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August 2023 by kittie lynz
Absolutely awful. Throwing our items in the boxes, had to be recaled twice because they literally HID stuff so they could go home ewrly. Asking for food and drink all the time. Sent literal teenagers who had to be supervised, thoigh the supervisor just sits in the car.... Do. It understand why the military still contracts them. Having to file so many complaints and claims....
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June 2023 by Patricia R.
What great customer service!! I was in a pinch and Don saved the day. I needed a copy machined moved from one side of town the the other so we would not have any down time or problems in getting our docs out to our customers. Everyone else was telling me they would not be able to get to it for another week or longer. When I explained to Don my problem he jump right in and made it happen for us. Thank you, thank you, thank you!!!
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June 2023 by Marilyn C.
I have been using Apple Valley Transfer & Storage for my moving needs since the 1980's. This company has bent over backwards to help me move. In one move, the company's movers went to three different locations, and picked up my furniture and belongings and then delivered them all to my new home. Apple Valley Transfer & Storage, has also moved my business from one place to another. This company is safe, very capable, honest, and informs you of every step of the move, from beginning assessment to the end. The staff of movers were very careful with my furniture and accessories and delivered them and placed them where I requested. There is nothing this team cannot do. They do it all, and in one move, they brought a truck big enough to move my golf cart with my furniture. My last and present move took two days and it went off without a hitch. If needed this company also provides all packing materials so your items remain in one piece. They also pack everything if needed. My mirrors, Televisions, and antiques have always been in one piece and without scratches when they arrived. I would never consider using anyone else for my moving needs, and any person who needs to move anything, should also use Apple Valley Transfer & Storage, because they will be completely happy and satisfied when your items arrive at their new location. I cannot say enough about this wonderful company and their dedication to their customers, old and new.
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April 2023 by HDEarthwalkerPhotos
ONE STAR IS STILL TO MANY!!! This company speaks no truth.Absolutely the worst experience I have ever dealt. From the beginning to the delivery. They tell you we are here to make this easy and stress free. Plan on your stress level to be off the charts.The packing crew, WOW I had packers going thru my comics and setting ones aside. When asked why those were set aside, said was going to ask if I could have these. I had a vintage BB gun from the 70's that had never been opened. One of the verified packers Nico opened and removed from the package. And being told that they are all Vetted because they do so much work for our military. I don't think so, not by the by they rifle thru your belongings.We paid to have them pack or televisions they packed none. The driver and his crew had pack them. I wouldn't recommend them to people I don't like. I would recommend researching and going with someone other then. And they tell you if they disassemble on this end they reassemble on the other end. NO THEY DON'T. Again from beginning to end the worst experience ever. From Donald the estimater who after 3 visit still couldn't estimate the value of 2 + 2. The drive who picks the loading and unloading crews. Well I can't even put it into words.They tell you if they disassemble something they reassemble on the other side. The crew hired by Andrew their top rated driver. Told us if they didn't disassemble they don't reassemble. We paid $2300 to have Televisions package. They removed the bases from the Televisions and the power cords. They are not in the boxes labeled parts. Our sleep number bed was not put back together like it should have been.As we they to unpack and reassemble our home the move I realized we made a very bad mistake, chosing Apple Valley Transfer/Allied Movers. Move to follow as the unpack. Also be aware they charge $1.75 a pound and if they damaged and break your belongings you get $0.65 a pound. And they don't care about your stuff.If you value you property your belongings DON'T use their packing crew they do not value you stuff. They broke items before even packing and still packing it, going to keep adding what we find broken1 × Coffee table2 x mission style CD racks2 x lamps1 x antique beer sign/mirror1 x king size bed foot board1 x Troy Bilt push mower bent wheels1 x Christmas Tree in ceramic base1 7' Christmas Tree3 x garage cabinetsNOT A GOOD EXPERIENCE, NOT WORTH THE MONEY SPENT, FOR ALL THE STRESS AND DAMAGE DONE TO OUR NEW HOME.
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April 2023 by Jamaine Hawkins
It’s one lady in the office that is very rude she has worked for apply valley for years. Warning to other drivers get your weight tickets elsewhere if delivering sit they will punch your weight ticket lighter than your actual shipment but the warehouse crew was great
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April 2023 by Jessie James
Expeditious, organized, and driver friendly staff.
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January 2023 by John Williams
Not very welcoming in the front office area.
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September 2022 by Becca Tinajero
Horrible experience… Wanted to go over every piece of furniture in my house to give me an estimate. However, they are hourly so this is absolutely ridiculous. I explained to them what we were looking for but he still wanted to ask me about every piece? Don't waste your time…
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September 2022 by Kristie M.
We had a lot papers to shred. Our city canceled the last shred day due to Covid. I called around and found Apple Valley Transfer and Storage on Corwin Rd. We took our 2 large, full trash bags out there and the employees were amazing! We were there no more than 20-30 minutes. They came to our car and picked up the bags so they could drive it over to the shredder. The price was very reasonable for us and they do have other options. We highly recommend them!!
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August 2022 by Thomas Olson
Excellent service !
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July 2022 by Sonja S.
We hired Apple Valley Transfer & Storage/Atlas Van Lines for a move from California to Georgetown Texas this week. My husband has serious back problems and so moving ourselves was not really a great option. Our situation was a little different than some, because we moved everything before we actually left to drive to Texas. Our son was on the receiving end in Texas, and he was very impressed as well! I would highly recommend them to anyone making a long distance move. The process from beginning to end was stress free, and was well worth hiring them for the move. We priced the Pods to move ourselves and an early estimate would have been more than the full service with Atlas. They are very professional, pleasant, thorough, and have the highest level of customer service! They packed us on Monday July 25th and the driver was in Georgetown three days later. The packing staff as well as the driver packed us and loaded us the same day. The packing and loading for a 1848 square foot, three bedroom house and garage was four hours, and man are they fast, and thorough! The original estimate/weight was higher, and once they got the final weight of the loaded truck it was much lower than expected, and lower than moving ourselves with the Pods. And, turns out we probably would have needed two Pods to move. I can't say enough about Donald, and Ashley! Again excellent customer service, and they kept us informed at every stage of the process, and move! Also side note, they also own Shred Your Docs in Apple Valley, Ca. We used them on three occasions to come to our home to shred years of banking records, tax records, old receipts, paperwork,etc. We had been in our home for 36 years, and with working full time, and six days a week for the last eight years we accumulated a lot of paperwork I wasn't able to clear out until a couple of months before our move. So all in all both companies surpassed our expectations and made life a whole lot easier for this move!!!
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July 2022 by basically 3r3t
The workers showed up and immediately took a 1.5 hr lunch break. Worked for an hour took a 40 min break. Showed up the following day and took a 30 min break after an hour. Then over a 2 hour lunch break which included the entire crew leaving to deliver supplies to another crew. Completely unnecessary, since they only needed the driver to do so. Then they left an hour early. They have 1 day before our load day and not 1 room in our house is complete. When calling the business to voice our concerns we were talked down to, consistently cut off, told we had no idea what we were talking about, and threatened. When asked for their supervisors name they refused to give it. If I could give 0 stars I would. Highly DONT recommend.
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March 2022 by Nestor Melendez
Great customer service, clean, safe friendly.
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January 2022 by Tim K
They were great! We called them to shred documents for us. They were able to get an appointment quickly for us and everyone was so nice. Will reach out to them again! Thank you
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September 2021 by Susan S.
We contacted Donald at AV Transfer to get a quote. Donald came out, provided a thorough quote based upon the inspection. The movers who came to move us 500 moles away were the nicest group of guys. They loaded up all our belongings including our spa. The same guys delivered 2 days later to our new home. I cannot stress how important it is to have a trustworthy company move you. Ashley was also so very helpful not only during the process but with follow up e mails to make sure everything went smoothly. This is an amazing company from start to finish.
