by Karen M.
I'm posting this because I think that Best Buy's return policy is messed up!!! I bought a printer cartridge costing more than $26. When I realized I bought the wrong cartridge they wouldn't take it back. I didn't expect all my money. I expected they would charge a restocking fee but no money at all seemed extreme. I will never buy from them again. *
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February 2024 by Fidel G.
I can spend hours in here this is my favorite location in the high desert always great customer service and always stocked in the items I'm looking for. Great knowledgeable services
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February 2024 by Salli R.
Mike Rayis rocks! I accidently placed an online order for pick up at Apple Valley CA instead of Apple Valley MN. He went above and beyond to help me get this fulfilled by the correct store in Minnesota and I was still able to pick up my merchandise on the same day. Thanks again!
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February 2024 by stephany chairez
Great customer service
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February 2024 by Teresa Hyatt Radke
Always the best customer service. This is our go-to store!
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February 2024 by Alicia Romero
Went to buy a laptop I asked for some help they sent a lady who wasn't experienced in the computer department she knew very little to nothing about laptops and told me that they didn't have anything on sale which I didn't ask if there was. As she went to see of they had the laptop I was going to buy in stock she stops to help another customer ok so I waited about 10 mins and went to ask her if they did or did not have the laptop and she asked me to give her a few minutes.. soooo i decided to tell the floor manager only how long I'd been waiting for a yes or no from the lady who was supposed to be helping me , and that they need to sharpen there customer service skills as poor skills will have people walkaway especially of they are going to drop some money in their store..
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February 2024 by Albert Olivarez
Good service
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January 2024 by Esteban Fernandes
The Geek squad was able to run diagnostics on my iPhone 8 Plus. Bad news it has an audio board defect all over the internet about it. Hopefully they can fix it it’s a good size phone and it works well.
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January 2024 by Scott and Vicky Russell
We bought a laser printer. I just want to recommend this store because of the staff. We had a rep named Jesse who helped us in a quick, competent and efficient manner. So his customer service skills are the main reason I'm giving this encounter 5 stars.
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January 2024 by Dale
Can't return anything after 14 days. Most other stores give you at least twice as long. To get a reasonable return window you have to pay for one of their otherwise useless memberships @ $50 or over $100, Am I the only one that's sick and tired of this membership trend? Seems like every store is joining in on this swindle of selling memberships with recurring monthly/annual fees, just go get basic courtesies that any good business would offer their customers? I have to pay $50 just to be able to return stuff I'm not satisfied with? What's next? Is membership required to use the restroom? Actually, I don't think Best Buy even has a customer restroom. But if they did, they would probably make you buy a membership if you wanted toilet paper.
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January 2024 by Hugo Moran
It is a shame that they only give you a 14-day return window. I tried to buy from them every time I could. From now on, amazon has my business.
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January 2024 by CHRISTOPHER LANDRY
Excellent
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January 2024 by Lisa Graves
Went in and bought 3 cell phones the guy who helped me was very knowledgeable and very nice ?
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January 2024 by Bob Vernetti
You CAN NOT speake to anyone at the store, it’s all off shore. I need to speak to the store manager and can’tGood bye Best Buy
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January 2024 by Vanessa Spagnolo
It took a long time to get customer service to help. I prefer to shop online at Best Buy
