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August 2024 by musica romantica en ingles
Rude people working
I wish to give 0 ⭐
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August 2024 by Nick Abreu
Probably the rudest staff I’ve ever dealt with. Racist too. I now have to go out of town to use the post office.
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August 2024 by Agustin Estupinan
Part of my job is to deliver letters every single day and when I have to go drop them off, I know for a fact, they don’t like it, which is fine. I don’t really care but every single day they make up new rules and try to make it more frustrating than it has to be every single time. They always make some comment about how I should’ve drop them off earlier or how I should include boxes or no boxes. They are never satisfied and are extremely rude and unprofessional. I hope a supervisor sees this and is ashamed of how they’re running that place because it’s a joke. Every single time I go there a new employee tells me a new set of rules. I have to follow and then they get upset.
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August 2024 by Tessa R
Oakley postoffice: Such a horrible people work there. And don't know what they are talking about or doing. Only one person was truly helpful and amazing. The supervisor older lady threatened me several times. I've never been so disgusted. I was trying to just get a little help because mail was being stolen my parents were not home. And they looked at me like I could buy a lock box, get a po box. I couldn't do that I was unemployed at the time. Lied to me and threatened me. The old lady supervisor kept yelling at me saying I can take ur parents house permitly off route so you'll never get mail again. I work in retail. I have for 12 years. I wasn't rude or hostile I calmly explained my situation to her and she didn't care. Just kept threatening me and trying to brow beat me. Luckily she could do nothing with out consent. And I couldn't give it because not my house, it's my parents. And I want my dam mail. I waited over a week to do this review just to calm down. And I'm still horrified with how I was treated.
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June 2024 by Xenon The Fixer
I told the young rude lady with no glasses on the left side I wanted the receipt for my prepaid mail and she said NO! I hope they hired new employees bad service
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March 2024 by Miaa Gudiel
The lady who helped was so rude and belittling. It was my first time sending in a package so I asked her for help and she gave me the biggest attitude not explaining anything just saying I should know how to do this and it is not that hard. When I went to pay she acted like I was stupid and kept telling me how to insert my card and what to press with the most condescending tone ever. I went to my car and cried.
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March 2024 by Waly Parvanta
Most of the employee treat people horribly! They tried to over charge me before and I went to the Brentwood post office and found out that my packages were much cheaper to ship! They always behave very angry and aggressive toward some of the customers. Such a shame!! Will never ever go there again.
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March 2024 by Christopher Okelley
I am now working with our local Congressman to resolve issues. Employees and managers act like criminals. Postmaster hides in the back. Let’s the inmates run the alyssum. If you have issues do not on site or call the 1-800 number. Go straight to your Congressman. The office of the Congressman, told me that there are so many complaints for Antioch…. They have a team handling them. Be careful. They will hold and tamper with your mail…. For no reason. They complain that too much mail is getting dropped off. They rigged all of the local drop boxes… and made it impossible to drop off mail quickly and no hassle. They’re forcing everyone to drop off the mail at the post office. And everyone that works there is nuts.
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March 2024 by G Villa
Silvia is great, She has amazing customer service.
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March 2024 by Hugo Miranda
02/ 07/ 2024 How can there be so incompent people working at this office. Not to be racist or anything but the African American Lady (Deedra) is so unhelpful when you ask for information, so she clearly doesnt know anything, and on top of all that she is extremely rude when you ask for information. Only reason im in this office is because I want to get my passport. And honestly not in the mood to be screamed at by by some fustrated lady. She wasnt just rude to me she was very rude to my mom and I just stud there holding my anger towards this woman who is complety useless, clearly just a narsisistic person who tries to bully people for the little power they held.
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March 2024 by Alondra Pérez Tovar
Bad place to make a appointment for you passport because they said I didn’t do no appointment ? never coming to this place
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March 2024 by Kevin Alexander Vasquez Dahua
Good and fast service for everyone
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March 2024 by Idir Makhlouf
Silvia was very nice and helpful .
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January 2024 by Samuel Gallego
I visited the Antioch mail office and sought assistance on how to send a letter. Unfortunately, the lady I approached was unhelpful and treated me disrespectfully when I asked for assistance. Her behavior made me feel unwelcome and frustrated. As a Latino customer seeking guidance, I expected better service. It's disappointing to receive such treatment when simply asking for help. Discrimination has no place in customer service, and I hope the staff can address this issue and improve their approach to serving all customers equally in the future.
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December 2023 by Trese
I have been using this particular postal office for a few years now for a PO Box. Where I live, the mail is not secure enough, but I got it mostly for packages to ensure that anything that would be delivered. Would be safe. Initially, it was great because if I got a package that was too large for my postal box, they would use their lockers and place a key in my PO Box for me to get my package. I live in the area but I don’t work in the area so they’re typically closed When I get home from work and need to pick up something so these lockers were great. Over the last couple of years, the fees have gone up to be able to have a PO Box as to be expected because everything is going up, but they no longer use the lockers. I feel like I’m not getting the full service that I paid for. I was told that they were having issues with break-ins but it’s taken 2+ years for them to do anything about it. Or actually to say they haven’t done anything about it. I feel like if they’re offering a service with your PO Box subscription and part of that service is no longer provided than your fees should not be as much as they are. It’s really frustrating when you voice your opinion, and it falls on deaf ears. There’s no resolution and there doesn’t seem to be any concern for the customer.I will say when I have had to go to the counters, I have not had personal negative interactions really with anyone. There’s been one person who I guess it was just a bad day because any other time I interacted with him he was courteous. I will say I have witnessed a couple of Representatives be a little snarky with customers. But everybody has their days ??♀️
