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March 2024 by Linda Cornell
Great staff. Very clean facility. Vet very caring.
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March 2024 by Pine Apple (Pineappleaks)
The ladies are great there. The front desk, the vet and even the techs. They are very nice and knowledgeable. April is the woman that has helped us the most. We have a new puppy as well as an old dog. The only reason it's not a 5 star is that it gets quite busy sometimes and when this happens it seems less personable and more "going through the motions" type of feel. But yes, I do recommend this place. I feel my pets are in great hands there.
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January 2024 by Andy Calvert
I've had JJ on the yearly plan since first invaded our home. He's healthier than ever. And he shows no no signs of slowing down, and no intention of leaving us alone. But he loves the the ladies at Banfield.
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January 2024 by KarRee Matyseck
The Veterinarians and their assistants show so much care for my animals.
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December 2023 by Donald Tate
Always a pleasure to bring Comet in for her appointments. The staff there is wonderful!
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October 2023 by The Olive branch Eric
Man pretty frustrating place here. There’s a lot going on here partly due to the fact that it’s located in PetSmart.Feel like they just really wanted to get out of there. Not sure if it was the end of the shift or due to the fact that we used a few free coupons. Very concerned about my dog as he’s a puppy, and I did not feel like I was acknowledged, or listen to. Typical high desert service.
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October 2023 by No Friends
If love your pet don't take them here. Their more worried about going home on time than caring for your pet. Great customer service at the front desk, NOT! You guys are hot mess!
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October 2023 by Carmel Ferrara
The service is always very professionaland they have my pets best interests.
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September 2023 by Melissa H.
Banfield wellness plan since 2015Meow Meow is a 16 lb Maine Coon, 8 years oldDuring this visit he had 2 teeth extractedI want to express my gratitude to the team at Banfield for taking such good care of my fur baby, Meow Meow. April was absolutely fantastic and showed so much patience during our visit. I am beyond grateful for her and the rest of the team's efforts at the clinic. After glancing over my bill, I noticed a charge for an X-ray that I thought was included in Meow's plan. April was so considerate and took the time to explain that there were actually two X-rays conducted - one for Meow's mouth and one for his body. She was incredibly helpful in walking me through the charges on my bill to make sure I fully understood what I was paying for. As a responsible pet parent, I understand it is my responsibility to ask questions about any charges I don't understand. I am grateful for the help I received and would have regretted paying blindly without understanding what I was being charged for.Banfield seems to honestly care about pets' health, and I appreciate that. Her kindness made a huge difference, especially for a concerned pet owner like myself. Thank you to April and the entire Apple Valley Banfield location team for taking the time to answer my questions and treating me as more than just a number.
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August 2023 by Jason Z
I had a pretty good experience at this Banfield location. The vet seemed knowledgeable and thorough and I was able to get my dog in right away. The only downside is they seem to spend a lot of time trying to sell you on different monthly packages that they have for services as opposed to just paying for what you need, which was a bit alarming because I felt like I was at a car dealership. But other than that, it was great.
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August 2023 by Melissa Gomez
I have been on hold for 38 minutes waiting to get my card removed after they signed me up for another year without getting my permission. You cannot cancel through website or store location only customer service that has high wait times due to them doing this to so many people. This company is wrong to charge people another year at $62! A month without even talking to the customer or seeing the dog in over 6 months. Would absolutely never get any services from them again. Do NOT recommend.
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August 2023 by May day
This was recommended by PetSmart as a place to get a discount on spaying your dog between $20 - $150 but when I called they said it would be $600 - $700, they don't have discounts. Nevermind...its just a waste of time calling, you can get that high price anywhere, they advertise as a place that cares about animal population control, but that just a selling point, they only care about the money like most places. Don't give false advertising.
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August 2023 by Erika Taylor-Ruffin
I absolutely love this place. They have the best customer service ever. They love all of the furbabies. ??
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May 2023 by Stephanie Brynjolfson
We made countless calls. Our little monster was lethargic, not eating. We were terrified. He is a senior dog. We were met with indifference, brick walls... you name it. UNTIL we called Banfied. My daughter spoke with a lovely woman (I wish we knew her name), who told her that they were appt only. Until she heard the desperation in my daughter's voice. Immediately, she told my daughter to bring her dog in and they woud take care of him. I called and spoke with Desiree who was so compassionate yet professional. I wanted to thank them for being so kind. For them to think beyond their rules, having no idea who they were dealing with... My daughter and her monster literally saved each other. People forget that everyone has a story. To be cold and inflexible seems to be more and more common. Thank you Banfield for what you did today.
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May 2023 by Brittinie Waters
Has a great visit. Everyone was super helpful and nice, explained everything to me. I will be going back hers
